Swainson Street, Hartlepool, TS24 8AA, United Kingdom
#6 of 7 hotels in Hartlepool
Guests' ChoiceBased on 63 hotel reviews
7.3Cleanliness
8.0
Comfort
8.2
Location
8.5
Facilities
7.5
Staff
8.5
Value for money
8.0
Free WiFi
7.9
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Showing 1 – 25
Reviewed: 23 May 2024
Dan
United KingdomIt’s dated, has broken windows, when it rained heavily there were buckets everywhere. I asked for my room to be made up one day and all they did was change the toilet roll. Didn’t hoover, change the bed or the towels. Radiator in room was on, when asked if they could be turned off got told the heating was off it’s the hot water pipes that are heating it….y too was on the 3rd floor and it had been a very warm weekend. Came back from my tiling course needing a shower one evening and there was no hot water. Apparently the boiler had been turned off in order to cool the hotel down!!!
Location for where I needed to be was good
Stayed in May 2024
Reviewed: 21 May 2024
Andy
United KingdomClean and tidy
Stayed in April 2024
Reviewed: 20 May 2024
Lauren
United KingdomRoom was roasting, had the window open but didn't do much and had a nightclub nearby blaring music until 4am and lots of shouting and fighting outside. Had bother at check in as it said we'd paid but booking.com hadn't released payment so had to sit for ages on the phone to booking.com until we were allowed to check in.
Room was comfy and quite big, good options on TV including Netflix and Disney+, great location for where we were going. Had a meal in the Mumbai restaurant which was lovely
Stayed in May 2024
Reviewed: 20 May 2024
Alan
United KingdomKettle didn't work
Free parking, bed and pillows were comfy
Stayed in May 2024
Reviewed: 20 May 2024
David
United KingdomIt was good, nothing to complain about
Ideally situated for work
Stayed in May 2024
Reviewed: 8 May 2024
Andy
United KingdomNothing
Clean and comfortable
Stayed in April 2024
Reviewed: 6 May 2024
Susan
United KingdomIssues re checking in with regards to encouraging guests to self check in however not linking up with main system. Staff member knocked on room door 20-45 to ask my name & if I had checked into room. Confirmed this then received a phone call to my room to check if I had paid? Had to wait for a staff member in morning to manually check out & confirm payment.
Recently refurbished clean bright & comfortable. Excellent location to shopping centre.
Stayed in May 2024
Reviewed: 4 May 2024
Giorgi
United KingdomRoom was very warm
Nice room, great location
Stayed in May 2024
Reviewed: 2 May 2024
Phillip
United Kingdomroom and curry house, BAR
Stayed in April 2024
Reviewed: 29 April 2024
Charles
United KingdomStaff were very pleasant.
Stayed in April 2024
Reviewed: 29 April 2024
Alexandros
United KingdomThere was an issue with the booking system of the hotel. We have booked a standard double but the system booked us in a single room. The hotel staff was amazing as they did upgrade us for the first night and the second night they did find a solution by putting us in two separate singles which was not the most convenient but they did their best which is much appreciated. That was the only issue. In regards to the rooms they could do with and upgrade in furniture as they were a bot old fashioned but not an issue.
The building was stunning, locationwise the hotel was very central and everything was in walking distance. The staff was brilliant and very helpful.
Stayed in April 2024
Reviewed: 20 April 2024
Edward
ItalyExcellent staff, helped me with all my needs. Superb breakfast and customer care. Room was clean and tidy, and with sufficient space. Situated in the Centre and well served by all services(including taxi,buses, shops,restaurants and pubs) with an advanced booking of two weeks, i didnt pay much.(Nice & cheap). Definitely a good place to stay
Stayed in April 2024
Reviewed: 13 April 2024
David
United KingdomThe room was large and recently refurbished. The staff were all very helpful. The location is excellent.
Stayed in April 2024
Reviewed: 23 March 2024
James
United KingdomRoom was cold
There was a bar.
Stayed in March 2024
Reviewed: 21 March 2024
Paul
United KingdomParking is an issue
Stayed in March 2024
Reviewed: 19 March 2024
Ian
United KingdomNothing comes to mind
Breakfast to order was great, but very small plates!
