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  5. Reviews of The Eccleston Hotel; BW Signature Collection

Reviews of The Eccleston Hotel; BW Signature Collection 4 stars

156 Prescot Road, Saint Helens, WA10 3TU, United Kingdom

#3 of 22 hotels in Saint Helens

Guests' Choice

Review score

Based on 717 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    8.5

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 19 May 2024

    10
    Lovely boutique rooms… spacious and comfortable!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A fridge in the room would have been a great added bonus, but not a deal breaker!

    Great boutique large pub with rooms and plenty of outdoor space to sit. Lovely huge comfortable bed in the room, spacious room and with sofa and a brilliant walk in shower. Booked a table for food… it was exceptional, really good value for money and delicious. Highly recommend and would definitely stay again.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Would definitely go back
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room had some dirt on the floor and hairs etc but pretty minimal but couldn't of done with a better hoover. Some wall paper peeling, lamp switch didn't work very well.

    Room was just as photoed!

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom lacked a shelf and since towel rail couldn't be switched off, it was stifling! Some overnight noise from air conditioning unit outside window of room 7.

    Easy parking. Smart and comfy room. Reasonable breakfast. WiFi and hot water fine. Didn't try the bar but definitely a plush pub. Pleasant staff.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    This is a lovely comfortable boutique hotel with great staff. I recommend.
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I had a great stay. I have 3 minor points to note. Room 10 is directly above one of the dining area speakers so some bass noise was heard during the afternoon / evening. Staff turned this down a little when I mentioned it & it was all switched off by 10pm & then it was super peaceful. Breakfast - yoghurt, granola & blueberries was delicious however the scrambled eggs on toast was disappointing. Smart TV - I was excited to see all the options but quite a few channels required subscription to access.

    Everything is beautiful and new and well appointed - from the room to the bar and dining area below. I was upgraded to the suite (room 10) which was a lovely surprise. The bed and pillows were extremely comfortable. Bathroom was great. I slept well. Staff were lovely and extremely welcoming, helpful and responsive.

    Stayed in May 2024

  • Reviewed: 28 April 2024

    10
    Amazing place
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    The room was very clean and modern. The staff were amazing and there was a lovely atmosphere at the hotel.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Ecclestone Arms stay
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent room size and facilities. Very accommodating staff regarding an early breakfast which was very good quality. I would definitely stay again.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    nothing it was great

    well presented hotel, comfortable bed

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Family Room with sofa bed
    • Stayed 1 night
    • Submitted via mobile

    The bed could do with a soft mattress topper,but otherwise really great stay.

    Great bar and music lovely atmosphere and great menu and good good in restaurant.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    This hotel is really a beautiful hotel with lovely helpful staff.5* treatment.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, everything was perfect

    This is such an amazing place to stay, staff were brilliant,they couldn't do enough for you..Room perfect had windows that open,also bathroom had a window that opened!!! Which is so unusual in hotels today..Shower huge..towels changed every day!..Cleanliness first class..I will definitely be staying there again.. Everything was just perfect.. Highly recommend this Beautiful Hotel ...5*.....

    Stayed in March 2024

  • Reviewed: 4 April 2024

    9.0
    Stayed just to go to Saint helens dart shop and it’s central to go too allot of places to visit
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Bed a little too firm for me but my partner thought the bed was fine for her, Oh well everyone prefers their own bed

    Food was excellent and at a reasonable price, lots of tables inside and outside so you should not have to wait too long for lunch or dinner

    Stayed in March 2024

  • Reviewed: 3 April 2024

    10
    Loved Liverpool
    • Leisure trip
    • Couple
    • Family Room with sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    The room was big and modern in decor with an upmarket sparkle.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    10
    Overall very satisfied and would definitely recommend and use property again for trips in the area
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Slight road noise and keeping window closed resulted in room temperature becoming uncomfortable, not sure how you can resolve?

    Convenient location Free parking Efficient and welcoming staff Clean and comfortable Excellent food and friendly service

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, comfortable, friendly Staff

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room with sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Room is comfortable and clean. Breakfast is always perfect. Staff friendly & attentive. We wouldnt go anywhere else. Its like home away from home. Had great 80's themed entertainment. Had evening meal, perfect!

    Stayed in March 2024

  • Reviewed: 20 March 2024

    10
    great place and would recommend
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    sink blocked in bathroom

    comfortable and clean

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Nice hotel/ restaurant. Will use there again when in the area.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The sink in my room didn’t Drain away very quickly

    Very nice rooms. Food was of a high standard

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    A wonderful experience all round.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I can’t say anything bad about our stay.

    A wonderful hotel, pub and restaurant. Beautifully done and with a lovely atmosphere.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Good value for money very helpful staff
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower room was quite cost

    Comfortable room very friendly staff good quality food

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Great Stay. Great Breakfast. Definitely stay again.
    • Leisure trip
    • Couple
    • Family Room with sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Bed was incredible. Excellent Sleep Breakfast was great value for money.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    Exceptional
    • Couple
    • Superior King Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything Always very nice to go back to the hotel Facilities unreal Room amazing And.staff absolutely excellent Thanks, Kevin

    Stayed in March 2024

  • Reviewed: 2 March 2024

    9.0
    Birthday night away
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were friendly, the food was amazing, and there was a good varied menu. The room was clean, had everything we needed, and had a huge comfy bed. The breakfast was well worth paying extra for, we will be back

    Stayed in March 2024

  • Reviewed: 28 February 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I had a pleasant stay at the Eccleston Arms Hotel. The service provided by Claire during my departure was excellent. I would rate my stay at the Eccleston Arms highly and commend Claire for her exceptional customer service. She went above and beyond to ensure my needs were met and made my experience memorable.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 10 nights
    • Submitted via mobile

    We stay here for long period (one month) and everything was great!

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    We stay here for long period (one month) and everything was great!!!!

    Stayed in February 2024

Showing 1 – 25

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