29 High St, Malmesbury, Wiltshire, Malmesbury, SN16 9AA, United Kingdom
#12 of 20 hotels in Malmesbury
Guests' ChoiceBased on 482 hotel reviews
7.7Cleanliness
8.4
Comfort
8.5
Location
9.0
Facilities
7.8
Staff
8.7
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 31 October 2022
Tim
United KingdomYes, the room was small which prohibited storage space. It would have been more troublesome if we were staying for more than one night. The bed had a distinct slope in one side, I had to be careful not to end up on the floor (maybe get a new mattress or turn it?). There was no hairdryer in the room, so in the morning I thought I would go down and ask at reception, but the whole place was empty with doors locked. I realised that this was the way they did things but it was something I had never seen before and doesn't score well on overall hospitality (the two people I spoke to the previous day were welcoming enough). 'Drop the key in a box and go' was a little odd. Strange that for a place that offers food no breakfast was on offer? Not that it was a problem because there were plenty of places on the High Street. Also, the entry to the car park was incredibly narrow; I think I had less than two inches (wing mirrors tucked in would have helped) I appreciate there is nothing they can do about it, but with hindsight I might have actually parked elsewhere.
The room was clean and well maintained. The bathroom was sparkling. I liked the quirky window view. It looked as if the room was newly refurbished.
Stayed in October 2022
Reviewed: 23 October 2022
Darren
United Kingdomneeds better selection of local ales!
great location - friendly staff - good value for a clean and comfortable stay Nespresso machine in rooms is a nice touch
Stayed in October 2022
Reviewed: 30 September 2022
Malcolm
United KingdomIt's above a restaurant and pub so but was noise wasn't an issue and it's what I expected. No complaints
Great central location with plenty of parking and of course access to a pub. What's more to like!!
Stayed in August 2022
Reviewed: 27 September 2022
Endon
United KingdomBreakfast provided
No breakfast provided
Stayed in September 2022
Reviewed: 25 September 2022
Len
United KingdomNo breakfast served we had to go elsewhere
location. Friendly staff.
Stayed in September 2022
Reviewed: 19 September 2022
Kenneth
United KingdomNo car parking No breakfast option
Very clean room
Stayed in September 2022
Reviewed: 18 September 2022
Lisa
United KingdomBreakfast would have been nice but it kept the price of overnight accommodation down.
Sadly Breakfast is not available but there is a superb tea shop a short walk from the hotel that serves a good variety of breakfast/lunch choices. However we enjoyed a very good evening meal at The Kings Arms of 6 tapas dishes that were delicious and the staff were very friendly and professional.
Stayed in September 2022
Reviewed: 14 August 2022
Francis
United KingdomThe single beds were a bit too small.
Excellent location and friendly staff.
Stayed in August 2022
Reviewed: 14 August 2022
Jayne
United Kingdomno air con or even a fan in the extreme heat. no ventilation in bathroom- very hot. access to parking tricky.noisy at times with being above pub . communication about access out of hours a bit lax (we used the fire escape as main door locked/ couldn’t be opened) was told when leaving that there was a ‘knack’ to opening, which would have been useful to know beforehand.
location great, nice room, nice shower. classy decor
Stayed in August 2022
Reviewed: 26 July 2022
Peter
United KingdomRoom too small
No Breakfast
Stayed in July 2022
Reviewed: 25 July 2022
Frank
United Kingdomno breakfast
Stayed in July 2022
Reviewed: 24 July 2022
Clarec86
United KingdomCould do with a deep clean. On closer inspection you could see There were cobwebs in the room. The toilet was dirty and the mirrors and floors needed a good scrub.
The size and location of the room. We stayed in one of the stable rooms outside which we loved. The location. The outdoor area. The friendly staff. The food. The fact that they are dog friendly. The rooms are decorated beautifully. The tapas food they offer was delicious. Lovely pub.
Stayed in July 2022
Reviewed: 21 July 2022
Gillian
United KingdomReluctantly have to say I found the bed too firm. Husband had no problem with the firmness.
Having a lovely meal and drinks in the beer garden, whilst watching a gorgeous sunset. Great atmosphere!
Stayed in July 2022
Reviewed: 16 July 2022
William
ItalyRoom at front facing the road a little noisy but bearable.
All in all very good, I would go there again.
Stayed in July 2022
Reviewed: 11 July 2022
Chris
United Kingdomaccess to the car park is very tight even for a city car - larger cars may need to park elsewhere. breakfast not offered but good cafes within 2 mins walk
Well located on the main street in town
Stayed in July 2022
Reviewed: 4 July 2022
Gerhard
United KingdomBed was really uncomfortable.
Location & quirkiness.
Stayed in June 2022
Reviewed: 4 July 2022
Christopher
United KingdomWe had two rooms expecting our son to join us, he couldn't so we each had a room. My wife had room 17 in the outside We returned separately from our party and my wife collected her key (around 11.15) from two male staff. She went to her room and then she had tapping and banging on her door, she ignored it. I was not aware of this until we had left the hotel. Not good! Either it was one or both of the staff or it was an outsider who should have been stopped by the staff.
Location!
Stayed in July 2022
Reviewed: 15 June 2022
Michael
United Kingdomthe hotel did not do breakfast, this was not a problem for us, there were plenty of places to breakfast just a short walk away. the entrance to the carpark was narrow.
a great location with excelent staff, it was ideal for what we required, we used the hotel to dine on our first evening and it was a great meal.
Stayed in June 2022
Reviewed: 14 June 2022
Daniela
United KingdomNo breakfast option
Wonderful location Fabulous views Room was beautifully decorated Great shower Well appointed room with tea/coffee Parking Helpful and friendly staff Very convenient
Stayed in June 2022
Reviewed: 13 June 2022
Michael
United KingdomThe entrance to the car park narrow, but would use again when in the area.
Food excellent, staff helpful and friendly,
Stayed in June 2022
Reviewed: 12 June 2022
Janice
United Kingdomonly criticism was bed space in main hotel was small, however we would stay there again but would opt for a bedroom by the car park as they were more spacious
beautiful location
Stayed in June 2022
Reviewed: 29 May 2022
Neil
United Kingdomgroundfloor rooms would have been ideal.
clean, great position, lovely beer garden
Stayed in May 2022
Reviewed: 26 May 2022
Mike
United KingdomThe water was not hot. Need a pressurised hot water system Not being able to have a breakfast. Access to the car park was a challenge
The Pub area was good the staff very courteous and helpful. The beer was excellent and the pub had a good atmosphere. 👍
Stayed in May 2022
Reviewed: 24 May 2022
Jo
United Kingdomno staff around in the morning noise of a skip of some kind being wheeled outside chalet at 6am
location clean comfortable
Stayed in May 2022
Reviewed: 22 May 2022
Louise
United KingdomLovely view
Stayed in May 2022
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