The room could have been brighter, the lights were very dim.

Stayed in February 2024

There was a convention on which would have been good to know at the time of booking as made the hotel quite noisy and busy. The car park, while cheap and handy, was one of the dirtiest car parks I've ever experienced. The lift was out of the order and the stair wells were full of rubbish and pools of urine - had to hold my breath from the sixth floor the smell was so bad. Not a great first impression of the hotel!

Location is great, room comfortable and had everything you could need. Staff all very helpful.

Stayed in March 2024

It was so warm and our air con didn’t seem to be doing much!

Great location, good decor and furnishings, clean

Stayed in March 2024

Possibly a little tired. Rooms could do with more sound proofing.

Good central location. Excellent choice at breakfast

Stayed in March 2024

Not much room for hanging clothes, the only hanging space was right over the tea/coffee making facilities. The toilet was positioned far too close to wall.

The location was excellent for our needs. The bed was gigantic. Very nice bar area. Massive bed & very comfortable.

Stayed in March 2024

Bathroom in need of updating.

Location Parking Staff friendliness Reception area

Stayed in March 2024

Price

Great location

Stayed in February 2024

There could have been two armchairs instead of one in a 'double' room. TV was in an odd place - we had to move the one heavy armchair to sit in it to watch. Also there were no in-room instructions on how to operate the heating/air conditioner. Operating the car park entrance etc was not obvious - the signs were not good and I thought the car parking fees were high.

The room was large and comfortable and well equipped. The bed was comfortable. Breakfast was good. Shower was good and shower gel and shampoo provided as were house coats and slippers.

Stayed in March 2024

Weird decor. Very cold. Weird bar and restaurant - odd food combos for our corporate lunches. Expensive breakfast. Disabled ramp in the middle of the stairs, not very safe for people who have to climb over it.

Good location. Decent size room.

Stayed in March 2024

Bathroom could do with renovating a little bit. Room was nice but bathroom seemed a bit unloved.

The decor in the reception and eating area was nice. The breakfast choice was good. The hotel was in walking distance of the town and places which we wanted to explore. Car park was secure.

Stayed in March 2024

Very disappointed the pool and gym had been closed and the website shows them as being open

Stayed in February 2024

I have no faults except the initially rooms issues

The staff were extremely helpful and inderstanding with our issues. We asked to move rooms twice intinially as there were problems with both rooms. We were given an unexpected upgrade which turned out yo be perfect.

Stayed in March 2024

It's become faceless & bland unlike when I have stayed there in the 'old days'. There is no longer an advantage to staying there compared to other hotels in the area as it offers nothing special anymore. The bar closed at 10.30. Really?! The young guy who checked my friend & I was trying to deal with a difficult customer & persuade me to join ACCOR (turned out I was already a member), but I still think it was a bit unfair that he gave me the smaller room, when I made the booking! They were both 'Classic rooms' & both could have been in a Premier Inn. (See above). We chose not have breakfast, but went to the French Pancake House down the street, which was both quirky & original (things so lacking at the Grand) with excellent food & coffee.

The facade of the old hotel. The location, very close to the Beacon Concert Hall where we were attending a show. Room was comfortable enough & clean.

Stayed in February 2024

Room was average. No heating or towel rail in bathroom. Not enough staff in reception.

Location

Stayed in March 2024

Terrible view from window. Room was a bit cold

Good location.

Stayed in February 2024

A single sheet on a sprung mattress is just not comfortable. Most hotel beds have a topper, or at least a mattress protector.

I love the quirky decor.

Stayed in March 2024

Arrived at first breakfast at around 9am to find half the buffet items were not present - had to wait for refills and many items from the buffet not hot and dried up. Hotels should remember breakfast is a meal like any other and customers pay good money. I’m sure evening meals wouldn’t be presented in this way!

Location for the Old City and shopping quarter excellent. Really friendly staff.

Stayed in March 2024

Bed was a little hard. Car park very tight.

Perfect location to access hippodrome theatre . Bar staff was lovely and helpful. Didn't take their names but two girls at the bar were lovely and very helpful to our family on our stay. Bar area cosy. Good check in.

Stayed in March 2024

Room 157 could have been a bit bigger- not much space to get round the foot of the bed. Also the cooked breakfast items were a bit ropey!

Good looking and spacious

Stayed in February 2024

Getting to the hotel with post code and sat nav took 45+ minutes in Bristol. Loads of bus lanes, one way streets. Rang hotel from car and 30 minutes later still in the telephone loop system, telling me they were busy , we arrived having asked a taxi driver! Receptionist very apologetic, but 30 minutes on hold is unacceptable.

Lounge upgrade room were very comfortable

Stayed in February 2024

The beds and duvets were very poor - close to no heat in the duvets and the beds were quite hard and uncomfortable. The room was very cramped and extremely drafty. It had a storage heater plugged in as a last resort to try and prevent the cold from the badly insulated windows.

Great location and very nice and quiet despite the central location. Breakfast was very good although the staff seemed to have a hard time keeping up with the pace and some foods were unavailable. Bathroom was clean and the shower was excellent.

Stayed in February 2024

Accessable room in very poor condition

Location & car park

Stayed in January 2024

Unfortunately on this occasion the staff weren't very friendly. The staff did their job promptly. But there was no customer service involved which I think is a shame at such a lovely hotel. Also, the shower plug was a little bit difficult to navigate. As a Disabled person and I couldn't reach any of the hand rails or hooks In the bathroom. I am on the small side. I admit , but i'm not the only one in the world. If I hadn't have had such a good deal through booking.com I don't think I would have been happy staying this time. But it hasn't completely put me off.

I have used this hotel a couple of times now. And I do very much like it as I am disabled and the location is very good. It is always comfortable and very clean. And I like the fact I can have a quiet drink before bedtime.

Stayed in February 2024

Room was chilly, aircon didn't seem to throw out any heat, very dim room, no lights around mirrors for make up, towel rail in bathroom too high (for me), no extraction in bathroom, no heating in bathroom, bed was ok but not as good as Premier Inn/Travelodge

Location, price paid were good

Stayed in February 2024

Bath was extremely dirty Very thin walls so you could hear next door rooms very loudly

Location and parking

Stayed in February 2024