It would be nice thought to receive some biscuits with the tea/coffee things after the first day, with possibly a hot chocolate sachet as an alternative to tea as I don't drink coffee.

Room comfortable and no disturbance. Breakfast good even though the kitchens were out of order for hot food on my last morning, I still had a lovely breakfast. Parking a real bonus.

Stayed in November 2023

Not very clean , food found under the bed on arrival.

excellent location and good vibes.

Stayed in November 2023

On this occasion the kitchen wasn't working properly which meant a restricted dinner menu, plus I couldn't actually have the cooked breakfast I'd paid for. Also, I had to pay in cash at the bar for the first 1-2 hours because their card processing facility was down. Luckily I had sufficient cash on me.

My stay at the Goddard Arms, Swindon, was generally fair - have stayed there a number of times before. The staff were excellent.

Stayed in November 2023

It would be nice if there is an electric socket nearer to the bed. I have been to Goddard arms quite a lot in the past and I knew I had to bring an extension electric plug in device, so I could charge my phone and other electrical devices by the bed.

I liked how the bathroom is brand new and very smart. All the facilities in the room was perfect. Staff were extremely friendly.

Stayed in November 2023

Now for dinner, we had to wait 40 minutes for food as they said they were exceptionally busy, but few staff. The problem as we saw it was the number of home deliveries coming out of the kitchen. Unfortunately, it is a sign of the times and destroying trade for those eating out. When our food came, three of the starters were cold, two of which were mussels. Half the mussels were dead (not opened) and lacked any flavour, and the sauce was like cloudy water. There was also no crusty bread served with them as per the menu. Having complained, these were returned to the kitchen. We were then informed that they had no more mussels but could have an alternative starter, which we declined as we had already had a lengthy wait for our food. We went straight for our mains instead and refunded the cost of the starters. Came down for breakfast in the morning looking forward to a hearty breakfast to start us on our forward travel, thinking it would make up for the previous evenings dinner disaster. This was not to be, firstly, my partner ordered the traditional English breakfast with scrambled egg, no sausage, and brown toast. It duly arrived with white toast and a sausage. I ordered the traditional English with poached egg and white toast it arrived with brown toast. The menu also stated back bacon, and both breakfast arrived with a measly slice of streaky bacon. I can understand a possible mix-up with the toast, but as this was put on the plate with the breakfast and not on a side plate, we could not easily swap them over. One can accept the odd mistake with meals in a very busy kitchen, but this was clearly not acceptable and highlighted a number of basic issues. There was also the major issue of food allergies, whilst at dinner the question was raised, it was not raised again at breakfast I then had to put up with a very rude member of staff jump into a conversation I was having on the subject of food allergies with another member of the team.

Everything was fine until we had dinner? The staff were great and the room was fine. An old building with a modern twist, well presented and set out. Friendly staff creating a vibrant atmosphere.

Stayed in November 2023

Not really anything. The bathroom could have done with refresh but was clean.

Really friendly and welcoming staff. Our room was clean and bed really comfortable. Good to have tea and coffee available in the room. Great value for money.

Stayed in November 2023

Toilet seat had a foot missing which made it a bit wonky when sat on. WiFi a bit of a fiddle to sign in to. Decor in stair enclosure needs a bit of tlc.

Near to food establishments in Old Town and has a restaurant downstairs. Nice breakfast. Comfortable enough for me with TV and walk in shower. Nice shower gel and hand wash provided. Staff were polite and helpful.

Stayed in November 2023

The waitress took our order but didn’t write it down , hence poached egg not fried as ordered and toast and jam never arrived

Breakfast was good

Stayed in November 2023

The room was located at the back so lit of kitchen related noise extractor fan etc

Staff were very helpful and friendly.

Stayed in October 2023

The hotel could do with a a bit of TLC but that goes for other places we have visited this year and in the courant climate we can except this.

The staff were very friendly and helpful the ambience was good the service was on point.

Stayed in October 2023

checking parking

Stayed in October 2023

I thought that the cost was on the high side when compared to the likes of premier inn and travelogue.

Single room at the front of the property was comfortable and adequate for an overnight stay, the property is on a busy main road so traffic noise was noticeable but not overbearing, breakfast was very good however the offer of more coffee/tea would have been welcomed, staff were very friendly and helpful.

Stayed in October 2023

N/a

Friendly helpfull staff excellent breakfast Clean room

Stayed in October 2023

I didn’t like the check in arrangements. No reception as such had to wait at the bar until the RIGHT person became available. (15 mins)

Location, value and the room itself. I had room 14 on the top floor. A bit quirky, not perfect but clean and tidy and away from the noise of the bar. Also parking on site.

Stayed in October 2023

Unfortunately,the food was atrocious.

Stayed in October 2023

Nothing.

Location, comfy rooms, lovely breakfast and very helpful and friendly staff.

Stayed in October 2023

The rickety stairs

Great location and a nice old building in the old town

Stayed in October 2023

Staff very good. Nice feel about the place with good atmosphere Good location

Stayed in October 2023

Noise in the street outside through the night as the night clubs tipped out along with the selfish drunk lads who banged on hotel bedroom doors in the middle of the night when I needed a good nights sleep.

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Stayed in October 2023

The staff was very nice and helpful

Stayed in October 2023

Very friendly staff

Stayed in October 2023

There was a bit of road noise, but didn't disturb me too much.

Very well situated for other restaurants and real ale pubs, however, there was food and ale on site.

Stayed in October 2023

Looking tired needs a refurb in rooms and pub

It’s in a good area, nice pub and restaurant, good breakfast

Stayed in October 2023

Hotel looks tired

Good price. Staff were excellent

Stayed in October 2023

I would probably not have picked a room on the top floor if I had known, but that was not a big issue Breakfast was very good.

The staff were accommodating, the manageress and the young man behind the bar who lived in Australia (sorry, I didn't get names) were both on hand and made us feel welcome and fixed a couple of issues I had immediately.

Stayed in October 2023