Reviews of The Grand at Trafalgar Square 4 stars
8 Northumberland Avenue, Westminster Borough, London, WC2N 5BY, United Kingdom
#380 of 1,009 hotels in London
Guests' ChoiceReview score
Based on 3923 hotel reviews
8.1Score breakdown
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Cleanliness
8.4
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Comfort
8.5
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Location
9.7
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Facilities
8.0
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Staff
8.9
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Value for money
7.6
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Free WiFi
8.6
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Reviewed: 15 March 2024
Thomas
United Kingdom25 reviews1 helpful vote8.0“Vey comfortable and the best location”- • Leisure trip
- • Solo traveller
- • Standard Queen Room
- • Stayed 3 nights
It was fine. Except the fire alarm test that went off two hours before it was scheduled
Location
Stayed in March 2024
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Reviewed: 15 March 2024
Garry
United Kingdom3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 1 night
- • Submitted via mobile
View
Bed was amazingly comfy
Stayed in February 2024
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Reviewed: 13 March 2024
Andrew
United Kingdom15 reviews7.0Good- • Business trip
- • Solo traveller
- • Small Queen Room
- • Stayed 1 night
Very poor breakfast. All the elements are there but the buffet is ALWAYS over cooked to start with, left too long and STALE. They overcook too many eggs and then leave them for until taken by dissatisfied customers. The coffee and orange juice is VERY bad. Not worth £23. Poor pillows.
The FOH staff are always EXCEPTIONALLY nice and helpful.
Stayed in March 2024
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Reviewed: 13 March 2024
Cairns
United Kingdom1 review8.0Very good- • Leisure trip
- • Solo traveller
- • Small Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Faulty kettle in bedroom. Burnt my hand as the handle became too hot to hold following boiling point reached. Reported fault on leaving hotel as was only here for 2 nights. Didn't use it second day. Long black hair found entangled in fabric of flannel when unfolding for use in bathroom. Not one of mine! Difficulty in clearing toilet from inadequate flushing mechanism.
Friendly, helpful staff. Very comfy bed and pillows. Nice quiet bedroom location as I am a very light sleeper. Beautiful architecture of building. Great location for the places I needed to be.
Stayed in March 2024
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Reviewed: 13 March 2024
Yuk
Hong Kong11 reviews2 helpful votes8.0“Traditional hotel style, friendly staff, great location”- • Leisure trip
- • People with friends
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Great location, quiet
Stayed in March 2024
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Reviewed: 12 March 2024
Vera
Canada1 review9.0“Amazing central location for comfortable stay in London.”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 6 nights
- • Submitted via mobile
The rooms were very small, not much space for luggage if staying more than a few days.
Amazing location, located short walk to 2 different tube stations. Loved the free filtered water refill station on each floor, large bath towels, great wifi. The hotel bar and restaurant were great! Easy check and check out. Bed was comfortable. Would definitely return!
Stayed in March 2024
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Reviewed: 12 March 2024
Tareq
Bahrain14 reviews1 helpful vote8.0“Good in general”- • Solo traveller
- • Small Queen Room
- • Stayed 2 nights
- • Submitted via mobile
The room look very old and Having too much Humidity in walls every where in room
Location and staff Was quick stay arrived late night and and checked out early the third day Didn’t get the time to experience all facilities
Stayed in March 2024
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Reviewed: 11 March 2024
Alan
United Kingdom19 reviews7.0“Enjoyable stay at a central location with exceptional, caring staff.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
The room was the furthest from the reception area and as an amputee a long walk. No advice leaflets on Restaurant food and beverages in the room. Wardrobe was confined and small.
Excellent, friendly staff who were caring and courteous. Good breakfast. Excellent location They arranged a room with a bath as requested. Rooms checked daily and clean.
Stayed in March 2024
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Reviewed: 11 March 2024
Wheeler
United Kingdom2 reviews8.0Very good- • Business trip
- • Solo traveller
- • Standard Queen Room
- • Stayed 2 nights
Last time I Stayed here the breakfast did not, in my opinion, warrant a charge of £25.
The room was tidy and clean. The reception staff were friendly and helpful. The location was perfect for the training course that I was on and plenty to do at the end of the day. Also convenient for the train station.
Stayed in March 2024
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Reviewed: 10 March 2024
Arn
Belgium39 reviews9.0Superb- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 2 nights
Employees: Mr. Nalin at the reception was amazing as he offered a top service.
Stayed in March 2024
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Reviewed: 8 March 2024
Camelia
United States21 reviews2 helpful votes9.0“Perfect location!”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 4 nights
- • Submitted via mobile
There wasn't much we didn't like. Furniture is a little outdated but place is very clean, housekeeping was on top of it!
