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Reviews of The Merchant's House, BW Signature Collection 4 stars

29 Milford Street Salisbury, Salisbury, SP1 2AP, United Kingdom

#4 of 12 hotels in Salisbury

Guests' Choice

Review score

Based on 2116 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There were no handles on the bath/shower which I felt should be added for safety

    It was a little difficult to find on the street Needed a reference point

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Weekend Stay
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was expensive. We would have liked the option to have an uncooked light continental breakfast.

    All facilities were just as we required.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    10
    A lovely historic hotel in a central location.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 4 nights
    • Submitted via mobile

    Only one minor downside was not enough storage space for two adults but it might've been just in our room and in a way it is understandable as it is an old style building.

    My partner and I stayed there in March 2024. Beautiful hotel in a central location. Complementary drink from the bar on the first night. Very comfortable bed, bath over shower, which was great for relaxing after long walks. Delicious and affordable breakfast with plenty of choice ( we paid in advance when booking, which was cheaper but can be paid for on arrival).

    Stayed in March 2024

  • Reviewed: 5 May 2024

    10
    Well thought out, everything done well
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was quiet , clean, with a v comfortable bed. Easy parking, helpful staff, a lovely free glass of wine in the bar. Also, breakfast was great, loved the fresh cooked masala omelette - delicious. Great location too. Would come again.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel carpark is small so you need to find parking elsewhere but there are lots of options to choose from.

    From start to finish our stay was great. The staff are so helpful and friendly. We were checked in very quickly and efficiently by a very helpful staff member. She gave us really good advice on parking during our stay too. The bar staff were equally as friendly and the bar had a really nice atmosphere. We booked a standard double, which is fairly snug but very comfortable and perfect for our 1 night stay.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location, comfortable, clean

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Lovely stay, would definitely stay again!
    • Leisure trip
    • Group
    • Classic King Room
    • Stayed 1 night

    The only negative comment I would say is the bathroom ventilation was very loud.

    Had a lovely stay, the room was spacious and the bed was very comfortable too! The staff were super friendly and had a complimentary drink upon arrival. What a treat !

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Great stay
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location. Very comfy stay. Room was spotless and facilities well maintained.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Friendly and helpful staff who made us feel very welcome
    • Leisure trip
    • People with friends
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Well located, good breakfast and good value

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    This was my second visit and I would love to come and stay again!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything - the location, the rooms, the bar, the delicious breakfast, the friendly and helpful staff

    Stayed in March 2024

  • Reviewed: 27 April 2024

    10
    Absolutely fabulous hotel, location and staff made this a five star visit
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights
    • Submitted via mobile

    Although it had parking, this was first come…get a space. There is a car park up the road that you can park overnight for free.

    Location, the staff, the room, cleanliness, free first drink on arrival!

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy plumbing from other rooms

    Everything but the noisy plumbing in room 101

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Location great, staff great, people with disabilities be advised
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights

    No lift. If you have any disability, only stay on ground floor. Lots of narrow stairs, confusing layout. I have bad knees and with no luggage assist, made it difficult. In my room, shower was hard to step in due to being so high from floor, no shower mat to prevent slipping once in or trying to get out. Not trying to put down hotel for its stairs but I realized it was a big factor in my review. If stairs are not a problem for you, very nice guesthouse.

    Great location. Everywhere in town was walkable, one block from city center and Stonehenge bus stop. Great helpful staff. Good internet. Free welcome drink.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Enjoyed my stay in this hotel. I had a single bed, which was perfect for 1 night. The bed was very comfortable
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit of a maze it get to my room going up stairs, then down stairs.

    Friendly staff, cute room

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Great stay in salisbury
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    All good

    Good value on this occasion with an upgrade from single to double for £5. Comfy bed, good TV, quiet, complimentary drink at the bar

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Most enjoyable, friendly staff, great location
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Complicated room access.

    Staff very helpful and friendly. All good but Darren was exceptional, efficient and competent. Thank you.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Nice Hotel
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Noisey water pipes from other rooms.

    Good location. Friendly staff, good size room.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very thin bedroom walls! And creaky corridor floors and doors. So a bit noisy up until midnight and after 6am.

    Brilliant breakfast. Efficient, helpful staff. City centre location within walking distance of "the sights". Comfortable room.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    10
    Excellent!
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    The breakfast was amazing!!

    Stayed in March 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    We was in a superior room but was very noisy early morning as the boiler were in a cupboard outside the door and the staff were very noisy outside our room banging around so did not get much sleep

    Location near station and attractions

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 3 nights
    • Submitted via mobile

    Was disturbed by a false fire alarm, attributed to steam from the bathroom in another guest's room. Throughout our stay, including the time the alarm was sounding, the door of the linen room on our escape route was wedged open, whether or not a staff member was present. This was an obvious hazard.

    Breakfast, attentive staff, comfortable bed.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, we were very happy with our stay.

    Excellent breakfast on offer for the price! Very kind and competent staff. Good rooms and good bathrooms. Excellent service in general.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Good Value Stay
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Quiet place, easily walkable from the train station. Central to everything.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Comfortable stay and super clean.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights

    Air con wasn't working on the ground floor room we were initially given and I didn't want to open the window as we were on the ground floor, but they moved us soon enough.

    Location great. Free drink in bar on arrival. Everything very clean.

    Stayed in April 2024

Showing 1 – 25

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