Chandler's Cross, Chandler's Cross, WD3 4TG, United Kingdom
#1 of 1 hotels in Chandler's Cross
Guests' ChoiceBased on 198 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
7.4
Free WiFi
8.1
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End of dialog contentReviewed: 30 May 2024
Helen
United KingdomThe price...but then again, you get what you pay for!
The food is incredible! The service is wonderful. The facilities are beautiful!
Stayed in May 2024
Reviewed: 12 May 2024
Carly
United KingdomBuffett price was a little hefty, but I knew this when booking.
So much to love here! Surroundings/Location was amazing. Room (deluxe king) was so lovely, comfortable and really clean! Check in and out was really easy, quick and efficient. Spa facilities were OK, nothing necessarily to shout about, but they were nice. Food was amazing! We dined in the Glasshouse where they have their buffet. Not an ordinary buffet, it's around £80, but the choice is incredible, the quality was 10/10, flavours etc, just amazing. Staff were super attentive. Definitely didn't get £80's worth, but only because I was so full. But it was nice to be able to eat one plate of curry, then pasta then a roast! Great selection. Breakfast was also a buffet and with a great selection once again. Unlike a lot of buffets, it was actually very clean and replenished constantly. We booked as it was our 10 year anniversary, the hotel had some anniversary chocolates waiting in our room which was a lovely touch! Overall, amazing stay, just looking at the diary to try and book 2 nights this time!
Stayed in May 2024
Reviewed: 7 May 2024
Simrun
United KingdomWe had a few dead ladybugs in the room. Pool water and jacuzzi water was cold. Spa needs a revamp and better facilities, lights were missing. Drinks and food costly. Service charge added to everything.
Lovely hotel with good amenities, lots to do for all - activities such as archery, balloon making, board games, bars and resultants. Not to mention golf. Nice touches such as chamomile tea during turn down service
Stayed in May 2024
Reviewed: 17 April 2024
Anthony
United KingdomN/A
Very comfortable, friendly and efficient. The Buffet is superb - probably the best we have had. There were a lot of attractions and bars and we felt that they were reasonably priced.
Stayed in April 2024
Reviewed: 15 April 2024
Niki
United KingdomVery large overall so long walk between areas
Great outdoor space, good restaurants, large spacious room
Stayed in April 2024
Reviewed: 8 April 2024
Dan
United KingdomThe Stables restaurant on Saturday was very busy, resulting in very slow service for us unfortunately. It was also extremely busy at breakfast on Sunday but the staff accommodated us as much as they could. Not so much an issue but I would recommend for the hotel to install towel rails in the bathrooms - there was nowhere to hang our towels once used.
The room was larger than expected with a nice view of the sculpted gardens and great water pressure in the shower. Breakfast was excellent, with a huge range of options from continental to full English. The pool and SPA area were wonderful, I enjoyed swimming multiple laps in there before our delicious Indian dinner at Madhus. There was a harp player in the lounge on Saturday and in the lobby on Sunday creating a truly magical atmosphere. There was also a man with birds of prey on Sunday - it was great that the hotel organises so many activities.
Stayed in April 2024
Reviewed: 7 April 2024
Stevie-jayne
United KingdomWasn’t anything I didn’t like or enjoy here it was fab.
Absolutely everything. Driving up the path to the hotel is just stunning, the grounds are so beautiful. The staff are just absolutely wonderful and friendly. The facilities were incredible and we really enjoyed the spa. Every little walk leads to somewhere so beautiful. The food was amazing and the buffet style dinner at the glasshouse was just insane. The room was comfortable and spacious. I loved the activities that went on at the hotel also. It was my boyfriends birthday and they upgraded us for free which was just so lovely and made the experience even better for us. Thank you to all the staff, all so wonderful :)
Stayed in April 2024
Reviewed: 5 April 2024
Courtnee
New ZealandThe shower wasn't the easiest to use
Staff were helpful; rooms were large, clean and quiet; the spa facilities were really good. We also loved the restaurants on the grounds, we tried all except the Indian fine dining - the dinner buffet being a highlight.
Stayed in March 2024
Reviewed: 30 March 2024
Roberto
United KingdomWalking to stables restaurant was a bit dark so lighting in paths could be improved
Room ,grounds, ambience, breakfast
Stayed in March 2024
Reviewed: 14 March 2024
Nusrat
United KingdomExcellent facilities, good parking. Buffet menu was better than expected. Service was excellent.
Stayed in March 2024
Reviewed: 13 March 2024
Joanna
United KingdomNothing it was perfect
The service is AMAZING nothing to too much trouble. Kiri who checked me in was so professional and was able to answer any questions I had. Breakfast in our room was amazing. Had a lovely relaxing break. Will definitely be returning
Stayed in March 2024
Reviewed: 12 March 2024
Emma
United KingdomWe were put in a room so far away, I know they wanted us to have a quiet room but could have told us how far it was!
Really enjoyed the food, staff were all extremely helpful and decor of the hotel reception and rooms all lovely!
Stayed in March 2024
Reviewed: 4 March 2024
Antony
United KingdomIt’s a shame that only the barn restaurant was open
Facilities are top notch and breakfast was amazing.
Stayed in March 2024
Reviewed: 15 February 2024
Jaymie
United KingdomAll was great
The staff are amazing
Stayed in February 2024
Reviewed: 8 February 2024
Christine
United KingdomIt was busy but perhaps that's a good thing.
I would highly recommend the lounge for afternoon tea or a light meal - beautiful surroundings and lovely music from a local harpest. The staff were outstanding in particular the Japanese lady who served us. The international buffet was delicious and had a very wide selection to suit everyone's preferences - even non-gluten food!
Stayed in February 2024
Reviewed: 6 February 2024
Bianca
United KingdomBeautiful grounds and wonderful service the spa was fantastic
Stayed in February 2024
Reviewed: 28 January 2024
Kayleigh
United KingdomNothing. Everything was great
Very welcoming & clean felt like home from home
Stayed in January 2024
Reviewed: 25 January 2024
Tara
United Kingdombedroom and corridors could do with being refurbished
hotel main areas are lovely. spa and swimming pool lovely, great food in the buffet and good service all round
Stayed in December 2023
Reviewed: 21 January 2024
Sian
United KingdomNothing
Everything! An amazing experience. Staff were fantastic and everything was exceptional.
Stayed in January 2024
Reviewed: 19 January 2024
Emily
United KingdomNothing!
I love this hotel! The staff are amazing, food is delicious and the rooms are extremely comfortable!!!
Stayed in January 2024
Reviewed: 15 January 2024
Carol
United KingdomThe price
Room upgraded lovely surprise. Sunday Lunch and breakfast all excellent
Stayed in January 2024
Reviewed: 13 January 2024
Susan
United KingdomNothing
Everything! Great welcome, beautiful rooms and public areas. Food and service excellent. Pool jacuzzi steam room. Was for a special birthday and we had upgrade room, card and chocolates. Also decorated dessert after a fabulous meal in Madhu’s
Stayed in January 2024
Reviewed: 8 January 2024
Chris
United KingdomCan’t fault it…
The Grove provided an all round excellent experience with every element Room, Facilities, Grounds, Dining, Staff, thank you!
Stayed in January 2024
Reviewed: 7 January 2024
Priya
United KingdomLunch and dinner at the glasshouse is the only thing that lets down this stay, especially the price we paid. Luckily there are other restaurants available.
My stay was excellent as always and the breakfast had great variety
Stayed in January 2024
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