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Reviews of The Grove 5 stars

Chandler's Cross, Chandler's Cross, WD3 4TG, United Kingdom

#1 of 1 hotels in Chandler's Cross

Guests' Choice

Review score

Based on 197 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    7.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 12 May 2024

    9.0
    Amazing!
    • Leisure trip
    • Couple
    • Deluxe King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Buffett price was a little hefty, but I knew this when booking.

    So much to love here! Surroundings/Location was amazing. Room (deluxe king) was so lovely, comfortable and really clean! Check in and out was really easy, quick and efficient. Spa facilities were OK, nothing necessarily to shout about, but they were nice. Food was amazing! We dined in the Glasshouse where they have their buffet. Not an ordinary buffet, it's around £80, but the choice is incredible, the quality was 10/10, flavours etc, just amazing. Staff were super attentive. Definitely didn't get £80's worth, but only because I was so full. But it was nice to be able to eat one plate of curry, then pasta then a roast! Great selection. Breakfast was also a buffet and with a great selection once again. Unlike a lot of buffets, it was actually very clean and replenished constantly. We booked as it was our 10 year anniversary, the hotel had some anniversary chocolates waiting in our room which was a lovely touch! Overall, amazing stay, just looking at the diary to try and book 2 nights this time!

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Great
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    We had a few dead ladybugs in the room. Pool water and jacuzzi water was cold. Spa needs a revamp and better facilities, lights were missing. Drinks and food costly. Service charge added to everything.

    Lovely hotel with good amenities, lots to do for all - activities such as archery, balloon making, board games, bars and resultants. Not to mention golf. Nice touches such as chamomile tea during turn down service

    Stayed in May 2024

  • Reviewed: 17 April 2024

    10
    Relaxing retreat with superb service and facilities.
    • Leisure trip
    • Family with young children
    • Classic King West Wing
    • Stayed 2 nights

    N/A

    Very comfortable, friendly and efficient. The Buffet is superb - probably the best we have had. There were a lot of attractions and bars and we felt that they were reasonably priced.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Overall a great place to stay for a special treat
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Very large overall so long walk between areas

    Great outdoor space, good restaurants, large spacious room

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Beautiful hotel, sculpted gardens, stylish interiors and fantastic food!
    • Leisure trip
    • Couple
    • Deluxe King West Wing
    • Stayed 1 night

    The Stables restaurant on Saturday was very busy, resulting in very slow service for us unfortunately. It was also extremely busy at breakfast on Sunday but the staff accommodated us as much as they could. Not so much an issue but I would recommend for the hotel to install towel rails in the bathrooms - there was nowhere to hang our towels once used.

    The room was larger than expected with a nice view of the sculpted gardens and great water pressure in the shower. Breakfast was excellent, with a huge range of options from continental to full English. The pool and SPA area were wonderful, I enjoyed swimming multiple laps in there before our delicious Indian dinner at Madhus. There was a harp player in the lounge on Saturday and in the lobby on Sunday creating a truly magical atmosphere. There was also a man with birds of prey on Sunday - it was great that the hotel organises so many activities.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    10/10 experience. Would stay again in a heartbeat.
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Wasn’t anything I didn’t like or enjoy here it was fab.

    Absolutely everything. Driving up the path to the hotel is just stunning, the grounds are so beautiful. The staff are just absolutely wonderful and friendly. The facilities were incredible and we really enjoyed the spa. Every little walk leads to somewhere so beautiful. The food was amazing and the buffet style dinner at the glasshouse was just insane. The room was comfortable and spacious. I loved the activities that went on at the hotel also. It was my boyfriends birthday and they upgraded us for free which was just so lovely and made the experience even better for us. Thank you to all the staff, all so wonderful :)

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Great stay for a girls weekend!
    • Leisure trip
    • Group
    • Classic Twin West Wing
    • Stayed 1 night

    The shower wasn't the easiest to use

    Staff were helpful; rooms were large, clean and quiet; the spa facilities were really good. We also loved the restaurants on the grounds, we tried all except the Indian fine dining - the dinner buffet being a highlight.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Walking to stables restaurant was a bit dark so lighting in paths could be improved

