Magdalen Street, Exeter, EX2 4HY, United Kingdom
#21 of 28 hotels in Exeter
Guests' ChoiceBased on 1993 hotel reviews
7.9Cleanliness
8.8
Comfort
8.7
Location
8.8
Facilities
8.3
Staff
8.8
Value for money
7.4
Free WiFi
8.3
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End of dialog contentReviewed: 29 December 2023
Emily
United KingdomThe room was too hot and controlled via reception despite asking to reduce heat it remained too hot( we could not reduce it in our room) - had to have windows open which was noisy with traffic. Pool would have been lovely but was freezing water ! Reception staff were pleasant enough but not very proactive or attentive given the costs of the hotel.
Loved the suite and facilities in the room
Stayed in December 2023
Reviewed: 19 December 2023
Phillips
United KingdomLovely spacious room
Stayed in December 2023
Reviewed: 16 December 2023
Phil
United KingdomParking outside hotel was limited and had to be booked in advance. We were told no spaces available and had to use nearby public car park, but two places were reserved and not used. Prices are high compared with similar hotels nearby.
Room was comfortable. Breakfast was excellent. Staff were friendly and helpful.
Stayed in December 2023
Reviewed: 15 December 2023
Kelly
United KingdomNo available parking nearby, no gym facilities, tiny & noisy room
Friendly and helpful staff, beautiful quirky hotel, great food & location
Stayed in December 2023
Reviewed: 10 December 2023
Stephen
United KingdomNone
Friendly staff and comfortable surroundings.
Stayed in December 2023
Reviewed: 8 December 2023
Craig
United KingdomTried to book parking was advise full 7 spaces unused
Clean smart great good
Stayed in December 2023
Reviewed: 7 December 2023
Catherine
United KingdomLovely hotel, beautiful building very friendly staff x
Stayed in December 2023
Reviewed: 1 December 2023
Philip
United KingdomThe restaurant was fully booked which was disappointing for a Sunday night. Bar food menu was limited with no tables to eat at
Stayed in November 2023
Reviewed: 29 November 2023
Graham
United KingdomNo car parking - got soaked walking from the public car park
Dog friendly and excellent rooms.
Stayed in October 2023
Reviewed: 28 November 2023
Chris
United KingdomThe room was a little cool.
The room was good. The breakfast was very good. The bed was comfortable.
Stayed in November 2023
Reviewed: 28 November 2023
Mary
United KingdomBar staff. Also not very good. In the evening we waited ages to be served. My husband ordered drinks from the bar including 2 double baileys with ice, the measures were obviously wrong and it wasn’t baileys it was another brand. The waiter cleared away an unfinished drink from our table, when we asked for it back he shrugged and said we didn’t complain when he took it. We were having a conversation and didn’t notice immediately it had gone! Extremely poor service.
It was ok. Staff were few and far between. Service not great did not clear table before they brought main course. I had to ask the waitress to do this. Her response was quite short!
Stayed in November 2023
Reviewed: 28 November 2023
Stuart
United KingdomNo reference to the scaffolding outside our window, pre or post visit. The cocktail was sadly lacking…first world problem I know
A typical HdV experience
Stayed in November 2023
Reviewed: 25 November 2023
Clare
United KingdomThe breakfast was terrible for the price. The pastries were over cooked and cold and there was no Jam provided for the toast and pastries. No hairdryer is supplied, I think there should be one as standard.
Liked the bathroom, the bed was comfy and the staff were friendly
Stayed in November 2023
Reviewed: 23 November 2023
Andrea
United KingdomI couldn't access the pool in the morning, due to a problem with the access door
The bed and pillows were very comfortable.
Stayed in November 2023
Reviewed: 20 November 2023
Richard
United KingdomThe beds and pillows were incredibly soft- not to my liking
Swimming pool is top quality and incredible value for the price of stay
Stayed in November 2023
Reviewed: 20 November 2023
Louise
United KingdomVery clean and comfortable. The food in the restaurant was delicious and the staff very friendly! Would recommend.
Stayed in October 2023
Reviewed: 18 November 2023
Adam
United KingdomSausages at breakfast just not my preference Not so much vegetation choice on the menu
Room food staff
Stayed in November 2023
Reviewed: 12 November 2023
Chris
United KingdomThis time we had a tiny room and not as nice as the same type of accommodation that we had before.
Great location
Stayed in November 2023
Reviewed: 4 November 2023
Alex
United KingdomWhilst all staff were welcoming and hospitable, the stay was let down badly by the organisation if the bar staff. Impossible to get a post meal drink. Pillows were terrible.
Overall a very positive experience. Breakfast staff are excellent. Hot options delivered quickly. Very cool dining space. Good good options. Spa is excellent Very comfy beds Quiet rooms requested and they were quiet.
Stayed in November 2023
Reviewed: 4 November 2023
Charles
United KingdomHeating in room difficult to adjust, and was initially rather cold (with the high ceiling).
Clean, plenty of character, good location, convenient parking (if one had booked a space in advance, and paid for it, as we had done).
Stayed in October 2023
Reviewed: 4 November 2023
Sandra
United KingdomOur morning waitress (lovely Asian lady) wasn’t quite on the ball. I asked for scrambled eggs on day 1 and got fried eggs. Didn’t say anything as thought I’d have the scrambled on day 2 which I did - different waitress. She was excellent. Day 2 had 2 different types of bread. Day 1 didn’t, just white. Minor points as all round it was good. Shame the fridge in the room doesn’t work. If any way HdV can get those working it would enhance guest experience.
The restaurant was excellent. Our evening waitress was brilliant and a credit to you. The food was amazing too. Great choice very well presented. Cocktails were great, reception staff were really helpful and facilitated an early check-in for me.
Stayed in November 2023
Reviewed: 4 November 2023
Nicola
United KingdomNothing
Central, lovely building, nice room - quite small for a ‘bigger’ room. Beautiful linen, nice touches - bath cube for example. Quiet - asked for a quiet room and actually got one. Fridge not working- they are changing them, offered ice bucket. Pool nice , bit cold. Service amazing, quietly efficient. The opposite of hotel indigo. Breakfast was also superb. We are looking forward to coming again soon.
Stayed in October 2023
Reviewed: 3 November 2023
Rachel
United KingdomGreen paint! Reminded me of institutional hospital.
Lovely friendly staff, pleasant restaurant, comfy bed. Generally luxurious.
Stayed in October 2023
Reviewed: 31 October 2023
Wesely
United KingdomTV channels were a bit lacking (no football or sports?!). The restaurant was fully booked, insane how busy it was!. WiFi was weak, kept dropping. Would have liked slippers/sleeping masks/ ear plugs as well (sound insulation was a bit lacking )
The bed was very comfy. The toilet facilities were clean and lovely as well.
Stayed in October 2023
Reviewed: 31 October 2023
Lara
MaltaI think the only thing I didn’t like was the fact that I didn’t have a proper wardrobe in my room.
It’s a lovely cozy hotel set in a old building, with a cool restaurant n bar. Beautifully decorated.
Stayed in October 2023
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