14-15 Albert Square 14-15 Albert Square, Great Yarmouth, NR30 3JH, United Kingdom
#75 of 75 hotels in Great Yarmouth
Guests' ChoiceBased on 494 hotel reviews
6.2Cleanliness
6.9
Comfort
6.9
Location
8.3
Facilities
6.5
Staff
8.2
Value for money
7.1
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End of dialog contentReviewed: 13 August 2023
Coombs
United KingdomThe food and waitressing staff were very disrespectful and rude, couldn't get the orders right and was told ""it's ok just eat round the stuff that I asked not to have on the plate,they took the starters away before even finished,the money we pay for the food you would expect them to take down your orders and expect the right foor that was ordered.the room it's self was ok,told them that the window was cracked and the loo seat was lose but did nothing about it.
Reception staff were amazing very helpful and chatty,this is why I would come back
Stayed in August 2023
Reviewed: 13 August 2023
Jennifer
United KingdomShower was not the easiest to stay at correct temperature, beds were not comfortable at all, extremely hot in rooms even with the 2 fans available. not entirely sure why there are chickens in the back yard so Not able to let the dog off because of them. Breakfast could of been included in price. Windows not the safest for young children and very dated.
The bar area and reception was lovely and modern, staff helpful. Nice little garden to the back and our dog was able to join us. Bathrooms were clean and our room spacious.
Stayed in August 2023
Reviewed: 12 August 2023
Daren
United KingdomOnly issue was we had an adjoining room. The other had a baby which was awake half the night. Not the people in other rooms fault but not a good night's sleep.maybe the hotel could have managed the room allocation a little better.
Stayed in July 2023
Reviewed: 10 August 2023
David
United KingdomIt is expensive for the type of hotel it is. I felt that It was more like a guest house than a hotel. The rooms could do with an update
Stayed in August 2023
Reviewed: 9 August 2023
Tina
United KingdomStaff were amazing! Helped in every way possible Staff went above & beyond with parking
Stayed in August 2023
Reviewed: 7 August 2023
Jennifer
United KingdomHotel is in need of a renovation
Good location for a day on the beach
Stayed in July 2023
Reviewed: 7 August 2023
Sarah
United KingdomIt didn’t have it’s own parking so we had to find somewhere to park and walk back with our luggage. The shower in our room didn’t work properly.our family room only had 2 double beds not ideal with teenagers. Building needs some updating.
It was close to the venue where we were attending a wedding
Stayed in August 2023
Reviewed: 6 August 2023
Kathryn
United KingdomParking was poor, bed wasn't comfy (had a bar in it) sounded like we had a family of elephants in the room above us, but you get what you pay for.
Staff was very friendly , location was okay.
Stayed in August 2023
Reviewed: 6 August 2023
Marius
United KingdomCleanliness
Location
Stayed in August 2023
Reviewed: 5 August 2023
Jonathan
United KingdomService in the bar wasn't great & wasn't told about booking for dinner when we checked in. The room could do with a good clean. The carpet needs replacing. The shower in the bathroom wasn't good.
The room was ok. Good location. Good selection of drinks in the bar.
Stayed in August 2023
Reviewed: 5 August 2023
David
United KingdomReception poorly staffed, had to wait for someone to come several times. Handing in the key when leaving or collecting it on returning was annoying when no one was at the reception. For some strange reason a staff member came into our room when we were out and took our fan. On returning to our room expecting to turn our fan on it was missing. Went reception and they admitted taking it for their own use without any apology. We were a bit taken back by their impropriety.
The Location was good. Value for money. Room was comfortable. Parking was ok and we had no problems at that time of the week.
Stayed in August 2023
Reviewed: 4 August 2023
Colin
United KingdomShower not good and stairs to floor no lift
Nice bed and location
Stayed in August 2023
Reviewed: 3 August 2023
Sonya
United KingdomThe room smelt. There was a loud banging noise in our room which went on till early hours of morning. We reported to reception they didn’t really want to know said she would send some one down reported it again later asked if we could be moved to different room none available. So didn’t get much sleep. Parking was a nightmare for disabled people no spaces available. So had to drop of and park down road
Location was good
Stayed in July 2023
Reviewed: 2 August 2023
Karen
United KingdomThe double bed was so uncomfortable as it was so thin , the breakfast we think should have been included in the price or been a bit cheaper as we feel it's expensive
The room we stayed in was very clean and tidy the bathroom was to a high standard and the staff were amazing
Stayed in July 2023
Reviewed: 1 August 2023
Daniel
United KingdomThe property is very dated I could do with a update.
It was very close to the beach and parking is free  the bar and dining room are very nice. Also the garden.
Stayed in August 2023
Reviewed: 31 July 2023
Phanawan
United KingdomNo socket for charger
Near to the beach
Stayed in July 2023
Reviewed: 31 July 2023
Valerio
United KingdomBreakfast was not very well organised for the asking price. The building definitely needs some refurbishment.
I liked the fact that the hotel was very close to the beach and the promenade. Also they accept pets.
Stayed in July 2023
Reviewed: 30 July 2023
Christopher
United KingdomWe where on ground floor, woken by bloody chickens and smokers coughing, very off putting when your trying to have a early morning fumble,
The location was fine under 10 minute walk to the beach and the attractions, I’d stay again, bit pricey for a Wednesday,
Stayed in July 2023
Reviewed: 29 July 2023
Balvinder
United KingdomShower was not working and made to much noise. Kids were scared.
Beds where comfortable
Stayed in July 2023
Reviewed: 29 July 2023
Mark
United KingdomCheck in time was quite late at 3pm. Bathroom didn’t have any working lights and the ceiling in the bedroom was peeling away. Shelving in both the bedroom and bathroom were not great, felt like they were going to fall off! View from the bathroom was straight into another guests bathroom, very odd and didn’t leave much to the imagination!
Great location, managed to get a parking spot. Staff were very nice. View from the bedroom was good and the beds were comfortable.
Stayed in July 2023
Reviewed: 29 July 2023
Carrie
United KingdomTop floor. Windows old and mouldy. Top floor room so very warm and muggy unable to open windows properly.
Nice clean decent sized room.
Stayed in July 2023
Reviewed: 28 July 2023
Stuart
United KingdomVery dated
Location
Stayed in July 2023
Reviewed: 27 July 2023
Carlisle
United KingdomCouldn’t shut window in room part of the shower fell apart managed to fix it
Location was ideal for pleasure beech
Stayed in July 2023
Reviewed: 16 July 2023
Daniel
United KingdomPerfectly situated just a minutes walk from the front attractions. Nice big room, clean and tidy
Stayed in July 2023
Reviewed: 15 July 2023
Jenny
United KingdomThere were no ironing facilities per room. The decor was a little dated and needed refreshing.
The staff was nice and friendly. It was close by the beach front with a lot of access to a variety of eating establishments.
Stayed in June 2023
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