30-34 Unthank Road, Norwich, NR2 2RB, United Kingdom
#14 of 32 hotels in Norwich
Guests' ChoiceBased on 1495 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.4
Staff
8.9
Value for money
8.1
Free WiFi
8.4
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End of dialog contentReviewed: 12 May 2024
David
United KingdomInitial text/email for check in too long and too confusing. Could be streamlined and improved. No permanent front desk staff or reception
Parking and location
Stayed in May 2024
Reviewed: 12 May 2024
Margaret
United KingdomStaff ...room .... food ... service all brilliant
Stayed in May 2024
Reviewed: 30 April 2024
Anna
United KingdomBreakfast was a bit ropey, my poached egg was well done and the yoghurt on the continental buffet table was not right in terms of consistency. And the compote was unbelievably sour. I couldn't select breakfast as part of my booking package and be aware that you pay for every individual item on the buffet.
Have stayed here before and was happy to come back. Great vibe, location and a very comfortable night's sleep. Although the room we were in could do with a little TLC in certain corners, we loved the decor and how comfy everything was. There was even a supplementary heater for us to use which came in quite handy and worked really well.
Stayed in April 2024
Reviewed: 30 April 2024
Wei
MalaysiaThe heater in the bathroom is not sufficient to warm up the area.
Location and staff is very helpful
Stayed in April 2024
Reviewed: 30 April 2024
Simon
United KingdomPrice of breakfast! Of course I understand why - Booking.com great price, no breakfast - you have to make it somewhere!. I guess that next time I will call you and ask for your best price - inc breakfast We had Room no 1. V comfortable, but perhaps we should have been asked if we were OK with the disability room. The shower - not ideal!
Breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Nico
United KingdomRoom was very cold, clearly the heating wasn’t working. An electric heating fan was in the room but this was very stale smell and hard to regulate temperature:
Very friendly staff
Stayed in April 2024
Reviewed: 23 April 2024
Hamish
United KingdomBeing able to open a window to get some fresh air would have been good. And I wondered why it was necessary to have two TVs in the room. I have never seen that before! But these are minor quibbles...
The room was spacious and well appointed. Bath and shower were great. A (very late) Sunday lunch was most excellent.
Stayed in April 2024
Reviewed: 21 April 2024
Derek
United KingdomBathroom not heated. Room cold on arrival. Shower didn’t work. They don’t answer the phone.
Very nice room and bar Garden
Stayed in April 2024
Reviewed: 21 April 2024
Sarah
United KingdomI think the bedrooms , although very clean and I would say fairly newly decorated is not to my taste. However the new extension which is basically the bar and restaurant is very appealing. It seems it is a hotel of two halves and they don’t marry up as well as they could.
The location was excellent. The staff were very good, helpful and friendly. The first bedroom that we were sent to was unsatisfactory but we were immediately ( upgraded) to another which was far superior. The food is good - we had an evening meal which was delicious.
Stayed in April 2024
Reviewed: 16 April 2024
Alice
United KingdomFood in the restaurant in the evening wasn't great for the price. They seemed unable to cater for us as well as the wedding that was going on. Staff seemed keen to finish their kitchen shift and sit in the bar watching football and I think this was reflected in the quality of our food. I had asked for a quiet room and we were placed in a room that looked onto the outdoor entertainment area whilst a wedding party was going on. In the end this was ok as it finished before we slept. Breakfast buffet was not replenished so no croissants at all or fruit salad when we came down for breakfast despite there being 30 mins of breakfast service left. Pretty poor considering we were paying £15 a head for breakfast and that was what I wanted to eat.
The room was very clean and well equipped. Staff were friendly but missed key things.
Stayed in April 2024
Reviewed: 8 April 2024
Ann
United KingdomNot giving change when paying cash at bar
Location
Stayed in April 2024
Reviewed: 5 April 2024
Steve
United KingdomN/A
Lovely staff , easy to park. Lovely room and level of service.
Stayed in March 2024
Reviewed: 2 April 2024
Jodie
United KingdomIt was strangely hot, despite the radiator being off and the window open. We found it difficult to sleep with the heat.
Great sized room, decor and lovely place.
Stayed in April 2024
Reviewed: 2 April 2024
Lee-anne
ZambiaDisappointed that the kitchen could not accommodate dinner. We arrived just before 9pm As a in -house guest I would have appreciated something such as room service option.
the service was good, a bit offhand
Stayed in March 2024
Reviewed: 1 April 2024
Andrew
United KingdomAs a cashless site we opted not to spend at the hotel as our preferred method of payment is always cash. The mini bar pricing wasn't too offensive and was just about right but because we couldn't pay cash we opted for alternate means and did not spend as we normally would at the hotel.
Great location, excellent friendly staff and possibly the most comfortable hotel bed I have ever slept in. There was a good range of amenities in the room such as a kettle, coffee machine and even a radio. Decor was unique and very nice and all within the room from a furniture perspective looked thoughtfully done and that it belonged..
Stayed in March 2024
Reviewed: 21 March 2024
Oliver
United KingdomWas happy with the stay
Everything was great including the little details
Stayed in March 2024
Reviewed: 14 March 2024
Emma
United KingdomA tiny point - better lighting for doing make-up/hair in the room - but that's pretty much any hotel I've ever stayed in!
We love this place - friendly, welcoming staff, lovely rooms, great breakfast, perfect location.
Stayed in March 2024
Reviewed: 13 March 2024
Miriam
United KingdomBreakfast items were individually priced when we were billed but this was not advertised or itemised on the menu. The dinner was tasty though as someone who eats little meat the main courses were limited for me. Portions were generous. The strange wardrobe arrangement half worked for hanging clothes but as a hot drinks station was dark and rather high up so we didn’t think it worked very well. I did find the choice of paint colours used on the walls and ceiling rather gloomy I’m afraid.
The location was excellent for a number of activities we had planned and was chosen by me with that in mind. The bus stop across the road is a real bonus. Good parking available. The receptionist Charlotte was very helpful and assisted us to move to a downstairs room as to get upstairs was hard for me. The quality of the breakfast products was excellent and service good. Evening menu starters were good, in choice and quality. We were pleased to have two armchairs when we moved and the fridge in the room was handy.
Stayed in March 2024
Reviewed: 9 March 2024
Heather
United StatesWe found trash behind the nightstand, just be more thorough with cleaning
Beautiful property and carefully appointed accommodations, friendly staff, great location (with parking!) food and drink were delicious. Shower was amazing!
Stayed in March 2024
Reviewed: 9 March 2024
David
United KingdomLovely room, great location
Stayed in March 2024
Reviewed: 26 February 2024
Sarah
United KingdomRoom described the bed as a "large double" but it seemed to be just a standard double. Would have preferred a larger bed because my husband is very tall and his feet stick off the end of a regular double.
Room was attractive and retro themed, even down to the rotary dial telephone. There was a fridge, coffee and tea, including a mini bottle of real milk. Excellent location close to the centre of town. We appreciated the free parking outside. Room was very quiet, despite being above a pub.
Stayed in February 2024
Reviewed: 26 February 2024
Jack
United KingdomRoom a little too hot and maybe move the TV closer to see it better
Very big spacious room
Stayed in February 2024
Reviewed: 25 February 2024
James
United KingdomThe car park was full but we did arrive late we managed to find a space eventually, the remote control for the tv was temperamental
Room was very comfy, clean and well equipped didn’t have a chance to eat at the restaurant as we arrived late but me and my other half both agreed this was one of the best most up to date old hotels we have stayed in
Stayed in February 2024
Reviewed: 22 February 2024
Javier
United KingdomN/A
Very good
Stayed in February 2024
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