Perfect location for sure. Don't think you can get better than this, very nice and helpful staff, very quiet, restaurants, shops, all landmarks close by/ walking distance. No coffee maker in the room but there is a lounge area for guests where you can get coffee, tea and space to relax (or work)24h. Fast internet as well.
Stayed in March 2024
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Reviewed: 8 March 2024
Chloe
Cyprus18 reviews8.0“In the heart of London”- • Business trip
- • Couple
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Bed & pillows are not comfortable
Excellent location, polite and helpful staff
Stayed in February 2024
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Reviewed: 6 March 2024
Kallol
United States1 review7.0“The experience was good”- • Leisure trip
- • Group
- • Standard King Room
- • Stayed 1 night
Restaurant food options should be more Double beds were not available Had to get a second room for my teenage daughter Price -High Should have received some help from and to the airport or railway station
Liked..Staff is good and accommodating. Location- excellent Room-satisfactory Breakfast-okay Loved the cozy conference room where we gathered before we went out in the morning and after coming back spend some quality time
Stayed in December 2023
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Reviewed: 5 March 2024
Robert
United Kingdom21 reviews9.0“Very good”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Should have read that you have to ask to have your room cleaned, my fault.
Location was fantastic, the staff were great.
Stayed in March 2024
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Reviewed: 4 March 2024
Damon
United Kingdom2 reviews9.0“Brilliant stay at this hotel, super location and quality hotel”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
location, room and breakfast was fantastic
Stayed in March 2024
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Reviewed: 3 March 2024
Katherine
Ireland1 review8.0Very good- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Air conditioning noisy.
Staff were so welcoming. Super comfortable bed. Complimentary tea, coffee, hot chocolate.
Stayed in March 2024
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Reviewed: 3 March 2024
Samantha
United Kingdom2 reviews9.0“Fantastic.”- • Leisure trip
- • Family with young children
- • Mobility Accessible Standard Room
- • Stayed 1 night
- • Submitted via mobile
The location and the comfort of the bed were fantastic. The staff were very accommodating and helpful.
Stayed in March 2024
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Reviewed: 3 March 2024
Andriana
United Kingdom6 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The room was not serviced daily and breakfast not included in a 600 pound price range😳
The staff and hotel were nice
Stayed in February 2024
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Reviewed: 2 March 2024
Chantal
United Kingdom19 reviews4 helpful votes9.0“Incredible location. Beautiful hotel”- • Leisure trip
- • People with friends
- • Small Queen Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Incredible location. Beautiful hotel
Stayed in March 2024
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Reviewed: 2 March 2024
Jillian
United Kingdom57 reviews2 helpful votes9.0“Excellent value for money for central London. . Would definitely use again and recommend it to others.”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Shower over the bath with curtain
The fact we were so central. Very friendly, considerate and helpful staff. We were able to check in as soon as we arrived, way before check-in time.
Stayed in February 2024
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Reviewed: 28 February 2024
Mélanie
Belgium2 reviews8.0“Easy access”- • Leisure trip
- • Solo traveller
- • Twin Room
- • Stayed 6 nights
- • Submitted via mobile
A find the price a bit expensive
The bed was comfortable, there is a shared living room to work or just relax and grab a coffee. The hotel is located in the center of London so easy to travel in the city.
Stayed in February 2024
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Reviewed: 27 February 2024
Lou
United Kingdom1 review8.0Very good- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 1 night
- • Submitted via mobile
Fresh tea and coffee with breakfast rather than metal flasks
Location perfect for theatres. Good cocktails.
Stayed in January 2024
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Reviewed: 26 February 2024
Laura
United States1 review9.0“Would stay there again for sure”- • Leisure trip
- • People with friends
- • Small Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Great staff, great location, comfortable bed, nice and quiet room
Stayed in February 2024
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Reviewed: 25 February 2024
Leanne
United Kingdom12 reviews1 helpful vote9.0“Nalin and Salam really made our stay, great customer service made us feel very special”- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Bathroom felt old and tired, needed updating.
All the staff were amazing, great location, loved the members lounge and water dispensers on all the floors
Stayed in February 2024
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Reviewed: 24 February 2024
Rebecca
United Kingdom10 reviews8.0“Convenient and reasonably priced”- • Leisure trip
- • Couple
- • Small Queen Room
- • Stayed 1 night
- • Submitted via mobile
Noise carried too easily to the room from next room/ outside. Bed was far too soft, like a water bed almost!
Good location central London, good facilities and clean
Stayed in February 2024
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