No pillow protectors, blood marks on pillows , wrong size sheet on bed so keep coming off. Sofa old and not able to sit on. No small fridge to keep milk in, if you dont like UHT milk.

2nd time visit, lovely large room, 2 bathrooms, very clean. Lookout amazing veiw of Ben Nevis.

Stayed in April 2024

Walls are a bit thin. Could hear neighbours talking on phone.

Lovely spacious room and bathroom with plenty of hot water for bath.

Stayed in April 2024

We were not aware that the keys needed to be picked up/dropped from/to Inverlochy castle which is half a mile from there. As we had arrived late at night it was hassle as no one was available to guide us. One of the guests staying there informed us. We were expecting this information could have been passed to us earlier. We had been waiting at the cottage.

The place was easily accessible. Since we had a toddler an extra bed was provided. A day's stay was comfortable.

Stayed in March 2024

There was no kitchen and no breakfast possibility in the building.

Stayed in March 2024

In the countryside. Quiet. Had a fabulous 5 course dinner at the nearby castle.

Stayed in September 2023

There was no food available except at the hotel which was expensive and didn’t allow dogs in the public rooms

Lovely grounds and really nice room

Stayed in September 2023

Couldn't open bathroom window to fully cool the bathroom, however all windows worked properly for the bedroom. Also, suggest a room fan for summer months.

Picturesque location. Friendly and accommodating staff. Quaint and clean.

Stayed in September 2023

A little bit of an old-house-smell...

Nice rooms and very clean

Stayed in September 2023

Heater not working. Staff was quick to bring a portable heater.

Beautiful grounds and very large room.

Stayed in August 2023

Price

Good size, bed to sort for me and my wife

Stayed in August 2023

Lack of attention to detail with the cleaning, feeling like an add on to the hotel.

The factors Inn is located at the edge of the estate, with the hotel being the main facility. Whilst it was okay, there were a couple of cleanliness issues that we found on arrival that took a while to get sorted out. Most previous comments have reported on the lack of facilities there, with the Factors Inn being the poor relation on the Hotel complex. That said the room facilities were fine and whilst they provided a bed for our dog, charging £40 for his stay was in our opinion steep, given he was a border terrier and unlikely to make a difference to any cleaning that was completed afterwards. ( This was also the most expensive charge for a dog at any of our stays).

Stayed in July 2023

Internet did not work, could not get kettle to work. Although I mentioned I would leave before 7 on checkout day, there was no staff available to check me out before 7.

Location and the size of the accommodation provided.

Stayed in August 2023

Shower head needed to be cleaned and also WiFi didn’t work

They provided a lovely bed for the dog

Stayed in August 2023

The room and the bathroom weren't the cleanesr.

It had bif oom and a nicely sized bathroom. It was good for a quick stay on our way.

Stayed in August 2023

Towel radiator in bathroom held with electrician tape so was unable to turn this on as I was uncomfortable. No room service till the last night… all the empty space downstairs that could have been a bar or leisure room. Not seeing staff until checking out, don’t seemed to be very caring for the customers

Location, parking, dog friendly (with high fee), bed was comfortable and the facilities were average

Stayed in July 2023

A bit of a faff checking in.

Comfortable bed and nice size room.

Stayed in July 2023

Very close to the busy main road which was not expected . The door handle should be changed as my hubby hurt his hand turning it . Very musty smell probably years of smoke as an inn Could make far more of the property than they do We were booked into the downstairs of The cottage but given an upstairs room in the Inn Receptionist was very pleasant but not very well informed not good for a first impression Charged double amount for dogs than any other hotel

Convenient stop over on the outskirts of Fort William suitable for dogs

Stayed in July 2023

The accommodation was above the pub which was close to abandoned. Made for a very odd experience

Room was big and beds comfortable

Stayed in July 2023

There was no breakfast included.

Stayed in June 2023

Not quite up to what we were expecting

Good location to visit surrounding area

Stayed in June 2023

The velux window in the bathroom was not sealed and allowed insect - midge ingress

Comfortable clean room that was adequate witout being fussy

Stayed in May 2023

There was no option to cool the rooms. The windows couldn’t be open because of midges, there was no fan or air conditioning, and to sleep there was no sheet option (like everywhere in UK, there is just a doonah or nothing).

The rooms were beautiful, and the largest rooms we have stayed in so far (after 10 days of travel).

Stayed in June 2023

Spacious room. Very clean

Stayed in June 2023

needs an update in terms of decor. It was a bit odd that it looks like an old inn but all downstairs is being used for storage so there are no other facilities other than in your room. Also old photos of outside, nowhere to sit or get a drink or food.

very clean and comfortable beds.

Stayed in June 2023