The room and bathroom were very small, the shower was in the bath with nothing to hold on to when getting in or out and it’s wet and slippery.

Excellent location in the city centre, so great for shopping, eating, drinking and sight seeing.

Stayed in February 2024

It was great to be right in the centre of Salisbury. Our stay at the Merchants Hotel was very enjoyable, thank you.

Stayed in February 2024

Lovely hotel and very friendly staff. My room was a little snug but it was fine for what I needed and excellent value for money.

Stayed in February 2024

Great breakfast and perfect location.

Stayed in February 2024

Extraction fan in bathroom wasn't working, when it did eventually start spinning, slowly, it made an awful racket. Easy fix however. The interaction between waitress and chef during breakfast was very loud, it may of been exaggerated my end by a slightly sore head, non the less I now know the lady's partner shift patterns and how they breakdown their household bills. Not a major issue, everyone was happy eating, food was topped up well I just think they need to consider the time and place.

Location spot on, overnight car park less than a 5 min walk. The hotel also has a night porter on duty which adds to the safety factor when returning late evening/early morning. He also checked to ensure you are a guest. Rooms well equipped and everything you need was available. Very clean throughout. Enough pillows to build a Fort, I think my room had 8! Breakfast was great, a decent spread being a weekday which shows their customer focused intentions. Coffee was refreshing and definitely needed, tasted great too! Overall a great stay, just the minor issue and would of been a 10/10.

Stayed in February 2024

Bed was a bit hard for my personal taste but my husband slept well both nights

Staff were so helpful, professional and friendly nothing seemed too much trouble. Extremely clean everywhere. Nice bar area and central location.

Stayed in February 2024

Nothing

The location

Stayed in February 2024

later checkout would have been helpful. Hook in area near the sink to hang make up bag near mirror. I hung it off the low towel rail which wasn't ideal.

Beautiful room and being at the back of the property the noise from the club opposite was minimal. Breakfast was exceptional, the best poached eggs i've ever had. Calm and relaxed, perfect location.

Stayed in February 2024

Lovely comfortable stay in the centre of Salisbury. The staff were very welcoming and offered us a free drink in the bar. Delicious breakfast! Sam was particularly friendly and helpful.

Stayed in February 2024

The coffee choices. I would like to see a coffee machine so that visitors could have more choice and help themselves to top ups.

The breakfast was very nice. Eggs freshly cooked when ready to order. Only downside was there wasn’t enough choice for the types of coffee served. The only option was perculator coffee which I personally do not like.

Stayed in February 2024

There were some noisy creaks on the floor of the room we had stayed at.

The room was clean and lovely; the location is very convenient with the main town; staff were lovely and approachable.

Stayed in February 2024

Music from night club opposite was a bit loud. Was aware from previous reviews and noise is probably to be expected from any town centre hotel but ear plugs are recommended and would have helped.

Location. Friendly staff and very clean.

Stayed in February 2024

Room was a little small!

Excellent staff. Clean. Fantastic location.

Stayed in February 2024

A bit chilly, but was offered an extra heater and blanket, everything else was exceptional

Great customer service, very friendly and made us feel very welcome. The staff are a credit to the hotel. Would definitely stay here again

Stayed in February 2024

Poor parking, only 4 spaces. Had to park in the street

Great location, and very comfortable. Even had a welcome drink from the bar.

Stayed in November 2023

Very friendly welcome and staff. Very comfortable bed.

Stayed in January 2024

No coffee machine in the room. The bar not open past 11pm for a drink.

The upgrade was a nice touch for an extra £10. The room was a good size, comfortable, good air con/heating if a little noisy. Friendly, helpful receptionists. Free parking. Decent breakfast served by lovely staff and chef! Great location for exploring Salisbury.

Stayed in January 2024

We were happy with everything the hotel had to offer. There was nothing they we can fault.

Welcoming staff, perfect room and great breakfast. The room was a great size - it even had a bath and a shower! It was clean, the beds were comfortable and we felt at ease and at home. Every member of staff was excellent. We couldn't have asked for any more. Location was great. A 20 minute walk from the train station, through the city, in a straight line along flat roads. It was incredibly easy to find the hotel. We would stay again.

Stayed in January 2024

My bed could have been a bit bigger, although saying this I did book a single room.

This hotel was extremely clean and great value for the money I paid. The staff were all very pleasant, friendly and approachable. My room was spotlessly clean. The atmosphere was calm and relaxed and the hotel was quiet. It is perfectly located. I would highly recommend this hotel for a stay in Salisbury.

Stayed in January 2024

Nothing.

Recently renovated to a high standard, everything worked faultlessly. Efficient arrival and departure, welcoming staff. Good value for money.

Stayed in January 2024

Cosy, friendly, perfect place to stay for a few nights while working in Salisbury.

Stayed in January 2024

Pillows were hard, no lift and a shower over the bath.

Great location near the town, friendly and helpful staff, very clean, comfortable bed.

Stayed in January 2024

Our room was out in the rear courtyard and we had several HVAC units lined up outside which kept us awake during the night.

Very helpful staff and excellent breakfast, also perfect location, very central

Stayed in January 2024

Wry central and newly refurbished

Stayed in January 2024

Nothing.

Convenient location in the city centre. Small hotel with a boutique feel.

Stayed in December 2023