18 Charlotte Street, Port Ellen, Port Ellen, PA42 7DF, United Kingdom
#2 of 6 hotels in Port Ellen
Guests' ChoiceBased on 324 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.6
Facilities
9.1
Staff
9.4
Value for money
8.0
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Carina
IrelandPity the bar area is a little small but they had entertainment which was very enjoyable
Staff very friendly and helpful. Seatrout as main was amazing. Great location within the town.
Stayed in April 2024
Reviewed: 13 April 2024
Claire
United KingdomN/A
Our room was lovely. Comfortable bed, coffee machine and robes provided. Bathroom was great - huge shower and very powerful and a nice touch to include all the toiletries you might need. The hotel itself is beautifully decorated and breakfast was absolutely fantastic!
Stayed in April 2024
Reviewed: 6 April 2024
Steven
United KingdomNo complaints.
Fantastic hotel.
Stayed in April 2024
Reviewed: 6 April 2024
William
United KingdomThe whisky and the food
Stayed in April 2024
Reviewed: 5 April 2024
Iain
United KingdomWe don't have anything negative to say- hotel/staff were awesome.
Hotel was wonderful, lovely decor - so clean and fresh. Staff are very helpful and lovely.
Stayed in April 2024
Reviewed: 5 April 2024
David
United KingdomThe room and food and service was quick
Stayed in April 2024
Reviewed: 23 March 2024
Irene
United KingdomNothing
The staff were welcoming and helpful. The room was very comfortable and lots of extras to make our stay enjoyable.
Stayed in March 2024
Reviewed: 13 March 2024
Asha
United KingdomThe only criticism was that the window was facing the road and sea and the wind howling kept us awake at night.
Everything was better than a standard hotel, food, service, facilities, room comforts.
Stayed in March 2024
Reviewed: 11 March 2024
Yujou
United KingdomWe love the location, it is easy to park. 5-minute walk to the start of 3 Distilleries Trail. Staff are friendly, the proportion of breakfast is generous with various of options.
Stayed in March 2024
Reviewed: 28 February 2024
Tim
United KingdomOur room was very comfortable. The restaurant is excellent and there is a friendly bar. The staff were very helpful and friendly.
Stayed in February 2024
Reviewed: 3 January 2024
Hema
South AfricaWe felt the rate for the room was a little high for being off season, and the hotel didn't seem to be full at all.
It was very nice that we were upgraded to have breakfast included, it was delicious. The room was lovely, great amenities and very comfortable.
Stayed in December 2023
Reviewed: 15 December 2023
Ella
United KingdomN/A
Breakfast was good!
Stayed in December 2023
Reviewed: 11 December 2023
Alison
United KingdomOur tea and coffee was cold with breakfast. We had to ask for toast and orange juice. It didn’t seem like it was included which I thought was a bit odd for a 4 star hotel.
Very clean and cosy. Beautiful location. Good parking
Stayed in December 2023
Reviewed: 22 October 2023
Simon
United KingdomSuperb breakfast
Stayed in September 2023
Reviewed: 21 October 2023
Petra
SwitzerlandNice hotel in convenient location by the beach
Stayed in October 2023
Reviewed: 5 October 2023
Gail
United KingdomIt was quite expensive.
Very friendly staff and a lovely bedroom.
Stayed in October 2023
Reviewed: 26 September 2023
Ioannis
United StatesRoom was a bit on the small side but worked out great.
The room was great, the staff were friendly and accommodating, and the food at the restaurant (breakfast included) was delicious. I would definitely stay again if visiting Islay again in the future.
Stayed in September 2023
Reviewed: 19 September 2023
Fiona
United KingdomAbsolutely nothing. Everything was perfect. Even down to tiny details like the nice traybakes in the bar! The place was fantastic!
This was an amazing hotel. It was the best location possible for coming off the ferry in Port Ellen for a start. Inside it is clean, so nicely decorated our rooms were all amazing- far nicer than I expected. The bathrooms were fantastic. It was actually underpriced I believe for how nice it was. Breakfast was amazing, we had dinner there on the second night which was exceptional! And that's before I even get to Nigel the manager. He was hospitable, funny, helpful, just fab. I really want to go back and we didn't want to leave.
Stayed in September 2023
Reviewed: 19 September 2023
Akiko
United KingdomNo bathtub
Friendly staff and great location Full range of amenities including tooth brush
Stayed in September 2023
Reviewed: 15 September 2023
Michael
AustraliaThe price of the room for the size appeared expensive. Obviously a tourist trap and at the peak tourist season.
Moira, Ishbelle and the team were outstanding, friendly and very helpful.
Stayed in September 2023
Reviewed: 8 September 2023
Kris
AustraliaPrice of drinks in the bar
Large comfortable room, the hotel were very responsive to my request to extend our stay and very helpful with dinner reservations.
Stayed in September 2023
Reviewed: 7 September 2023
Jason
United KingdomA bit pricey but your getting alot for your money with location etc. Breakfast included in price was top quality.
Hotel was brilliant, the food was especially nice. Staff were very nice, Would 100% return.
Stayed in September 2023
Reviewed: 5 September 2023
Mats
FinlandNo space in the restaurant for evening dinner. It should be booked well on advance.
Great breakfast, all served to your table.The hotel arranged with single beds room, thanks again. Very close to 3 of the Islands distilleries and next to the ferry terminal.
Stayed in September 2023
Reviewed: 4 September 2023
Sheila
United StatesRoom was a bit small for 2 people w/2 suitcases. Bathroom with lower/slanted ceiling was hard for tall husband to get in and out of. Also almost every table in the restaurant was too short for husband to get legs under. Food was good but not great.
Staff was friendly, nice bar for a drink after hiking and great to have a restaurant (BOOK AHEAD as this is a tiny town with 2 real restaurants). Bed was comfortable.
Stayed in August 2023
Pokolbin, Australia
Finikounta, Greece
Isola Rossa, Italy
Santiago, Chile
Chianciano Terme, Italy
Plettenberg, Germany
Kutaisi, Georgia
Florence, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content