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Reviews of The Dolphin Hotel

14-15 Albert Square 14-15 Albert Square, Great Yarmouth, NR30 3JH, United Kingdom

#55 of 72 hotels in Great Yarmouth

Guests' Choice

Review score

Based on 476 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.9

  • Location

    8.3

  • Facilities

    6.5

  • Staff

    8.2

  • Value for money

    7.1

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Showing 1 – 25

  • Reviewed: 14 May 2024

    6.0
    Comfortable but could be better without the refurb going on
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    No bar no due to a refurb

    No resturant

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Stayed on the top floor with a baby and pram not that convenient

    Place was spacious

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Pleasant and convenient
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. The hotel does the job

    Great location, comfortable beds, friendly staff

    Stayed in April 2024

  • Reviewed: 22 April 2024

    5.0
    Friendly convenient location and clean
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Hot water took a very very long time to come through the taps.

    Location and ease of check in and friendly staff

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    To many stairs

    Friendly staff, very helpful

    Stayed in March 2024

  • Reviewed: 2 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night

    n/a

    Stayed in April 2024

  • Reviewed: 31 March 2024

    5.0
    Perfect , for what we needed , friendly , welcoming , dog friendly
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Building outdated and could do with a freshen up

    Great location , staff were very friendly

    Stayed in March 2024

  • Reviewed: 4 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress was very uncomfortable, especially at 16 weeks pregnant. Bathroom light kept flickering on and off. Wasn't very clean and window in bedroom was held open with a piece of wood. Very outdated, in need of a refurb. Kitchen not open due to hotel just being sold.

    Rooms very spacious, had a bath tub and TV. Bed was huge also

    Stayed in February 2024

  • Reviewed: 3 January 2024

    5.0
    A bit shabby but cheap and friendly!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Shabby decor generally, but wasnt expecting different from an old style Great Yarmouth hotel, although some people may have issue. However, my partner was severely bitten by bed bugs during our stay - believing so as he was bitten every night of the stay whilst sleeping and at no other time...

    Great location - opposite the Wellington Pier and near Pleasure Beach (for those going in summer season). Fairly spacious room and very cheap really. There is a restaurant on site, but we didnt go whilst there on this occasion. Staff on date of arrival were very friendly.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    7.0
    Comfortable bed in a warm room, but lacks finesse with simple cleaning.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Told on arrival breakfast chef was ill. Cleanliness of room was poor.

    Large bed in a large room

    Stayed in January 2024

  • Reviewed: 29 December 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No one else in the hotel and let out to Council tenants

    Good staff

    Stayed in December 2023

  • Reviewed: 27 December 2023

    5.0
    Would not return
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Another chair in room more pillows

    Did not have breakfast location ok

    Stayed in December 2023

  • Reviewed: 25 November 2023

    7.0
    Lovely stay wld stay again so long as bugs sorted
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The beds had bedbugs not a lot but needs treating i did inform the hotel

    The property was nice staff were lovely

    Stayed in October 2023

  • Reviewed: 21 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    When we got there nobody at reception to book in as a young girl walked past we asked to book in and she just ignored us eventually a staff member that was on break saw to us Well what can we say about breakfast hotel was fully booked and breakfast was not up to standard we went down Sunday mourning about 9 there were no eggs no bacon had to wait to be cooked then asked for fried bread brought enough out for us but tasted like been cooked in old oil soo didn't eat somebody asked for glasses for juice waited 10 mins and staff member brought 4 even though people were still coming in and last but deffinatly not least there was mouldy bread in bread bin when complained they didn't seemed bothered just said night porter takes out from freezer to defrost but doesn't check 2nd time we had breakfast and will not be having it again deffinatly not worth £9

    The location was good room was comfortable some of the staff were OK

    Stayed in November 2023

  • Reviewed: 17 November 2023

    5.0
    Dissatisfied
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old and needs repair, dated poor quality furniture from Ikea. Hotel decor, paintings awful.

    Location

    Stayed in August 2023

  • Reviewed: 5 November 2023

    6.0
    Room 106
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room could do with updating and new carpet

    The room layout was good

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nice and clean 👌 and the staff are very welcoming and friendly 😀

    Stayed in November 2023

  • Reviewed: 30 October 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The ceiling was leaking and wasn't looked at when mentioned. The windows wouldn't close, so it made the room cold which wouldn't have been so bad if I didn't have a baby. The shower was either boiling hot or freezing cold. We were also put on the stairs, so every time somebody went past it was so noisy and kept waking my son up. Very outdated and needs some work. Wouldn't stay again.

    The staff was lovely and the location was fantastic.

    Stayed in October 2023

  • Reviewed: 29 October 2023

    7.0
    Relaxing and enjoyable
    • Leisure trip
    • Group
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Can not use shower or tv and run out of toilet paper

    All staff was very friendly and helpful

    Stayed in October 2023

  • Reviewed: 28 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Still waiting for money back from double booking mistake

    Convenience to facilities

    Stayed in October 2023

  • Reviewed: 27 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The smell, smelt very badly of damp, no ventilation, Windows dripping wet. Needs redecorating.

    The shower.

    Stayed in October 2023

  • Reviewed: 23 October 2023

    5.0
    It was ok for a couple of days to sleep in
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    It was very cold, breakfast was average at best and 1 day it was all stone cold

    The staff where lovely, the bar area has been done up nicely, everything was reasonably clean

    Stayed in October 2023

  • Reviewed: 21 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No dislikes

    Welcoming

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    Great location
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a little dated

    How friendly and clean our room was

    Stayed in October 2023

Showing 1 – 25

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