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Reviews of The Merchant's House, BW Signature Collection 4 stars

29 Milford Street Salisbury, Salisbury, SP1 2AP, United Kingdom

#4 of 12 hotels in Salisbury

Guests' Choice

Review score

Based on 2116 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Tiny single bed & poor bedside light for reading. Need shelf in bathroom to put washbag etc.

    Pleased to have choice between air con and heat since rather cool day & arrived frozen on ice cold coach.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    8.0
    All round a good experience.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights

    Shower over the bath

    All round a good experience.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    9.0
    Great location, friendly and comfortable hotel.
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Great hotel that we stay at quite often. Friendly staff and easy check in. The room was great, comfortable and a good bathroom.

    Stayed in April 2024

  • Reviewed: 2 June 2024

    9.0
    Great stay in Salisbury
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Room didn't have much of a view - brick wall with windows across a narrow passage. Very loud extractor fan in bathroom - but could be easily switched off. We managed to get a space in the car park, but these are very limited.

    Very welcoming and helpful staff - particularly at breakfast. Breakfast itself was very good - good selection of cold and hot, well-cooked, and there was a v tasty spiced omelette on offer - highly recommended! Complimentary drink in bar on evening of arrival. Hotel v near centre of town - great location.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    Lovely stay
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Limited car parking

    Clean. Nice room. Good breakfast

    Stayed in June 2024

  • Reviewed: 23 May 2024

    10
    Centrally located, welcoming and friendly.
    • Leisure trip
    • People with friends
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Beware of the number of steps to get to your room if your mobility is limited. There is no lift. This did not worry us, however.

    Great location. Clearly spruced up. Room was spacious and comfortable. Very welcoming bar with a free drink! Staff friendly.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    stylish and comfortable hotel, well located
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night

    Note that there is no lift, so if stairs are an issue, get a room on the ground floor. The secure free carpark only has room for 8 cars, so we parked in a public car park about 5 minutes walk away. Free parking overnight, but coins needed from 8am, unless you get lucky and there is a space come free in the car park.

    The location is close to the centre, whilst still being quiet. Our room was on the back of the building so away from the road at the front. The building is made up of several knocked into one, so a bit of a warren of corridors, but the room was very nicely decorated. We did expect a bigger bed, but that is because we had forgotten that UK Beds are generally smaller than on the continent. A King bed at around 150cm wide is narrower than our standard double back home. The breakfast was very good, and the staff were very attentive. Plus there was a welcome drink at the bar, great.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Pleasant stay.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 2 nights

    Excellent room, staff were great, fully recommended.

    Stayed in February 2024

  • Reviewed: 18 May 2024

    9.0
    A comfortable stay and Breakfast was good .
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean. Our room was very spacious and in the courtyard so very quiet

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Loved it !
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The pub and bedrooms ambiance is really cute. The breakfast was very nice.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    I think the breakfast was over priced.

    Clean property and friendly staff

    Stayed in April 2024

  • Reviewed: 16 May 2024

    10
    Lovely authentic old building all refurbished to a high standard in a city centre location.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    It’s an old building , beautifully refurbished but quite a few stairs and steps.

    Fab city location with a private car park , bonus ! Very helpful staff , very comfortable room with excellent air conditioning (Nelson room ).

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Location and Late Check-IN
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    no elevators.

    Late check-in. With delay and cancellation of SWR train from London, I could arrive there very late. But they opened the check-in counter until I arrived. And the location is very good. The bus stop to Winchester is a minute away.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely spacious room Comfy bed wonderful location Excellent staff

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There were no handles on the bath/shower which I felt should be added for safety

    It was a little difficult to find on the street Needed a reference point

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Weekend Stay
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was expensive. We would have liked the option to have an uncooked light continental breakfast.

    All facilities were just as we required.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    10
    A lovely historic hotel in a central location.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 4 nights
    • Submitted via mobile

    Only one minor downside was not enough storage space for two adults but it might've been just in our room and in a way it is understandable as it is an old style building.

    My partner and I stayed there in March 2024. Beautiful hotel in a central location. Complementary drink from the bar on the first night. Very comfortable bed, bath over shower, which was great for relaxing after long walks. Delicious and affordable breakfast with plenty of choice ( we paid in advance when booking, which was cheaper but can be paid for on arrival).

    Stayed in March 2024

  • Reviewed: 5 May 2024

    10
    Well thought out, everything done well
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was quiet , clean, with a v comfortable bed. Easy parking, helpful staff, a lovely free glass of wine in the bar. Also, breakfast was great, loved the fresh cooked masala omelette - delicious. Great location too. Would come again.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel carpark is small so you need to find parking elsewhere but there are lots of options to choose from.

    From start to finish our stay was great. The staff are so helpful and friendly. We were checked in very quickly and efficiently by a very helpful staff member. She gave us really good advice on parking during our stay too. The bar staff were equally as friendly and the bar had a really nice atmosphere. We booked a standard double, which is fairly snug but very comfortable and perfect for our 1 night stay.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location, comfortable, clean

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Lovely stay, would definitely stay again!
    • Leisure trip
    • Group
    • Classic King Room
    • Stayed 1 night

    The only negative comment I would say is the bathroom ventilation was very loud.

    Had a lovely stay, the room was spacious and the bed was very comfortable too! The staff were super friendly and had a complimentary drink upon arrival. What a treat !

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Great stay
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location. Very comfy stay. Room was spotless and facilities well maintained.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Friendly and helpful staff who made us feel very welcome
    • Leisure trip
    • People with friends
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Well located, good breakfast and good value

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    This was my second visit and I would love to come and stay again!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything - the location, the rooms, the bar, the delicious breakfast, the friendly and helpful staff

    Stayed in March 2024

Showing 1 – 25

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