There is no staff available and you have to call a number to get instructions for check-in. The rooms are in poor state, with furniture significantly damaged, mirror missing in the bathroom. The sheets were clean enough. The room had a door to an adjoining room that barely blocked any sound from a loud neighbour.

It is pretty close to interesting parts of town and the main roads.

Stayed in November 2021

The issue was with noise - I could hear conversations and people walking around above throughout the evening and was woken in the early hours because of the same type of noise so not a restful stay.

The room was clean and spacious with a comfy bed and a hot shower.

Stayed in November 2021

no breakfast available , no door on the bathroom/toilet , cold tap on sink loose and not working

very clean room

Stayed in October 2021

1. Tap handles on sink loose. 2. Loose toilet seat. 3. No bulb in bedside lamp. 4. Walls between adjacent room not lined therefore yiu can hear other guests. Feels like a lack of privacy. 5. Top floor where I stayed was clean and appeared recently refurbished. The rest was in need of a big make over. 6. Having to avoid the large bucket on the 1st floor landing where it is kept to catch water from the leaking roof.

You get what you pay for. Cheap and basic. Good tea, coffee making things plus biscuits!

Stayed in October 2021

No one on site, on street parking is in a rough area, tv didn’t work, we were promised a fire stick that never materialised and no one is on site to ask. The fire escape was blocked, and we have a small baby and were placed on the top floor, no lift so not really ideal. Only one bulb worked in the room, and the shower wasn’t clean.

The bed was comfortable and room temperature was good.

Stayed in October 2021

No car park and hard to find any space around the hotel to park a car.

Stayed in September 2021

The bathroom door was off the hinges the walls were dirty the tap in bathroom not secure and the blind poles were rusted and front of drawer peeling off.

The bed was comfortable and the location was great and value for money.

Stayed in September 2021

I was charged more for the room than was advertised. Also tv had no Signal at all . Batteries in the remote were spent

Close to town centre . Bed comfortable

Stayed in September 2021

Some maintenance issues with the rooms

The Staff/ Manager was pleasant and helpful

Stayed in September 2021

The toilet was not fitted to the floor or wall shabby room

Nothing

Stayed in September 2021

zero staff and entry is done by giving you the door code by telephone. no breakfast no bar and worse zero parking. a few parking spaces in surrounding streets but it's a 50/50 if your car will escape undamaged

clean room with great shower, fresh linen and decent toiletries

Stayed in September 2021

No television at all, never mentioned this on booking site. Bit dated, could use some sprucing up and a bit of TLC. No Reception, call a number on door and someone arrives shortly. Very noisy club on same road and extremely noisy departure of guests from it till all hours. Road outside our room was used by locals as a racetrack. Not the best, or quietest, place to stay on a Friday or Saturday night perhaps.

Good location, fairly close to amenities.

Stayed in September 2021

I lived in Hartlepool about 20years ago and loved this hotel and restaurant, but it has changed a lot for the worse I have to say. The owner was very rude, tv didn’t work bits falling off everywhere could not wait to leave.

Location

Stayed in August 2021

I am not sure where to start. It took 20 min to get in as the hotel is not manned. The room was ok but noisy as it was next to a busy road. TV did not work and was told the mast was out in the area but locals had tv. No breakfast and shower heat controls were broken. Never again

The location was great for me and the shops/ takeaways were close by.

Stayed in August 2021

Tv not working only communication was with the cleaner when handed keys

Location and price

Stayed in August 2021

TV's in both rooms didn't work and there was no kettle in one room. The taps were broken in my room, and the bulb was missing from the bedside lamp meaning I had to have the main light ion to read. The light switch was right in the middle of the bed headboard meaning every time I moved the light went out.

I had visited the Douglas before so didn't have high expectations. There has been a change of ownership, and it may be that it is in a transitional period, but at present it is in dire need of maintenance and investment to bring it back up to standard. It is a budget hotel which shows, but there is no excuse for the basics not working. It was clean and tidy if somewhat tired, and that is about what I expected.

Stayed in August 2021

Double duvet cover on a single duvet made sleeping in it uncomfortable. Room smelt clean but bed smelt like it had been slept in Shower wasn’t great. Hardly any flow new head required as it’s blocked Toilet unsteady and flush broken/unhygienic No response on the out of hours number displayed in the house. Main light in room broken only a lamp available.

Stayed in August 2021

I just needed a room for the night and had no need to use any of the other facilities so can't comment on those. Parking is an issue as it's resident parking only so you will need to sort this out. Early check in was not available as they were full which would have been useful. Room was to be expected, shower warm but quite weak.

The accommodation was fair and as expected for the good price I paid.

Stayed in August 2021

No one at reception. Mobile no to person covering for owner left on door. Not all lights working Room dated in appearance. No nets at window

room reasonably light and airy

Stayed in July 2021

4 stars on booking but in reality it's a run down b&b. Toilet seat missing, tv ripped out from the wall together with the wall mount, bed messy, no towel, water pressure very low - calling it a 4 star hotel is clearly an overstatement.

Staff was helpful with check in.

Stayed in July 2021

Bathroom could do with some work - the toilet seat was loose, the door was missing and there was no soap to wash your hands with. There was no Wi-Fi as advertised

Good location - near town centre

Stayed in July 2021

Nowhere to park but fortunately managed to park overnight for free 50 metres away as the ticket machine was broken! A dibble of warm’ish water from the shower and hot water tap. Disappointed to see that the fire escape from the top floor was cluttered with loose bits of discarded metal and large cardboard boxes!

The room was clean, spacious and the bed was comfortable.

Stayed in July 2021

Bed was sagging

Value for money

Stayed in June 2021

A number of faults in my room, the most serious of which was no toilet seat. Also very poor hot water flow (unusable). The room should not be let until those faults are fixed. Other faults were a broken blind in the bathroom (I fixed it), no lamp in bed light, bathroom door latch faulty, light over bathroom mirror u/s, no loo roll holder, no TV remote, shelf missing under mirror and a slippery shower tray. My friend's room was ok!

No staff on site so no breakfast was available, we hadn't intended to have one anyway. Hotel was clean and reasonably comfortable. In the main value for money (but see below)

Stayed in June 2021

the whole was very shabby

Stayed in June 2021