19 Newgate Street, Chester, CH1 1DE, United Kingdom
#5 of 33 hotels in Chester
Guests' ChoiceBased on 1044 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.4
Facilities
9.4
Staff
9.8
Value for money
9.1
Free WiFi
9.3
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End of dialog contentReviewed: 6 May 2024
Zoe
United KingdomNothing
Everything!
Stayed in May 2024
Reviewed: 5 May 2024
Sarah
United KingdomNothing
We were upgraded to the room with the bath in & it was very luxurious
Stayed in May 2024
Reviewed: 4 May 2024
Sharon
United KingdomNo shelves in bathroom
Excellent staff. Chloe and Lauren were charmingly efficient and a credit to the hotel management.
Stayed in May 2024
Reviewed: 29 April 2024
Saffron
United KingdomThe noise in the morning from outside
The bed was really comfy
Stayed in April 2024
Reviewed: 29 April 2024
Elliott
United KingdomNothing
Extremely friendly staff, very clean. Good location and parking ideal with it being next door. Would love to go back
Stayed in April 2024
Reviewed: 27 April 2024
Victoria
United KingdomNothing
Great hotel, lovely staff very friendly
Stayed in April 2024
Reviewed: 26 April 2024
Ashbris93
United KingdomPillows were uncomfortable but that's just a personal issue and bed was too soft, but this would not stop me going back.
Wow! The hotel is completed to a really high standard. The reception staff who we met were all very friendly and couldn't offer enough. The room was amazing, exactly as pictured and cleaned to a high standard. Very spacious. Great location for shops, parking and restaurants and bars.
Stayed in April 2024
Reviewed: 24 April 2024
Jennifer
United KingdomExcellent service, really above and beyond. The room was so beautiful, great atmosphere and excellent location. Couldn’t recommend highly enough
Stayed in April 2024
Reviewed: 22 April 2024
Anna
United KingdomLove all of it
Everything, love this place and staff are so helpful, gorgeous interiors, clean and perfect location.
Stayed in April 2024
Reviewed: 20 April 2024
Wendy
United KingdomSelf catering so no breakfast. Quite warm so needed air con. The addition of coat hooks would be great. Some of the taps were difficult to turn and very hot. Nothing that can’t be addressed - it’s a new property.
Great location right next to the car park, city walls and shops. Upgrade was a lovely surprise - great apartment - treehouse. Quirky, fun, spacious and beautifully finished.
Stayed in April 2024
Reviewed: 19 April 2024
He
United KingdomThe milk was curdled
Super cute little hotel where they’ve clearly taken care with each suite
Stayed in April 2024
Reviewed: 19 April 2024
Debby
United KingdomIt was very warm in there
Very central and had everything you needed
Stayed in April 2024
Reviewed: 18 April 2024
Jo
United KingdomNothing
Everything. Chloe could not do enough for us, contacted us prior to arrival and even had our room ready for when we arrived, 2 hours early, provided a champagne bucket with ice and glasses for us and an anniversary card! Thoughtful and lots of attention to detail. Room was lovely, big and clean. Bed was comfy. Highly recommend- would stay again without question
Stayed in April 2024
Reviewed: 17 April 2024
Sally
United KingdomNA
Beautiful room, spotlessly clean. The reception staff were absolutely fantastic, friendly and welcoming. Would definitely recommend.
Stayed in April 2024
Reviewed: 13 April 2024
Danny
United KingdomNothing
Clean well equipped
Stayed in March 2024
Reviewed: 12 April 2024
Joan
United StatesWas not displeased with anything.
Rooms were spacious, comfortable beds, and great location.
Stayed in April 2024
Reviewed: 10 April 2024
Raymond
United KingdomEverything was spot on. I couldn't have asked for a better stay. The only drawback was that we had only booked for one night. Next time we visit we will book for a couple of nights as the hotel was so lovely, warm and welcoming.
Location was perfect and the bonus was having the multi storey car park right next to the hotel. We were upgraded at no extra cost which was an additional bonus.
Stayed in April 2024
Reviewed: 10 April 2024
Lauren
United KingdomEach room is individually decorated and is beautiful. They have kitchen facilities and a beautiful bathroom. The bed was the most comfortable I’ve ever stayed in! The staff were unbelievably friendly and helpful, very personable.
Stayed in April 2024
Reviewed: 3 April 2024
Nicola
United KingdomThe location wasn't the most attractive but it was very central and easy to get around from here.
The room was lovely and great value for money, and the staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 1 April 2024
Andrew
United KingdomNothing
We thought the reception staff were excellent attentive , professional and friendly. Room and all facilities excellent.
Stayed in March 2024
Reviewed: 30 March 2024
Matthew
United KingdomNothing
Everything. Room was great with the steam room shower… immaculate and clean
Stayed in February 2024
Reviewed: 27 March 2024
Linda
United KingdomThe fire alarm going off at 11.30 but all was soon rectified.
Very clean and fresh.
Stayed in March 2024
Reviewed: 21 March 2024
Anne
United KingdomNo picturesque views. Windows facing the back end of the shopping centre car park. There was some early morning street noise but the large windows were double glazed. Shower room was a little small in comparison to the spacious bedroom.
Very comfortable accommodation. Spacious living room with a kitchenette area to make simple meals. Lovely bed and bedding. Hotel was clean, quiet and well decorated. Staff were welcoming and friendly and seemed to like their jobs and the guests. Hotel was only a few minutes walk to the city centre.
Stayed in March 2024
Reviewed: 16 March 2024
Joanne
United KingdomNo lift and very hot
Lovely
Stayed in March 2024
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