Could do with a car park sign on both access routes - e.g. we went past the hotel while looking for parking and it was only on coming back the other way (with the hotel on our right) that we saw the sign for hotel parking at the rear.

Great breakfast and staff were all very helpful. Very comfy beds and appreciated the call prior to check-in to confirm bed layout. The decor throughout is of a very high standard and has a lovely cosy feel.

Stayed in February 2023

radiator in room did not work so the room was cold when arrived. Tried to turn it up before going for dinner. Room still cold when returned. Had to have an electric heater which made the air in the room dry. Told reception on departure and the receptionist said "oh right" then gave me the bill.

the staff in the bar and restaurant were really friendly and helpful.

Stayed in February 2023

Breakfast selection both the buffet and from the kitchen very limited.

Friendly staff, good atmosphere. Good evening menu and wine selection. Great location.

Stayed in December 2022

Nothing

The staff were really friendly and the food was exceptional

Stayed in December 2022

having to go outside to get to the main building from our bedroom

beautiful location friendly staff nice layout

Stayed in December 2022

The breakfast was excellent and the view could not be faulted.

Stayed in November 2022

Very clean, staff very friendly and helpful. Breakfast was excellent.

Stayed in November 2022

Lovely hotel. Not very big, but yet a pretty comfortable room. Well-fitted and clean bathroom. Pleasant and helpful staff. A tiny drawback was the breakfast. The food on my plate could be cooked better and served hotter. Chef certainly needs to take better care of his kitchen.

Stayed in September 2022

We booked the cheapest room and it was rather small. The shower lacked power.

The breakfast was excellent, plenty of choice and very good quality. The staff were very welcoming.

Stayed in October 2022

It needs to be completely modernised to attract younger clientele

very characterful and we’ll maintained. Being modernised in stages but in a sympathetic manner

Stayed in October 2022

Very good stay. Room could have been larger but I think we booked last available room and had 2 dogs with us. Staff excellent and helpful .

Stayed in October 2022

The evening meals were a little disappointing eg. the beef pie had hardly any meat in it and the lentil bake was served up not as advertised. Perhaps it was me but the guinea fowl dish was rather uninspiring in view of the cost

The breakfasts were wonderful, being varied and plentiful

Stayed in October 2022

Shower should of been better all jets didn't work. Window was broken the tensioners didn't work and could get broken. Had to use dog lead to lock into place for the evening while the extreme windy weather happened during the night.

Occssionally felt left out sitting in the conservatory at Breakfast.

Stayed in October 2022

The breakfast was generous and tasty. Dinner was great on the Friday night. The rooms are good but a little shabby however I understand the hotel will be closing for a refurb which I look forward to seeing. Staff were always friendly and efficient.

Stayed in October 2022

every thing was good

good ambiance

Stayed in September 2022

nothing

it’s a lovely property.

Stayed in July 2022

Bar I ordered a Molito cocktail expecting it to be made at the bar but no it came out of a plastic bottle no mint and dried orange tasted foul must disappointing part of the stay would have sent more time in the bar

Staff where wonderful especial Cath in the dining room. The cooked breakfast on the first days was very poor value for money and the main meal on the second night which was delt with at the time and very professionally by Cath she also made up for the poor breakfast on the first day she made our holiday special thank you

Stayed in August 2022

Room too hot

Brreakfast very good

Stayed in August 2022

We upgraded our room to classic but still found it to be quite small. We have stayed here quite a few times over the years and love it but we will probably stick with the standard room in future.

The staff are excellent, very warm and friendly. Food is also excellent and good value for the money breakfast and dinner

Stayed in September 2022

We did find that items in breakfast were not always hot and the cooked breakfast could have been higher quality. However, the choice on offer at the buffet was very good and the quality was also high.

The dining room staff, particularly Peter, were superb. The choice of food was very good and our evening meal was excellent.

Stayed in August 2022

Just the set menu on offer wasn't very exciting. It was well cooked and tasted nice but not an interesting choice. Everything else was brilliant.

Everything else was brilliant and we left hotel on our last day and returned before going home to have a cream tea which was prob best cream tea I have had .So relaxing. Room great clean,comfy bed especially as I hsve a bad back .Feel very relaxed there .Garden beautiful.to relax in too and lively relaxing sitting rooms. Breakfast very good .Can't wait to return .Staff helpful snd friendly and very welcoming to our elderly dog 🐕

Stayed in July 2022

The service of the staffs of the restaurant were very good. The Garden area was nice to stay; it was relaxing and comfortable. The location of the hotel was also nice.

Stayed in August 2022

No lift for heavy bags but help was offered to take to second floor.

Traditional hotel, comfortable room with good facilities. Very good breakfast, lot of choice. Lovely garden area.

Stayed in August 2022

Having to select a time for evening meal first thing in a morning while having breakfast. Felt pressured by member of staff.

choice of food was good, quality not fantastic, just pub grub. staff very professional.

Stayed in July 2022

Our evening meal didnt match the rest of the experience we had at the Hotel. It lacked visual appeal and would have benefited from having either more vegatbles added or an additional side dish of vegetables that could be ordered and so it felt expensive 'for what it was'.

The hotel was clean and spacious and the staff were welcoming and helpful. The location is great for walking and running straight from the door. Keswick is a 15 min drive away for a bit of shopping.

Stayed in July 2022