The only reason I have not marked higher is for several things that made us uncomfortable. On arrival we were told infront of other staff and arriving guests that the room was not a twin. As a same sex couple, we obviously selected this on purpose. I understand trying to be thorough but I've literally never experienced this before and it made us feel really uneasy and slightly judged. If we had an issue we could have said after we had seen it was a double bed, it just felt like an unnecessary thing to point out. The second thing was the unmentioned £50 per head payment on arrival to cover costs of mini bar etc if used. We were assured this would not be taken out but was there for emergencies. Again, I've never had this happen before, and there was no information prior that this was expected. To make it worse, despite us not using anything in the room beyond our own stuff and hotel towels, I was still charged £100. My partner specifically checked when we left about this and was assured we were not charged. When she called to get out money back, no one knew how to deal with it and we had to wait to be called back, then another 'up to 4 days' for it to return to our account. Which is outrageous. Lastly, on check out we were told there were 'additional charges' which, when I questioned, was told by a stern staff member to 'wait while I print them out'. We were then shown 'discretionary' service charges which amounted to something approximately around £45 for 2 nights to cover staff payments. We felt really pressured with the whole ordeal of having to wait for it to be printed out like an invoice, and had to ask several times why this was being presented now before realising it was optional. Again, we left feeling uncomfortable and once we realised our £100 had been taken out, really disappointed that it added extra strain to our stay. If it had not been for these issues, we would definitely have come back.

The hotel was really well located for our workshop a few streets along. There were some really good restaurants nearby and the bed was insanely soft (bedding wise) which is super important to me! There was a lift to our room so we didn't have to climb tons of stairs, and a bath in the room which I really needed for sore muscles. It was quiet so sleeping wasn't a problem, the room felt grand but comfortable.

Stayed in April 2024

The one thing which would benefit from improvements is the plumbing. The toilet drain doesn't work properly, it lacks the strength to empty the basin on almost every single attempt. And what can I say about this separation between the hot and cold water faucets which is so impractical and which I have always known in the UK but never anywhere else. Also, the walls between certain rooms are literally paper thin, and this is of course sometimes awkward :-))

Breakfast without a buffet was unexpected and welcome! Excellent coffee and orange juice (the coffee was so good that they invented a quadruple shot expresso for me during my stay). All the rest was also excellent, well prepared, staff was exceptional. The location is perfect for visiting London and is in a very quiet neighbourhood. Hyde Park is just a few minutes walk away.

Stayed in May 2024

Nothing to dislike.

Convenience for the Royal Albert Hall and Kensington. Despite being near the hib of everything rooms, quiet and peaceful.

Stayed in May 2024

Expensive service charges in addition when using room service. No alternative when we wanted to use late night room service one night after a theatre production and the staff that ran it didn’t come into work.

Loved the old world charm of the property. Beautiful staircase, lift to get to all floors. Large ceilings and the staff were just lovely. In a very quiet and safe location of London but easily accessible to all. Our bed was also very comfortable with excellent block out curtains.

Stayed in May 2024

Shower gel cap was hard to open for my wife!!

Elegant

Stayed in May 2024

A self service cold table for starters

Very good

Stayed in May 2024

We did experience an issue on toilets on our last night, but nothing too big

Lovely hotel with full of history and culture Excellent staff

Stayed in May 2024

Nothing.

The building was very beautiful and a stone’s throw from the Royal Albert Hall. All the staff I dealt with were very pleasant and helpful. Breakfast was delicious.

Stayed in May 2024

Looked tired needs updating in areas

Location

Stayed in May 2024

Some of the F&B staff were quite frosty. We wanted to have a quick drink in the bar in the evening before going to RAH for a concert. We were made to feel as though this was a huge inconvenience. Other staff were quite rude. I was given a voucher on arrival to use in the hotel for 15% off F&B purchases. When I presented this after ordering coffee, the waitress said she didn't know whether it was valid and would have to check with the manager. She returned and very grudgingly said it was. I was warned that as the building and plumbing were old and our room was on the 5th floor, it might take a little while for the water to run hot. When my daughter tried to take a shower there was absolutely no pressure and she had to call reception to get someone to come to fix it. While our service charges were removed from our bill as a gesture because of teh inconvenience, one would reasonably expect that a £400+ per night hotel would have their plumbing system in hand.

I chose this hotel as I wanted something close by the Royal Albert Hall. The Gore couldn't have been more convenient. The reception staff and concierge were very friendly and accommodating; we arrived early and were able to leave our luggage until we could check into our room. The decor was beautiful throughout the hotel and we had a very good breakfast before leaving the next morning.

Stayed in April 2024

A bit dated bathroom for example but still clean and functional

Excellent location for the royal Albert hall

Stayed in April 2024

Our single beds had double sized duvet covers which were very wrinkled and bundled. So we had to remake both beds to ensure the excess covers were down the sides of the beds! Surely s hotel of this standard has single covers to fit the duvets?! The WiFi in our room (304) continually dropped out and couldn’t be used. We couldn’t switch off the lights without getting out of bed - small point. The lift wasn’t working when we visited.

Location and cleanliness were both excellent. Staff very helpful. We didn’t have breakfast as it was so expensive, so can’t comment.

Stayed in April 2024

The water and heating were not working upon arrival, but we received a 25% discount

Stayed in March 2024

Nothing

Great location. Great staff. Great rooms.

Stayed in April 2024

Found the breakfast to be very expensive for very little. And a bit disorganised.

Location. Front desk staff were always very helpful. No matter what we asked.

Stayed in April 2024

The hotel is old - obviously! But some parts of it need attention: mostly the plumbing (shower tray not drained quickly enough, and sink taps quirky to turn off..) and the heating ( there was none in the Library and we froze! ) Service levels vary depending on how full the hotel is: the first night they were exceptional, but as more guests arrived the next day, rooms didn’t get cleaned until mid afternoon, room service menu choices evaporated, room service food was poor; and the final breakfast was good rather than exceptional. I do not like being charged ‘optional’ service charges at the best of times but not at all when service is poor but that, at least was resolved amicably.

The breakfast was excellent: up there with the best I’ve eaten in London. The room was clean, warm, and comfy. The reception staff were polite and helpful. The bar was (too) well stocked!

Stayed in April 2024

A little tired, needs updating. Room and bed were very small but comfortable.

Helpful, polite & friendly staff. Reasonably priced in a central location.

Stayed in April 2024

Curtains did not block morning light well. A/C difficult to adjust

Staff. Excellent concierges.

Stayed in April 2024

Lovely hotel. Staff really friendly.

Stayed in March 2024

The hotel was very unique in an excellent location.

Stayed in April 2024

Shower did not drain very well / toilet door did not secure / Lift temperamental

Staff really attentive / breakfast delicious / venue historic and a good ambience

Stayed in April 2024

Grumpy bar manager. Expensive drinks

Location and history

Stayed in March 2024

Location to RAH

Location to RAH is excellent

Stayed in February 2024

Room was tiny and in desperate need of renovation, paint peeling off the architraves, the safe in the room also didn’t work

The staff were fantastic and the food was great,

Stayed in April 2024