Seafront, Torquay, TQ2 6RQ, United Kingdom
#27 of 45 hotels in Torquay
Guests' ChoiceBased on 964 hotel reviews
7.2Cleanliness
7.7
Comfort
7.6
Location
9.0
Facilities
7.2
Staff
8.8
Value for money
7.0
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Andrew
United KingdomQuite noisy at times and the quality of food served at dinner could be better. Breakfast is excellent but fried eggs are often cold.
Location and friendly staff
Stayed in May 2024
Reviewed: 31 May 2024
Julia
United KingdomVery old fashioned in need of modernisation
Location
Stayed in May 2024
Reviewed: 30 May 2024
Jo
United KingdomNoisy road side room, but cheap.
Dated hotel in a great waterside hotel with a good Lounge and garden, great views and friendly staff. Good coffee.
Stayed in May 2024
Reviewed: 30 May 2024
Sally
United KingdomRooms are a bit tired but apart from that clean & have tea/coffee in room with kettle.
Good location with parking. Friendly staff. Had a lovely breakfast.
Stayed in May 2024
Reviewed: 20 May 2024
Kutie
United KingdomMy fault booked a single bed when I usually like a double. But got a walk in shower which I'd asked for. Was offered another room but by then my belongings were out of the case!
Staff were great. Smiley and helpful!
Stayed in May 2024
Reviewed: 18 May 2024
Head
United KingdomGreat that you have a lift but quite a tight squeeze with my rollator; not sure it would have been accessible if I had been in my wheelchair. Decor looked a little dated, but clean and cared for.
It was great that the staff changed my room to make sure I had good wifi, the view out was beautiful. I thought the staff were really considerate of my needs as someone with a disability.
Stayed in May 2024
Reviewed: 12 May 2024
Susan
United KingdomRoom was at the front of the hotel it was very hot and the main road outside was very noisy so couldn’t have the window open
Central location with lovely views of the sea
Stayed in May 2024
Reviewed: 3 May 2024
Rachael
United KingdomBathroom was a bit like fawlty towers, in a funny way- to get bot water for a bath we had to call reception who advised us to run sink taps and flush toilet. This brought piping hot water but then no cold water! Had to sit and wait for an hour for it to cool down to get in
The hotel is lovely with very friendly staff. Lovely view from bar
Stayed in April 2024
Reviewed: 14 April 2024
Christine
United KingdomNothing
A quintessential English seaside hotel. Still quite quirky, bedroom could do with a bit of an upgrade but was certainly comfortable . Plenty of hot water and great views from the balcony outside our room. We were particularly impressed with the evening meal which with the half board rate was very reasonably priced. All the staff were particularly helpful and efficient.
Stayed in April 2024
Reviewed: 8 April 2024
Lynsey
United KingdomIt was all very dated. The rooms old fashioned, carpets old and need updating. Old bath and stained toilet. Very old fashioned furniture and beds. No cold water it ran warm. There was hairs in the bath on arrival. It really needs bringing into the 20th century.
Breakfast was delicious😋. All hot and good selection.
Stayed in April 2024
Reviewed: 5 April 2024
Lorraine
United KingdomThe room was cold when we arrived. The radiator did not work. Went to reception to ask for an electric heater. This was provided warmed up the room. But radiator could not be fixed for the duration of our stay.
Lovely sea view, big windows with patio doors which led to a shared balcony.
Stayed in April 2024
Reviewed: 1 April 2024
Stuart
United KingdomInterior dated. Last major renovation was probably late 70s to early 80s based on styles of fixtures and fittings
Great value. Great location
Stayed in April 2024
Reviewed: 1 April 2024
Katy
United KingdomRoom was a bit hot and bathroom compact. But overall, nice hotel.
Good location overlooking the bay. Staff were really friendly. Food in the bar was good.
