Food was poor

Staff were great

Stayed in May 2024

The food (that we tried) was quite average for the price we paid for the room I would have expected better quality.

The Hotel is lovely

Stayed in May 2024

Size of the room,no fridge,very poor breakfast

Location,parking space

Stayed in May 2024

Our room was lovely and the bed was really comfortable. The breakfast and dinner were delicious.

Stayed in May 2024

Lunch at the bar was slow

Excellent location, clean, perfect for a Lake District stay

Stayed in May 2024

Gap under the door, could hear everything from the corridor, as well as the grandfather clock and bells in reception whilst in bed. Just needs some sound proofing on the doors - otherwise perfect!

Fantastic location Really friendly staff Comfortable room Delicious dinner and breakfast Comfortable bed

Stayed in May 2024

Our premium room was right next to the kitchen roof so there was a constant drone and noise from the extractor fans. On night one it was clearly switched off around 11:00 . Night 2 it was on all night meaning that our sleep was very disrupted as we had to close the windows to have less noise but then the room over heated so either way it made sleeping difficult. On night 3 I asked whether the fans could be turned off and they were eventually. I was surprised that a hotel with such a good reputation would have a premium room in a part of the hotel where this could happen. Also the water pressure was variable so the temperature of showers fluctuated between hot and cold rapidly.

The room was a good size and was clean and comfortable. We had dinner on 1 night which was well cooked if a little pricey. Breakfast were excellent and the restaurant staff were good throughout our 3 day stay. Comfortable lounges with coffee always available.

Stayed in May 2024

N/A

Breakfast was excellent with very efficient staff

Stayed in April 2024

We liked everything.

Everything was done to a very high standard. We very much enjoyed our stay and looking forward to returning at some date in the future.

Stayed in April 2024

Room Good, Breakfast Good Evening meal could have moe selection.

Stayed in April 2024

Charging £30 a night for our dog seemed excessive.

Comfortable room with lots of space and storage. Clean and tidy and well maintained. Wonderful location for exploring the Borrowdale valley. Staff very attentive, professional and friendly.

Stayed in April 2024

nothing

staff were incredible breakfast delicious

Stayed in April 2024

Only issue was room next to staircase loud on a morning kept waking up

Location, finish high quality and staff really good

Stayed in March 2024

Having time slots for breakfast as stated above. Should be flexible.

Comfortable beds and clean cosy bedrooms, open fire lounges nice and relaxing. Close to Keswick centre. Fantastic breakfast and service, only negative point was having time slots for breakfast think this should be flexible to suit guests.

Stayed in March 2024

Perfect location very welcoming

Stayed in March 2024

Our room was a bit small and we struggled with all the dog gear, if we had not had our dog with us it would have been fine. Next time I will request a larger room even if it means I pay more. We stayed here before with our dog and it was a bigger room which was fine.

Vast majority of hotel is very good, this is a very good hotel and having a relaxed environment for our dog is excellent.

Stayed in March 2024

Bedroom slightly small but didn't spoil our stay.

Very comfortable hotel. Nice and clean with lots of places to sit and relax. Food very well presented and tasty. Staff very friendly. We had our dog with us who was made very welcome! Great location for the Derwentwater walks.

Stayed in March 2024

Too many dogs, I struggled with my asthma. Unfortunately for me everyone seems to have a dog these days and I didn’t realise until the day I arrived the hotel does have some rooms which dogs are not allowed to stay in.

Breakfast, staff, location, decor all excellent

Stayed in February 2024

The only complaint I would make would be that the room We had was cold even though the radiator was on full most of the time .

Staff , Rooms , Reception , Food all great , would definitely come again .One of our favourite hotels in the Lakes .

Stayed in January 2024

The lady on Sunday 14th, we were ‘waiting’ to check out as you could only check out at 7:30a. I saw her arrive and went over to ask to check out and she was still in her coat and almost sighed and said “I’ve not even log into my computer yet” which I think was unnecessary to say. She checked me out, didn’t ask how our stay was or a even goodbye was just a shame to end our hotel experience like that.

The breakfast was superb and the lady who was working Sunday 14th Jan called us in when we were booked to eat at 7:30am, she was friendly, polite, and very helpful. She was a credit to the hotel!

Stayed in January 2024

Lovely big room

Stayed in November 2023

Over the top Christmas decorations, too many plastic trees. Half the amount would still be a lot. Very bright overhead lighting in dining room, needs toning down.

Location, lounges with open fire & still had old prints on wall etc, lots of character. Bar area nice. Food very good.

Stayed in November 2023

Nothing

Full of character

Stayed in December 2023

Food, especially the Chicken Ballotine seemed dry and maybe prepared well ahead of service time?

Room was as expected

Stayed in November 2023