    Room ,grounds, ambience, breakfast

    Stayed in March 2024

  • Reviewed: 14 March 2024

    9.0
    Excellent place to stay
    • Leisure trip
    • Family with young children
    • Classic Twin West Wing
    • Stayed 1 night
    • Submitted via mobile

    Excellent facilities, good parking. Buffet menu was better than expected. Service was excellent.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King with a View West Wing
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was perfect

    The service is AMAZING nothing to too much trouble. Kiri who checked me in was so professional and was able to answer any questions I had. Breakfast in our room was amazing. Had a lovely relaxing break. Will definitely be returning

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Lovely hotel and staff, would recommend!
    • Leisure trip
    • Couple
    • Deluxe King West Wing
    • Stayed 1 night
    • Submitted via mobile

    We were put in a room so far away, I know they wanted us to have a quiet room but could have told us how far it was!

    Really enjoyed the food, staff were all extremely helpful and decor of the hotel reception and rooms all lovely!

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Brilliant, will be returning in the summer when everything will be open.
    • Leisure trip
    • Couple
    • Deluxe Twin with a View West Wing
    • Stayed 1 night
    • Submitted via mobile

    It’s a shame that only the barn restaurant was open

    Facilities are top notch and breakfast was amazing.

    Stayed in March 2024

  • Reviewed: 15 February 2024

    10
    We had a brilliant time unfortunately I had some complications with my pregnancy which means we had to leave! The staff
    • Leisure trip
    • Couple
    • Superior King West Wing
    • Stayed 1 night
    • Submitted via mobile

    All was great

    The staff are amazing

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    A great getaway with excellent food and service.
    • Leisure trip
    • Family with young children
    • Classic Twin West Wing
    • Stayed 1 night

    It was busy but perhaps that's a good thing.

    I would highly recommend the lounge for afternoon tea or a light meal - beautiful surroundings and lovely music from a local harpest. The staff were outstanding in particular the Japanese lady who served us. The international buffet was delicious and had a very wide selection to suit everyone's preferences - even non-gluten food!

    Stayed in February 2024

  • Reviewed: 6 February 2024

    10
    Wonderful cannot wait to return
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful grounds and wonderful service the spa was fantastic

    Stayed in February 2024

  • Reviewed: 28 January 2024

    10
    Amazing experience will definitely go again
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Everything was great

    Very welcoming & clean felt like home from home

    Stayed in January 2024

  • Reviewed: 25 January 2024

    8.0
    a very relaxing break in a lovely hotel, with very good customer service
    • Leisure trip
    • Family with young children
    • Classic Twin West Wing
    • Stayed 2 nights

    bedroom and corridors could do with being refurbished

    hotel main areas are lovely. spa and swimming pool lovely, great food in the buffet and good service all round

    Stayed in December 2023

  • Reviewed: 21 January 2024

    10
    The best place to stay
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything! An amazing experience. Staff were fantastic and everything was exceptional.

    Stayed in January 2024

  • Reviewed: 19 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    I love this hotel! The staff are amazing, food is delicious and the rooms are extremely comfortable!!!

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    Excellent how the other half live
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night

    The price

    Room upgraded lovely surprise. Sunday Lunch and breakfast all excellent

    Stayed in January 2024

  • Reviewed: 13 January 2024

    10
    High quality and great staff
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything! Great welcome, beautiful rooms and public areas. Food and service excellent. Pool jacuzzi steam room. Was for a special birthday and we had upgrade room, card and chocolates. Also decorated dessert after a fabulous meal in Madhu’s

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    Simply wonderful an amazing experience all round thank you
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Can’t fault it…

    The Grove provided an all round excellent experience with every element Room, Facilities, Grounds, Dining, Staff, thank you!

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    Perfect as always
    • Leisure trip
    • Couple
    • Classic King West Wing
    • Stayed 1 night
    • Submitted via mobile

    Lunch and dinner at the glasshouse is the only thing that lets down this stay, especially the price we paid. Luckily there are other restaurants available.

    My stay was excellent as always and the breakfast had great variety

    Stayed in January 2024

  • Reviewed: 6 December 2023

    10
    Good location
    • Leisure trip
    • Couple
    • Deluxe King with a View West Wing
    • Stayed 1 night
    • Submitted via mobile

    Character

    Stayed in December 2023

Showing 1 – 25

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