The Black Swan, Pickering, YO18 7AL, United Kingdom
#3 of 7 hotels in Pickering
Guests' ChoiceBased on 811 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
9.6
Facilities
9.2
Staff
9.7
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 27 May 2024
Robert
United KingdomN/A
Warm welcome clean and spacious facilities. Lovely breakfast and friendly staff. Ideally located for our exploration of the area. Thank you
Stayed in May 2024
Reviewed: 20 May 2024
Mark
United KingdomNothing in my personal view
Room was lovely, clean and well stocked with tea, coffee and had mini bar, breakfast was fantastic, all staff very polite and friendly,facilities where spot on, very clean
Stayed in May 2024
Reviewed: 19 May 2024
Colin
United KingdomThere is nothing that could even remotely be disliked.
Everything from organising parking at rear to enjoying Porter ale, accommodation and exceptionally good breakfast.
Stayed in May 2024
Reviewed: 19 May 2024
Anthony
United KingdomIt was a shame an evening meal wasn’t available on the days we chose to stay, although we can understand why due to Post Covid problems.
Breakfast menu and quality of food was excellent. Staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 16 May 2024
Stephen
United KingdomOnly let down was choice of menu on evening meal
Central location friendly staff and a nice place to to stay with the best full breakfast
Stayed in May 2024
Reviewed: 15 May 2024
Tracey
United KingdomOnly that we couldn’t have our evening meal here as due to staff shortages the hotel weren’t doing them on Mondays to Wednesdays. This is hopefully going to be resolved in the near future.
Excellent location in the town. Friendly and helpful staff, especially Jill the owner. Delicious breakfast.
Stayed in May 2024
Reviewed: 6 May 2024
Valerie
United KingdomCereal could of been put out to help yourself. church bells were noisy if you had to open window
Excellent Breakfast and excellent location
Stayed in May 2024
Reviewed: 4 May 2024
Jacqueline
United Kingdomnothing
All the staff were friendly and kind very polite could not do enough to make our stay exceptional
Stayed in May 2024
Reviewed: 30 April 2024
Charlotte
United KingdomSadly the Netflix didn't work for us :(
The lady on reception was so lovely and welcoming, giving us lots of evening meal recommendations. The staff at our evening meal were also lovely and the breakfast and evening meal were amazing! Checked out with a lady who was cleaning, and she was so efficient and made the process easy.
Stayed in April 2024
Reviewed: 28 April 2024
Derek
United KingdomNot staying for longer maybe next time I am in the area.
Jill and all her staff where very friendly and welcoming with great communication/helpfulness throughout my stay. Beautiful well presented/clean room with great facilities right in the heart of Pickering centre itself with all that offers. Secure parking at the rear was a delight to use and most welcome to store my car. Great well cooked breakfast on both mornings I stayed served with a welcoming smile and absolutely wonderful Italian restaurant (Figaro's) on the opposite side of a small village square was superb for my evening meal. Many thanks for providing such a great stay.
Stayed in April 2024
Reviewed: 28 April 2024
Needham
United StatesWe loved the Black Swan! The service was outstanding. I travelled every week for work before covid and I have seldom had better service anywhere in the world I've been. Definitely the best service I've had in any hotel in the UK. I have mobility issues and while the Swan has no lift the staff couldn't do enough to help with bags etc., Good free parking behind the pub with plenty of parking spots. Breakfast was very good, best I've had in a while. The only drawback was dinner was not as good as the breakfast. Bar staff are very friendly. Lots of locals come in so you know it's good. The location is perfect with a short walk to any shops and to Pickering station (NYMR). We plan on coming back later in the year.
Stayed in April 2024
Reviewed: 22 April 2024
Sheena
United KingdomNothing
Location, cleanliness and great staff
Stayed in April 2024
Reviewed: 19 April 2024
Anne
United KingdomNothing
Central for our holiday in N Yorkshire Clean room and lovely staff
Stayed in April 2024
Reviewed: 15 April 2024
Frances
United KingdomNothing
It was clean and in a great location
Stayed in April 2024
Reviewed: 14 April 2024
Dawn
United KingdomFriendly staff who couldn’t do enough for us. Delicious top quality breakfast. Relaxed and welcoming atmosphere.
Stayed in April 2024
Reviewed: 14 April 2024
Paul
United KingdomNothing to dislike.
Not self service, but this was not a problem. Very varied selection and service by mine host was excellent. All the choices you expect up to a full English. Our tasty breakfasts were superb on both days.
Stayed in April 2024
Reviewed: 10 April 2024
Beverley
United KingdomNothing
Breakfast was very nice
Stayed in April 2024
Reviewed: 6 April 2024
Michelle
United KingdomNothing
Wonderful stay, lovely breakfast will definitely return. A hidden gem.
Stayed in March 2024
Reviewed: 2 April 2024
Jenny
United KingdomGreat breakfast. The private car park was very handy.
Stayed in March 2024
Reviewed: 28 March 2024
Jeff
United KingdomNothing really. The only thing was evening meals were unavailable due to refurbishment but that was not the fault of the hotel. It didn't cause us a problem.
The location was excellent. Also the home brewed beer was exceptional. Staff were very helpful and pleasant and the rooms comfortable and clean. Would definitely return.
Stayed in March 2024
Reviewed: 4 March 2024
Garry
United KingdomNothing
Excellent location. Clean and tidy hotel. Very friendly and helpful staff. Food excellent.
Stayed in March 2024
Reviewed: 29 February 2024
Mark
United KingdomExcellent value, very nice room and great atmosphere to the pub and perfect location. Home cooked breakfast was as really delicious.
Stayed in February 2024
Reviewed: 26 February 2024
Paul
United KingdomNothing to report
Staff went out of their way to help including early breakfast Car Park is excellent and location is right in the centre for bars etc
Stayed in February 2024
Reviewed: 19 February 2024
Denise
United KingdomThe bed was a bit soft but ok
It was a brilliant stay really enjoyed it
Stayed in February 2024
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