233-237 Old Marylebone Road, Westminster Borough, London, NW1 5QT, United Kingdom
#368 of 1,005 hotels in London
Guests' ChoiceBased on 730 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
8.8
Facilities
8.3
Staff
9.0
Value for money
8.1
Free WiFi
8.6
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End of dialog contentReviewed: 28 April 2024
Melanie
United KingdomRoom wasn't serviced so I had to ask for fresh towels, tea bags and milk on the second day. I don't know if that's a thing, ie not daily cleaning, or whether the room was just missed but staff brought the items quickly to the room upon asking.
Staff (Becka and Khan), first and foremost, helpful, professional and friendly. Location is fabulous, 20 mins from getting off train at Euston to arrival at hotel. Set perfectly within walking distance of everything Marylebone has to offer. Room was, let's say, compact but, to be fair was big enough for 2 nights with handy storage if you look for it and the bed was fabulously comfortable.
Stayed in April 2024
Reviewed: 28 April 2024
Wilhelmina
IrelandStaff so helpful and friendly
Good location
Stayed in April 2024
Reviewed: 27 April 2024
Hjördís
IcelandTravelling with a child that needs a separate bed, the room was to small. The staff went above and beyond in finding a solution for us.
Stayed in March 2024
Reviewed: 27 April 2024
Helen
United KingdomRoom was quite small.
Great location, close to Marylebone Station, so we could drop our bags. Quiet room, no traffic noise. Excellent buffet breakfast. Staff very pleasant.
Stayed in April 2024
Reviewed: 26 April 2024
Lucy
United KingdomFriendly and helpful staff, Becca and Khan in particular were extremely good.
Stayed in April 2024
Reviewed: 26 April 2024
Richard
GermanyBreakfast room run out of capacity in Morning Rush hours
Nearby Tube Station and Bus stopp with close connection time to City Center
Stayed in March 2024
Reviewed: 25 April 2024
Hazel
TurkeyToo small room
Stayed in April 2024
Reviewed: 25 April 2024
Diana
United StatesThe size
The location was excellent
Stayed in April 2024
Reviewed: 25 April 2024
Lisa
GuernseyThe shower power is super week. Our bed wasn't made properly and I had to do it myself as I'd be sleeping on the mattress otherwise.
Staff were super friendly and location was spot on
Stayed in April 2024
Reviewed: 25 April 2024
Bxltraveller
BelgiumRoom is a bit tight in terms of space. For a solo traveler, this is perfect. It will be a squeeze for two people (deluxe double room)
Great location close to Edgeware road tube station. Clean and compact design hotel. Friendly staff. Nice breakfast. Great amenities and tech facilities in the room. Wonderful WiFi.
Stayed in April 2024
Reviewed: 25 April 2024
Nawaf
Saudi Arabiathe room was tiny.
the location
Stayed in April 2024
Reviewed: 25 April 2024
Hana
OmanThe staff were very kind and helpful, particularly Ms Becca and Mr. Khan. We had a good stay and a nice experience.
Stayed in April 2024
Reviewed: 23 April 2024
Laíde
IrelandThe only thing that could be a problem is the size of the room if you’re a couple with big suitcases, but for us was fine, as we were caring only two backpacks.
The room is very new and tidy. Also the building is not that big, so is easy to find yourself in it. The elevator is a little difference between some other hotels in London placed in old buildings, so it was great if you’re staying in a high floor. All the staff were really friendly and helpful. We also loved being able to leave our bags there after our check out, as we still had some time until our flight.
Stayed in April 2024
Reviewed: 22 April 2024
Alex
United KingdomCouldn’t get any milk until after 8 am & bin wasn’t emptied for 2 days
Khan & Pamela were great front of house staff
Stayed in April 2024
Reviewed: 21 April 2024
Naeem
United Arab EmiratesUsama the receptionist was very good . All Pakistani & Indian staff are exceptional good .
Stayed in April 2024
Reviewed: 21 April 2024
Lisa
IrelandNot to the standard of a 4 star hotel that I anticipated after viewing the website.
The location. Clean.
Stayed in April 2024
Reviewed: 21 April 2024
Jonathan
United KingdomThe hot breakfast wasn't..
Great rooms and people
Stayed in April 2024
Reviewed: 21 April 2024
Andrew
United KingdomFriendly staff
Excellent location
Stayed in April 2024
Reviewed: 20 April 2024
Emma
United KingdomRooms a little on the small side
Nice hotel, comfortable beds, good bathroom and nice features like the electric curtains
Stayed in April 2024
Reviewed: 20 April 2024
Hannah
United StatesThe only thing I would have done different is ask for a regular room (non wheelchair/ handicap) as the shower made a mess. The water kept flooding the room since the shower head is right next to the door and has no guard to keep the water in. Also the sink was very low to the ground and was very uncomfortable to use.
I really liked the location and the staff. Everyone was nice the rooms where clean and the location was great it was easy to walk everywhere. I will book here again if we come back to london.
Stayed in March 2024
Reviewed: 19 April 2024
Steve
United KingdomNo real meeting area.
Clean, tidy, functional 👍🏻
Stayed in April 2024
Reviewed: 17 April 2024
Harry
United KingdomFound previous persons clothes in our room and a used razor in the bathroom. Other than each room being nice, it’s fairly small and difficult to move around in. Very kindly, the staff acknowledged our request to move rooms and moved us to a higher floor/into a room with more space. I don’t think the price is fair for this room but in terms of the location of it i would agree.
Really nice tidy hotel, staff were amazing and so polite, always happy to accommodate us.
Stayed in April 2024
Reviewed: 17 April 2024
Abdulaziz
Saudi ArabiaCheck in early provides extra fees
Location and stuff
Stayed in April 2024
Reviewed: 17 April 2024
Samuel
BelgiumBreakfast felt a little disorganised
Very nice property, yes rooms are a little on the small side but absolutely perfect for one or two nights if you aren’t gonna spend all day in the room
Stayed in April 2024
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