The property was lovely but the lift was only to first floor and we had to go up a lot of stairs to get to our rooms as all of our party were part disabled this was very difficult for us all

Very nice

Stayed in May 2024

No breakfast available again We went last year and it wasn’t available then It was disappointing that it wasn’t sorted

The hotel is very good and in a good location

Stayed in May 2024

N/a

Quirky, spacious, very clean, central location

Stayed in May 2024

WiFi didn't work ,was supposed to be through out hotel could only get it in reception and bar complained about it didn't do anything except give excuses ,I only book hotels that have working WiFi throughout this didn't

The room was spacious and bed comfortable

Stayed in May 2024

Included breakfast, but not really necessary, everything was perfect for our needs.

Perfect location, beautiful decor,quiet,beautiful park across road very convenient for all shops and needs

Stayed in May 2024

Not enough parking booked 2 rooms and was only allowed 1 parking space Room was too hot the heating was on with no control

Location and value for money

Stayed in May 2024

Just needs a good clean and a fresh lick of paint.

Lovely hotel, decor was fantastic, veryyyy comfortable bed. The location is great if you're travelling in by train, puts you straight at the top town. My room was big, and had everything I needed. Shower was red hot and powerful.

Stayed in May 2024

Side room 108 was noisy due to bus route outside windows. Secondary glazing not that effective. Needs net curtains to prevent people seeing directly into room.

Ambience and history of the hotel and its location. Hotel staff were excellent especially Grace who tried her utmost to resolve a problem we had with the room. Also the ability to park at the front of the hotel was a bonus in Scarborough.

Stayed in May 2024

For the price we are always satisfied. Room refreshed tea and coffee replenished room tidied, excellent.

Location fantastic were returning guest. Excellent staff booking stress free.

Stayed in May 2024

Lovely old hotel with loads of character and really helpful and friendly staff

Stayed in April 2024

The hotel kitchen was closed so no breakfast

Stayed in April 2024

Nothing

Excellent central location with adjacent on street parking. Room was of a good size and clean. Excellent value for a one night stay.

Stayed in April 2024

Flood in bathroom

Location

Stayed in April 2024

No breakfast facilities

Very enjoyable stay ..

Stayed in April 2024

The downside is that the room was very warm. We slept with the window open in April and it was still warm.

Good localization. The room is large and cozy. Very atmospheric hotel.

Stayed in April 2024

Wi-Fi didn’t seem to work. Needed a jug of water in the room

Good price. Good location.

Stayed in April 2024

The weather but I did choose to go in April.

The room was very nice. It was nicely laid out, warm and very quiet. It had all the amenities I required for lovely stay.

Stayed in April 2024

We was given a room on the top floor. Lift (which only goes up to the 2nd floor), resembled a service lift, not ideal for 2 ppl with luggage. And then had to manoeuvre up a narrow staircase with luggage up to the 3rd floor. Massive bedroom, but desperately needed renovating, carpets stained, bathroom something from the 70s and not clean. And unfortunately the radiators wasn't working (they probably needed bleeding), cold and draughty in that bedroom. Reported to the lady on reception, she was fantastic and told us there was another room on the 1st floor available. So I changed rooms. Room on the 1st floor, heating worked. Lovely bedroom and large bathroom. The lady on reception also tended to the bar, in my opion that is poor management especially when the bar is 24/7 , the staff are clearly over worked. Why not employ more staff to work on a bar? Thank fully we don't drink , and we are more than happy to drink tea. (Which we provided ourselves). I don't think they serve food no more. Good job as probably the reception staff would have to do that too, which would be unfair. The decor throughout, has at some point been tried to look "trendy", but it doesn't work with the furnishings, as the furnishings are good quality classic time pieces, and by painting over the architrave is a travesty, and also painting light switches the same colour is no no. They should off stuck with classic creams for the decor, instead off pea soup green and battleship grey. And why install radiator covers which are too tall to stop the shutters in the bar/lounge area from opening, another decorations cock-up. Staff deserve extra pay.

Lovely location, from outside the building looks wonderful.

Stayed in April 2024

It was very tired and needs updating no breakfast and the bar was lacking in drinks and snacks.the room was huge but tired and very dated BUT CLEAN

Very grand old building and that’s lovely to see now. the staff on shift were very friendly and accommodating .

Stayed in March 2024

That the hotel is cashless. I would like the option to use cash. It would put me off staying again.

The location was great and the hotel has so many beautiful features. The room was huge and really welcoming.

Stayed in April 2024

Window’s didn’t open in the room

Very clean and well kept

Stayed in April 2024

Great dog friendly hotel nice location and very friendly staff , shame its not serving food at the moment apparently due to kitchen refurbishment otherwise can't fault it will definitely stay again 😀

Stayed in April 2024

The room was far too warm and the bed was extremely uncomfortable.

The location was perfect. The staff were lovely.

Stayed in April 2024

No evening meal or bar food available. No draught beer or lager, bottles and cans only.

Late arrival, friendly staff, very quiet as out of season.

Stayed in March 2024