It would be nice for the cost of rooms to be shown to your room instead of just directed. This would be more personal touch.

The staff were brilliant. The hotel could do with a little bit of TLC. As we are at the beginning of this season, I expected the hotel to be in better condition In a maintenance capacity

Stayed in May 2024

Decor tired and needs updating

Beautiful building close to all amenities

Stayed in May 2024

Double bed was vey comfortable but a bit on the small side for a hotel of this stature.

Breakfast was OK sausage was undercooked and we were not informed that you could order poached egg or porridge although there was a very little card we found on the table later advising these options but by the time we saw this we had eaten. We did have an evening meal in the restaurant and it was exceptional in quality and the price was no more than restaurants in the Bay.

Stayed in May 2024

The Room felt like it could use a little spruce up in certain places- the wallpaper was peeling and in the bathroom it had lovely tile work but the skirting boards were shabby and in need of a lick of paint.

I like the history of the building, it has so much character and the lounge and ball room felt really grand. I love that the bedroom was quirky unlike most hotels. The bed was big and comfortable and the jacuzzi bath tub was so lovely! Overall a lovely hotel, we would definitely cone back.

Stayed in May 2024

Couldn't make the room colder as set at 16* and the windows wouldn't stay open (old sash windows) double bed seemed small but still ok

Loved the decor and the spa bath! And good to see some history on the ceiling!

Stayed in April 2024

The bath had not been scrubbed clean there was still a line when sat in it. The breakfast was awful, sausages looked anemic, black pudding stuck to the roof of my mouth , I think the bacon was smoked which I don’t like , all these are kept warm too long and it’s not nice to eat. The toaster only toasted one side if you did it again it burnt it ! Why can’t you just serve breakfast to order especially for the price that’s paid . The small bar was very dated and dingy the curtains were awful please look at them .

It’s location was good , the room was nice and clean.

Stayed in May 2024

The room was warm and stuffy despite aircon working. No tooth mugs in the bathroom or a waste bin were little irritations. No shaving mirror either.

Good location on Mount Stuart Square, interesting history and friendly, knowledgeable staff. Great breakfast (12.50).

Stayed in May 2024

Parking was a bit of a pain

Didnt have breakfast

Stayed in May 2024

Although the room was a little tired in places, the location and friendly staff more than made up for this. We had a brilliant time in Cardiff Bay and would certainly stay here again.

The room was large and we had the fabulous addition of a jacuzzi which we had not expected and thoroughly enjoyed!

Stayed in May 2024

TV worked intermittently, and the 'nice' bar shut a bit early

Beautiful building and amazing breakfast

Stayed in April 2024

No parking a available . 25 min walk into central Cardiff

Lovely big rooms . Fabulous history to the place

Stayed in May 2024

Only complaint I would personally have was that there were not enough teabags etc for 4 people (there were only 2 in fact) and that my Niece wanted a quick shower and although a beautiful big bathroom and bath, the shower was ceiling fitted so she was unable to just body wash without ruining her hair

We were a party of 2 sisters with 2 adult daughters travelling to city for Bruce Springsteen concert.Lovely large and light airy room with plenty of mirrors and space for us to get ready..Great location for us to pre dine without all the hustle and bustle of the city before the event. No problem with 2hr early and late checkouts Would definitely return

Stayed in May 2024

Double bed but was very small and that caused an inconvenience in the night ... morning we were woken up by loud Indian music right at the door by the cleaning staff who were talking to each other louder to cover the loud music .. our check out was 11 .. but we were very tired and when I heard such loud music instantly and funnily I thought they got some sort of alarm for check out even though was only 10 am .. we paid for a room with breakfast included however on arrival reception was blanking the breakfast bit saying you have paid room only .. and I have said is breakfast included also as stated on my booking.com , lady agreed ,breakfast yes however didn't give us any sort of information about the hours of breakfast or where is the restaurant.... and we ended up not having breakfast but neither we knew where we could have had it

Lovely building .. Room was ok , clean , location was good ,parking near by

Stayed in May 2024

There wasn't a bin in the bathroom and also no bin liners in the bin that was in the bedroom. Easy enough to deal with but a little annoying when dealing with certain types of waste.

Amazing jet bath that we weren't expecting, felt amazing after all the walking we had done. Very convient location, plenty of multistory parking in the area, and it's much easier to drive into the bay than into town.

Stayed in May 2024

Nothing to complain about, although maybe a couple of suggestions of very small details. Eg. Grab rails for baths and use an anti slip mat , if required.

Spotless hotel. Very friendly staff, nothing was too much trouble. Have stayed here several times, and have already booked another visit, this year and one for next year.

Stayed in May 2024

We slept wonderfully but others may find the bed a bit uncomfortable.

There is nothing like spending time in a historic building. There are not sleek new furnishings but quirky fun things to explore. Staff well versed on history and anxious to share. We would get lost in building only to discover something new. Our room bigger than expected. Thank you for saving such a glorious building so important to Cardiff

Stayed in May 2024

Signage, hard to find way around, Dark corridors.

Friendly staff. Culleys bar nice food, nice big bath. Had a bargain with £80 a night. Prices are alot more going forward. which is a shame.

Stayed in May 2024

Price

Location

Stayed in May 2024

Check in was very late, no shower in room only a bath (very unusual!), at least one USB charging plug in room would be good, sausages at breakfast were tasteless (breakfast very good otherwise)

Great location, style of building, room size, big bed, staff, bar

Stayed in May 2024

The chef made me fresh porridge when I asked.

Stayed in May 2024

Understandably it is an old building but some of the carpets were looking a bit tired

The building with it's original features and history. The room was comfortable with the added bonus of a jacuzzi bath. The staff were friendly and welcoming.

Stayed in May 2024

N/A

Staff at reception very welcoming . Room warm, clean, quiet, and comfortable.

Stayed in May 2024

Historic building with many original features . The big hall used for wedding and events is pretty spectacular.

Stayed in May 2024

The property is great.

The history. The area as very convenient.

Stayed in May 2024