Understandably it is an old building but some of the carpets were looking a bit tired

The building with it's original features and history. The room was comfortable with the added bonus of a jacuzzi bath. The staff were friendly and welcoming.

Stayed in May 2024

N/A

Staff at reception very welcoming . Room warm, clean, quiet, and comfortable.

Stayed in May 2024

Historic building with many original features . The big hall used for wedding and events is pretty spectacular.

Stayed in May 2024

The property is great.

The history. The area as very convenient.

Stayed in May 2024

The room was so dark …. Even with all the lights on and curtains as far back as they would go .

So much character , fantastic shower .

Stayed in May 2024

A bit maze like one inside due to size but otherwise great

Great historical hotel. Great staff and breakfast. Bit of an odd position, but once bearings were got, the centre of town was a 15-minute walk.

Stayed in April 2024

The only point is that I could not connect an Apple device on the TV, but the TV offered good options.

Amazing architecture and very friendly staff, excellent breakfast.

Stayed in April 2024

Fully appreciating the undertaking here to renovate such a building and make it financially viable but there are a few areas that let it down. We are experiencing a particularly cold April but on arrival at around 4:30pm on the Saturday afternoon the hotel felt cold, in particular our room. The air conditioning didnt work and the electrical heater in the room wasnt in keeping with the experience. There was no heating in the bathroom either. There was water damage in the ceiling above the bed as well. Once we got the heater on the temperature was fine from then on and in the morning the hotel felt warm when we went down for breakfast. The only other thing was the view from the window (Room 215). Unfortunately all we could see was the derelict structure of the building. I think I would have preferred a frosted glass than to see that.

As a venue the history and architecture of the coal exchange is amazing and an important piece of Welsh and Cardiff's history that we must keep and fully restore. Access, parking and location to the Bay is excellent. The entrance and main hall are very impressive and Cuddy's bar worked really well for breakfast (Which was great) and we loved the decor.

Stayed in April 2024

The dust and cobwebs

The breakfast was delicious and lots of selection enormous jacuzzi bath which was lovely

Stayed in April 2024

Unable to order room service after 9pm

History of building restored within whole venue

Stayed in April 2024

Ab outside door was left open and bits were a little chilly

The original details

Stayed in April 2024

Nothing

Lovley historic place Friendly staff Great breakfast

Stayed in April 2024

There was no draught beer. Could also do with better signposting for directions to resteraunt and rooms. Could do with brighter lights in corridors and seating areas

The location was fantastic. The staff were very friendly and informative. The room was very comfortable

Stayed in April 2024

Would have liked breakfast included.

Good location for Cardiff bay

Stayed in April 2024

We like to watch TV in the morning on a weekend when getting ready before checkout. The TV kept switching off after 2 mins so we basically had no TV. I reported in at check in the night before but the problem remained.

Nice room in historic building. Excellent breakfast and friendly staff.

Stayed in April 2024

TV not working on arrival but was offered alternative room but declined as we were going out. WiFi wasn't the best but was given staff WiFi to use.

Breakfast was very good. Room nicely decorated.

Stayed in April 2024

Huge room but only a double bed, plenty of room for a king-sized bed. Strange sink, visually attractive but not great for having somewhere for soap, toothbrush etc. I would definitely stay again. The positives far outweigh the small niggles.

Great location, lovely old building. Friendly staff. Huge bathroom with waterfall shower and jacuzzi bath (didn't have time to use the bath, sadly!)

Stayed in April 2024

They clearly rent the hospitality space out to prom and college parties, this was disruptive to our stay. We couldn’t even walk through the front entrance at 22:30 as their were young persons everywhere outside partying.

I liked the decor and the general layout and location of the hotel.

Stayed in April 2024

Unfortunately had a very lukewarm shower. WiFi didn’t work.

Lovely old historic building, a nice change from usual hotels.

Stayed in April 2024

Missed that we'd paid for early check in. Room wasn't ready in time which set our afternoon back an hour. However the hotel more than made up for it with complimentary additions.

Character of the building and rooms. Staff, very friendly and went out of their way to accommodate. Food very good. Big rooms. Large whirlpool bath

Stayed in April 2024

Hot water was not very hot

Beautiful old building . Rooms were lovely once inside. Bit of a challenge finding our way around the old building. Great breakfast and lovely , helpful staff.

Stayed in April 2024

No major grumbles - TV in the room I had (111) didn't work (or I couldn't make it work, and I've never failed to do so in a hotel before)

Excellent breakfast - full range of items on offer Bathroom excellent for the price - rooms are a bit old-fashioned (but full of character) but the bathrooms are spacious and modern - there was a jacuzzi in 111, a hollowed-out granite slab for a wash-basin and a rain shower in the ceiling; I liked the tribute in the ceiling to a US jazz musician who had stayed in the hotel

Stayed in April 2024

Really felt luxurious

Stayed in March 2024

great breakfast. Staff were very helpful.

Stayed in April 2024