Stayed in April 2024
Reviewed: 30 March 2024
Allison
United KingdomThings were very tired. The first room we were given was a blast from the 80’s and was ok but the shower didn’t work at all. We were moved to a room in the basement which had been ‘modernised’ but not in a tasteful way. There was a very dark, hard floor and poor quality curtains that were see through and resulted in our room being shrouded in rainbow lights from the outside uplighters.
Staff were great. Food was good. The hotel was in a brilliant location over looking the sea. The function we attended was very well organised and the room had a fabulous outlook. We had a working shower and the towels and bedsheets were clean. Thankfully we didn’t pay a great deal to stay.
Stayed in March 2024
Reviewed: 25 March 2024
Lee
United KingdomRooms were decorated quite old fashioned but were very well looked after.
Staff were brilliant throughout, very polite and helpful. Hotel is in great position for views.
Stayed in March 2024
Reviewed: 24 March 2024
Stephen
United KingdomThe decor is generally tired and old fashioned. Room was cramped and there was visible dust on ledges around the room. Carpet stained and the single room generally cramped and not well ordered. The sea view was only visible if standing at the window or in the reflection in the wall mirror. On arrival the Reception staff were efficient once they had finished their conversation. Despite being observed by the person whom I took to be the duty manager there was no attempt to acknowledge my arrival for some time. On checkout, despite paying for room, breakfasts and one evening meal in advance at checkin, there was some issue on the computer about what I had paid, which wasn’t explained, but blamed on Booking.com. I not too politely suggested the problem was more likely to be with the hotel reception. There are other hotels in Torquay available to try!
Location and views were excellent. Breakfast was good and waiting staff friendly and efficient.
Stayed in March 2024
Reviewed: 23 March 2024
Philip
United KingdomUnfortunately the hotel is in great need of some modernisation and refurbishment, as well as a really deep clean. The dining room tables were adorned with very tired covers that were heavily stained around the bottom. A lot of the windows were misted up from broken seals, and not very clean inside and out, which detracted from the beautiful sea view.
Location was lovely, bedroom was perfectly adequate, but the headboard was a little tatty. Staff were helpful and pleasant, but bar staff were clearly under pressure at times. Food was absolutely fine, if a little on the expensive side. Overall, our stay was pleasant.
Stayed in March 2024
Reviewed: 15 March 2024
Peet
United KingdomThe room was tired with cobwebs and was not vacuumed in our three day stay. It was very airless.
The room had a lovely view and the staff were friendly professional and helpful. Food in the bar/ lounge area was plentiful and well cooked and drinks were reasonable. Good central position.
Stayed in March 2024
Reviewed: 13 March 2024
James
United KingdomThe room was very hot at night, and shower was a awkward to operate
The staff were faultless... the barman was unbelievable in his knowledge and the reception/kitchen staff managed to accommodate us with an earlier breakfast
Stayed in March 2024
Reviewed: 11 March 2024
Edward
United KingdomQuality of single room.
The initial room that I booked (single) was depressing. The upgrade that I paid for was much better. Even single travelers deserve a nice room!
Stayed in March 2024
Reviewed: 10 March 2024
Martin
United KingdomCommunal areas a little dated
Room was lovely
Stayed in March 2024
Reviewed: 3 March 2024
Debra
United KingdomA bit old fashioned decoration wise
Location was good, very clean.
Stayed in March 2024
Reviewed: 26 February 2024
Peter
United KingdomRoom was fine,had everything i needed View was great Breakfast was excellent
Stayed in January 2024
Reviewed: 18 February 2024
Lukasz
United KingdomStaff “forgot” to mention that there is a charge for dogs on check in however claimed that we need to pay it and the check out. Needs a refurb
Hotel is in nice location and have friendly staff with professional manners. Place itself is outdated and ready for full renovation. Food is tasty and good selection of drinks available from the bar. We’ve stayed there mainly as dogs are allowed. Noise from outside can be heard as single glazed windows.
Stayed in February 2024
Pipa, Brazil
Sainte-Florine, France
Barreal, Argentina
Haifa, Israel
Korčula, Croatia
Rovinj, Croatia
Aci SantʼAntonio, Italy
Sacramento, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content