Stayed in March 2024
Reviewed: 14 March 2024
Garrard
United KingdomStaff working Saturday were a joke. Very unprofessional, dressed like chavs and were a little to be desired. Bedroom window wouldn't close as the screws used to fix it closed weren't secured properly which meant the suite was freezing until we dealt with it. Tv didnt work as didn't the hair dryers. Also, useless staff on Saturday who allegedly booked us in as the check in software didn't work, didn't book us in properly so we weren't actually checked in. Moving forward, staff has to be well dressed, on it and ooze professionalism.
Beautiful building thats been brought back to life and facilities were great.
Stayed in March 2024
Reviewed: 14 March 2024
Naomi
United KingdomLift wasn't working so had to take luggage up 4 flights of stairs. Third floor still being renovated and screened off. Problem with no hot water although offered free breakfast to compensate. Can be difficult to get in through hotel doors as locked and when receptionist is not working its up to the staff at the bar to come round. Inside buzzer doesn't work at the bar and if it's busy it's quicker to walk round and go through bar. Not great if your checking in with luggage as the steps are quite steep.
Rooms are much cleaner and have been refurbished. Staff are all very friendly and happy to help with any issues or queries. Breakfast is 100% improved to when I last stayed (3 years ago).
Stayed in February 2024
Reviewed: 7 March 2024
Crossley
United KingdomOnly thing in room there was no glass ,id booked single room my freind had booked twin room and both rooms had no glasses ...
The breakfast was really good you actually got served at table for cooked ,coffee or tea
Stayed in March 2024
Reviewed: 22 February 2024
Patrick
United KingdomNothing
Staff were superb, very helpful and freindly.
Stayed in February 2024
Reviewed: 16 February 2024
Peter
United KingdomOnly recently re-opened, the hotel is undergoing ongoing refurbishment- which meant tradesmen were working in and outside the building….including rolls of new carpet on the stairs, deliveries and various rooms/ floors out of action. Also, there is no working lift at the moment, which could be tricky for a lot of guests climbing multiple flights of stairs with luggage. The rooms are fine and roomy, but some have older fittings (taps/ locks), and the shower water pressure was poor….and not exactly hot. My friend’s room was the same. Parking could be an issue in the future, as there seems to be only a few spaces considering the size of the place - I didn’t move my car deliberately so. We also had issues getting back in the hotel (both nights)- which culminated in me having to phone reception several times as there was no-one around. It’s good to know the place is secure, but I was worried we wouldn’t get back in at one point. I almost didn’t write this, as I know it’s a tricky balancing act, but feel these are issues that future guests need to consider. There were other minor niggles I’m not going to list. However, it wasn’t exactly cheap, and the hotel certainly isn’t the finished product at the moment as seems to be advertised. I wish the hotel every good fortune, and hope for future success for Hartlepool - it’s a great place.
It’s great to see this place up and running again - it’s a stunning building and the original features really stand out. The room was clean and comfortable, and staff were friendly, helpful and dealt with a room issue promptly and professionally. This place is potentially a great place to stay. The location is perfect for the centre of Hartlepool, parking is free, and I really enjoyed my stay in this part of the world.
Stayed in February 2024
Reviewed: 28 January 2024
Linda
United KingdomThe large bathroom had ceramic tiled floor and no radiator heating working. The water in taps was warm and not hot. The water from the shower was also warm, but only ran for a very short time, not sufficient to have a shower. The radiators in bedroom did not heat the room enough to be comfortable. This stay was in January when you would expect to have heating and hot water.
The building had been refurbished, the bedroom was clean, and comfortable bed and good quality bed linen
Stayed in January 2024
Reviewed: 20 May 2024
Sharon
United KingdomCouldn't fault anything
Rooms where very clean and spacious, great selection of breakfasts and food was hot
Stayed in May 2024
Reviewed: 13 May 2024
Richard
United KingdomRooms were warm but it was 25 degrees so can’t be helped.
Newly refurbed to a great standard, staff were amazing!
Stayed in May 2024
Showing 1 – 25
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