Nothing

Clean and comfortable

Stayed in April 2024

Issues re checking in with regards to encouraging guests to self check in however not linking up with main system. Staff member knocked on room door 20-45 to ask my name & if I had checked into room. Confirmed this then received a phone call to my room to check if I had paid? Had to wait for a staff member in morning to manually check out & confirm payment.

Recently refurbished clean bright & comfortable. Excellent location to shopping centre.

Stayed in May 2024

Room was very warm

Nice room, great location

Stayed in May 2024

room and curry house, BAR

Stayed in April 2024

Staff were very pleasant.

Stayed in April 2024

There was an issue with the booking system of the hotel. We have booked a standard double but the system booked us in a single room. The hotel staff was amazing as they did upgrade us for the first night and the second night they did find a solution by putting us in two separate singles which was not the most convenient but they did their best which is much appreciated. That was the only issue. In regards to the rooms they could do with and upgrade in furniture as they were a bot old fashioned but not an issue.

The building was stunning, locationwise the hotel was very central and everything was in walking distance. The staff was brilliant and very helpful.

Stayed in April 2024

Excellent staff, helped me with all my needs. Superb breakfast and customer care. Room was clean and tidy, and with sufficient space. Situated in the Centre and well served by all services(including taxi,buses, shops,restaurants and pubs) with an advanced booking of two weeks, i didnt pay much.(Nice & cheap). Definitely a good place to stay

Stayed in April 2024

The room was large and recently refurbished. The staff were all very helpful. The location is excellent.

Stayed in April 2024

Room was cold

There was a bar.

Stayed in March 2024

Parking is an issue

Stayed in March 2024

Nothing comes to mind

Breakfast to order was great, but very small plates!

Stayed in March 2024

Staff working Saturday were a joke. Very unprofessional, dressed like chavs and were a little to be desired. Bedroom window wouldn't close as the screws used to fix it closed weren't secured properly which meant the suite was freezing until we dealt with it. Tv didnt work as didn't the hair dryers. Also, useless staff on Saturday who allegedly booked us in as the check in software didn't work, didn't book us in properly so we weren't actually checked in. Moving forward, staff has to be well dressed, on it and ooze professionalism.

Beautiful building thats been brought back to life and facilities were great.

Stayed in March 2024

Lift wasn't working so had to take luggage up 4 flights of stairs. Third floor still being renovated and screened off. Problem with no hot water although offered free breakfast to compensate. Can be difficult to get in through hotel doors as locked and when receptionist is not working its up to the staff at the bar to come round. Inside buzzer doesn't work at the bar and if it's busy it's quicker to walk round and go through bar. Not great if your checking in with luggage as the steps are quite steep.

Rooms are much cleaner and have been refurbished. Staff are all very friendly and happy to help with any issues or queries. Breakfast is 100% improved to when I last stayed (3 years ago).

Stayed in February 2024

Only thing in room there was no glass ,id booked single room my freind had booked twin room and both rooms had no glasses ...

The breakfast was really good you actually got served at table for cooked ,coffee or tea

Stayed in March 2024

Nothing

Staff were superb, very helpful and freindly.

Stayed in February 2024

Only recently re-opened, the hotel is undergoing ongoing refurbishment- which meant tradesmen were working in and outside the building….including rolls of new carpet on the stairs, deliveries and various rooms/ floors out of action. Also, there is no working lift at the moment, which could be tricky for a lot of guests climbing multiple flights of stairs with luggage. The rooms are fine and roomy, but some have older fittings (taps/ locks), and the shower water pressure was poor….and not exactly hot. My friend’s room was the same. Parking could be an issue in the future, as there seems to be only a few spaces considering the size of the place - I didn’t move my car deliberately so. We also had issues getting back in the hotel (both nights)- which culminated in me having to phone reception several times as there was no-one around. It’s good to know the place is secure, but I was worried we wouldn’t get back in at one point. I almost didn’t write this, as I know it’s a tricky balancing act, but feel these are issues that future guests need to consider. There were other minor niggles I’m not going to list. However, it wasn’t exactly cheap, and the hotel certainly isn’t the finished product at the moment as seems to be advertised. I wish the hotel every good fortune, and hope for future success for Hartlepool - it’s a great place.

It’s great to see this place up and running again - it’s a stunning building and the original features really stand out. The room was clean and comfortable, and staff were friendly, helpful and dealt with a room issue promptly and professionally. This place is potentially a great place to stay. The location is perfect for the centre of Hartlepool, parking is free, and I really enjoyed my stay in this part of the world.

Stayed in February 2024

The large bathroom had ceramic tiled floor and no radiator heating working. The water in taps was warm and not hot. The water from the shower was also warm, but only ran for a very short time, not sufficient to have a shower. The radiators in bedroom did not heat the room enough to be comfortable. This stay was in January when you would expect to have heating and hot water.

The building had been refurbished, the bedroom was clean, and comfortable bed and good quality bed linen

Stayed in January 2024

Heating on, room very hot

Fantastic staff, very helpful and knowledgeable

Stayed in May 2024

TV channels buffers 314 room

Didn't have breakfast location fine slept great TV reception was poor in 314 room bbc1 bbc2 buffers but other than that spot on

Stayed in April 2024

No hot water in shower heating stuck on high temperature made it impossoble.to sleep went to raise issue with staff who just shrugged shoulders came across with a very unoroffesional attitude

Stayed in May 2024

Showers not working. No hot water.

Good bed

Stayed in April 2024

The bed size is too small, the spring mattress tips you out of bed if turning over, the bed is only suitable for one person. One of us had to sleep on the floor. The water pressure for the shower is not enough. The wash basin taps need new filters to direct water to the right direction. Room 201

Check in fine

Stayed in April 2024

Perfect location for me. Also my tv wasn’t working so they upgraded me to a much bigger room at no extra cost.

Stayed in April 2024

Nothing - wish we’d been able to stay longer to enjoy the bar area and restaurant

The receptionist when we arrived was so lovely friendly and a credit to the hotel We were going to my best friends funeral the following day which was emotional she was so lovely upgraded our room to a gorgeous room and bathroom

Stayed in April 2024