The whole staff was very nice. Jake at the front desk was especially helpful.

Stayed in May 2024

If you do not have a creditcard you have to pay 200 pound upfront as a deposit

Good matras, good location

Stayed in April 2024

N/A

Great location, walking distance to many areas of interest. Exceptional Staff. The room was large, very clean, with a very comfortable bed. There are two restaurants on the property, one is a pizzeria with excellent food.

Stayed in April 2024

Location was excellent. Room was comfortable. Staff were very helpful with a problem I encountered.

Stayed in May 2024

Can’t think of anything at the moment 😊

I didn’t have the breakfast. N/A Location is fantastic.

Stayed in April 2024

Would have liked a lounge in reception to relax in

Location

Stayed in April 2024

Covers on the silver service used during breakfast were prone to slamming. In my review directly to the Grand they appreciated this observation and that they intend to address it. Much appreciated.

The front desk staff was very helpful and took care of us very well. Extremely comfortable king size bed that we always looked forward to after a long day.

Stayed in April 2024

N/a

Great location - easy to get to major tourist sites

Stayed in April 2024

Great location for all the big sites. Very easy to get to via the tube. Great pizza restaurant attached to the hotel. Expensive breakfast but expected at a London hotel. Would stay again.

Stayed in April 2024

No major complaints.

Nice hotel in an exceptional location. Can walk to all major attractions in central London and close to subway to easily get around. Arrived early on flight from USA. Hotel had room to freshen up until our room was ready' which was nice.

Stayed in March 2024

Bathroom shower needed an upgrade for price of room

Super location.Extremely beautiful decor. Efficient and friendly staff service.

Stayed in April 2024

All was good

The hotel is lovely but the staff is even more lovely..down to every single person I encountered! The bedroom itself is a little bland , but beds are comfortable, linens are nice quality and the room was very quiet...which we love. The Lobby, breakfast room and exterior are beautiful and the breakfast is excellent. Thank you evevyone, we enjoyed our stay very much.

Stayed in March 2024

Could have used some sitting areas in the lobby while waiting for family to come downstairs, the lounge could have been open a little later at night.

Location was excellent, room was clean, staff was friendly and helpful

Stayed in April 2024

Nothing

Proximity to London Marsthon Finish and Charring Cross

Stayed in April 2024

Showers were old fashioned for an expensive hotel Mattress to small and soft for us. We'd ask for twin room, given double bed plus small armchair pull out.

All staff, including cleaners, very helpful and smiled Location is superb

Stayed in April 2024

Nothing

Excellent location - walkable to most attractions. Staff friendly and helpful.

Stayed in April 2024

The bed was too soft (perhaps too old/too used), the room was not serviced daily, but the most unpleasant experience was communication (or rather lack thereof) with the staff at the front desk. They didn't want to be bothered with doing what I assumed was their job: I was told to do check in on a hotel tablet myself (as well as check out), although there weren't any other guests beside my friend and me at that times, so I guess the busyness couldn't be the reason. The conversation was terse and my questions were answered with a bare minimum. I was rather disappointed, as I'd expect cordial and polite customer service in a 4 star hotel.

Excellent location, quiet and comfortable room, ironing table and a good hair-dryer were provided, as well as Nescafe and tea bags, wifi was fast and reliable.

Stayed in April 2024

Absence of an adapter in room directly in room; I sent an email before the stay to ask for the best addresses to visit with our dog, I did not receive an answer, and I had to ask again on arrival. ; on arrival, the team did not ask us if we made a good trip; when booking booking I specified that this trip was to celebrate the seven years of couple with my spouse, no verbal intent or in-room...a great disappointment knowing I know the possibilities in a four-star hotel. ; the basket and the bowl for the dog were put in the room after our arrival. Request my reservation not respected: a nice view (not the case) and little space to walk around the bed side window. The hotel accepts pets and we are told that he cannot be with us to go to the bar or restaurant, which complicates the stay. I had to insist twice so that we can consume on site, I did not expect this difficulty while the hotel is upscale. I am a service manager in a five-star hotel in Paris centre, and I have been working in this sector for ten years, I was disappointed to make this comparison, I know the possibilities of a luxury hotel and we did not have this chance.

the location ; a peace place ; available team. The location allowed us easily to visit London, without any problems. It was easy and pleasant. Our dog and we had a good weekend for a first in London! We also liked the workspace and sports. As we have a dog, it is difficult to go to the restaurant (unlike the pubs) we would have liked to receive a list of restaurants that accept the dog to help us. We also liked the quality of the bar and restaurant. The teams are smiling, the corridors are quiet.

Stayed in March 2024

Nothing not to like

Great staff great location definitely would stay again

Stayed in March 2024

The washing machine was always in use

The living area was excellent, the water bottles and machines great

Stayed in April 2024

Good location, good internet in room

Stayed in March 2024

Location

Stayed in April 2024

There was no fridge in the rooms which is a bit strange for 4*. To provide slippers would a nice touch. The rooms were smaller from what appeared on the photos but it didn't ruin our stay at all as we were out all the time during the day.

Beautiful old building nicely renovated. Location is fantastic. Staff are very friendly and helpful. Beds are very comfortable. Our rooms windows were looking at the back yard so it was very quiet at night.

Stayed in April 2024

Check in and out felt a impersonable

Great room lay out for families, quiet room Great breakfast

Stayed in April 2024