I loved it, but the hotel is a really old historic building with loads of charm which has been adapted to be a hotel. It isn't a state of the art modern one with loads of amazing gadget type features. (The aircon is doing it's best, the windows are old sash, the shower was good but the water has to travel through a long way to get to you.) It's recently reopened and the staff and new management are trying hard. All this I think is very well compensated for by the low room rates.

It's old historical charm and touch of Victorian Glamour! It's beautiful wooden panels and the fact that a stunning old building is being re-purposed and can be enjoyed by all. Go explore! It's a short stroll to the Millennium Centre and all the lovely cafes and bars etc in Cardiff Bay.

Stayed in May 2024

Couldn't close the window. The shower dripped noisily. There was no evening bar service. The outside of the building is in need of renovation.

Great staff, comfortable bed and quiet at night.

Stayed in May 2024

Lack of parking was an inconvenience, the room was also very warm and didn’t feel the air con was working. The breakfast for a vegetarian was limited.

An interesting and conveniently placed Hotel

Stayed in May 2024

The surrounding area was a bit run down

Beautiful rooms, all are different. Staff were very helpful

Stayed in May 2024

The bar area was unwelcoming. An armchair in the bedroom and a bin in the bathroom would have been useful.

Great location, friendly staff, good choice at breakfast, very good value.

Stayed in May 2024

Needs a lot of attention to detail really going forward regarding general maintenance and cleaning. Lots of chipped doors which is a bit off-putting. The stairs looked like they hadn't been brushed for a while. Our room could of been cleaner. Marks on bathroom door and carpet. Also the ceiling had like splash marks. How they got up there....who knows. Good luck.

Really friendly and helpful staff. Stunning building. Our room was nice. Lovely big bath and a powerful shower over it. Great breakfast the following morning with good quality products and plenty to choose from. Good location for the bay and train into Cardiff Queen Street.

Stayed in May 2024

Abit of a maze so can get easily lost

Lovely old fashioned interior. Loved the spa bath.

Stayed in May 2024

Nothing

The staff were friendly. Our room was unique, with a great jacuzzi bath. Bed was comfy. Breakfast was fab. Close to Cardiff bay. Excellent value for money.

Stayed in May 2024

The room smelled a little musty, but it's what you'd expect with a building this old.

Loved the location, perfect for the theatre and bars/restaurants in Cardiff Bay. Only 25 minutes walk into Cardiff Centre. The room was full of charming furniture, had a jacuzzi bath and was very spacious. The architecture inside and out is amazing, the staff were friendly and helpful and I'd happily stay again.

Stayed in May 2024

Musty smell on entering room not sure if it hadn't been aired in a while. The wet carpet on the entrance to the bathroom. No remote for TV. Parking not available outside hotel for duration of stay.

Loved the atmosphere in the restaurant, couldn't find our online booking but there was space available. Very friendly and attentive staff at breakfast. Text message service for hotel issues responded promptly. Comfy beds. Beautiful bathrooms.

Stayed in April 2024

Noisy function going on on the Saturday night

Great selection at breakfast courteous staff. Perfect location and lovely building

Stayed in April 2024

The room number signs were a bit confusing. But it was fun meeting people coming back the way we had just been. Very Alice in Wonderland

A beautiful building, excellent decor, staff extremely friendly and helpful. Staff personable and polite- nothing too much trouble. The room was huge and very comfortable.

Stayed in May 2024

Everything

Stayed in May 2024

It would be nice for the cost of rooms to be shown to your room instead of just directed. This would be more personal touch.

The staff were brilliant. The hotel could do with a little bit of TLC. As we are at the beginning of this season, I expected the hotel to be in better condition In a maintenance capacity

Stayed in May 2024

Decor tired and needs updating

Beautiful building close to all amenities

Stayed in May 2024

Double bed was vey comfortable but a bit on the small side for a hotel of this stature.

Breakfast was OK sausage was undercooked and we were not informed that you could order poached egg or porridge although there was a very little card we found on the table later advising these options but by the time we saw this we had eaten. We did have an evening meal in the restaurant and it was exceptional in quality and the price was no more than restaurants in the Bay.

Stayed in May 2024

The Room felt like it could use a little spruce up in certain places- the wallpaper was peeling and in the bathroom it had lovely tile work but the skirting boards were shabby and in need of a lick of paint.

I like the history of the building, it has so much character and the lounge and ball room felt really grand. I love that the bedroom was quirky unlike most hotels. The bed was big and comfortable and the jacuzzi bath tub was so lovely! Overall a lovely hotel, we would definitely cone back.

Stayed in May 2024

Couldn't make the room colder as set at 16* and the windows wouldn't stay open (old sash windows) double bed seemed small but still ok

Loved the decor and the spa bath! And good to see some history on the ceiling!

Stayed in April 2024

The bath had not been scrubbed clean there was still a line when sat in it. The breakfast was awful, sausages looked anemic, black pudding stuck to the roof of my mouth , I think the bacon was smoked which I don’t like , all these are kept warm too long and it’s not nice to eat. The toaster only toasted one side if you did it again it burnt it ! Why can’t you just serve breakfast to order especially for the price that’s paid . The small bar was very dated and dingy the curtains were awful please look at them .

It’s location was good , the room was nice and clean.

Stayed in May 2024

The room was warm and stuffy despite aircon working. No tooth mugs in the bathroom or a waste bin were little irritations. No shaving mirror either.

Good location on Mount Stuart Square, interesting history and friendly, knowledgeable staff. Great breakfast (12.50).

Stayed in May 2024

Parking was a bit of a pain

Didnt have breakfast

Stayed in May 2024

Although the room was a little tired in places, the location and friendly staff more than made up for this. We had a brilliant time in Cardiff Bay and would certainly stay here again.

The room was large and we had the fabulous addition of a jacuzzi which we had not expected and thoroughly enjoyed!

Stayed in May 2024

TV worked intermittently, and the 'nice' bar shut a bit early

Beautiful building and amazing breakfast

Stayed in April 2024

No parking a available . 25 min walk into central Cardiff

Lovely big rooms . Fabulous history to the place

Stayed in May 2024