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Reviews of The Merchant's House, BW Signature Collection 4 stars

29 Milford Street Salisbury, Salisbury, SP1 2AP, United Kingdom

#4 of 12 hotels in Salisbury

Guests' Choice

Review score

Based on 2126 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 23 May 2024

    8.0
    stylish and comfortable hotel, well located
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night

    Note that there is no lift, so if stairs are an issue, get a room on the ground floor. The secure free carpark only has room for 8 cars, so we parked in a public car park about 5 minutes walk away. Free parking overnight, but coins needed from 8am, unless you get lucky and there is a space come free in the car park.

    The location is close to the centre, whilst still being quiet. Our room was on the back of the building so away from the road at the front. The building is made up of several knocked into one, so a bit of a warren of corridors, but the room was very nicely decorated. We did expect a bigger bed, but that is because we had forgotten that UK Beds are generally smaller than on the continent. A King bed at around 150cm wide is narrower than our standard double back home. The breakfast was very good, and the staff were very attentive. Plus there was a welcome drink at the bar, great.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Pleasant stay.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 2 nights

    Excellent room, staff were great, fully recommended.

    Stayed in February 2024

  • Reviewed: 18 May 2024

    9.0
    A comfortable stay and Breakfast was good .
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean. Our room was very spacious and in the courtyard so very quiet

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Loved it !
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The pub and bedrooms ambiance is really cute. The breakfast was very nice.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    I think the breakfast was over priced.

    Clean property and friendly staff

    Stayed in April 2024

  • Reviewed: 16 May 2024

    10
    Lovely authentic old building all refurbished to a high standard in a city centre location.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    It’s an old building , beautifully refurbished but quite a few stairs and steps.

    Fab city location with a private car park , bonus ! Very helpful staff , very comfortable room with excellent air conditioning (Nelson room ).

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Location and Late Check-IN
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    no elevators.

    Late check-in. With delay and cancellation of SWR train from London, I could arrive there very late. But they opened the check-in counter until I arrived. And the location is very good. The bus stop to Winchester is a minute away.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely spacious room Comfy bed wonderful location Excellent staff

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There were no handles on the bath/shower which I felt should be added for safety

    It was a little difficult to find on the street Needed a reference point

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Weekend Stay
    • Leisure trip
    • Family with young children
    • Classic King Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was expensive. We would have liked the option to have an uncooked light continental breakfast.

    All facilities were just as we required.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    10
    A lovely historic hotel in a central location.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 4 nights
    • Submitted via mobile

    Only one minor downside was not enough storage space for two adults but it might've been just in our room and in a way it is understandable as it is an old style building.

    My partner and I stayed there in March 2024. Beautiful hotel in a central location. Complementary drink from the bar on the first night. Very comfortable bed, bath over shower, which was great for relaxing after long walks. Delicious and affordable breakfast with plenty of choice ( we paid in advance when booking, which was cheaper but can be paid for on arrival).

    Stayed in March 2024

  • Reviewed: 5 May 2024

    10
    Well thought out, everything done well
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was quiet , clean, with a v comfortable bed. Easy parking, helpful staff, a lovely free glass of wine in the bar. Also, breakfast was great, loved the fresh cooked masala omelette - delicious. Great location too. Would come again.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel carpark is small so you need to find parking elsewhere but there are lots of options to choose from.

    From start to finish our stay was great. The staff are so helpful and friendly. We were checked in very quickly and efficiently by a very helpful staff member. She gave us really good advice on parking during our stay too. The bar staff were equally as friendly and the bar had a really nice atmosphere. We booked a standard double, which is fairly snug but very comfortable and perfect for our 1 night stay.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location, comfortable, clean

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Lovely stay, would definitely stay again!
    • Leisure trip
    • Group
    • Classic King Room
    • Stayed 1 night

    The only negative comment I would say is the bathroom ventilation was very loud.

    Had a lovely stay, the room was spacious and the bed was very comfortable too! The staff were super friendly and had a complimentary drink upon arrival. What a treat !

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Great stay
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location. Very comfy stay. Room was spotless and facilities well maintained.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Friendly and helpful staff who made us feel very welcome
    • Leisure trip
    • People with friends
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Well located, good breakfast and good value

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    This was my second visit and I would love to come and stay again!
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything - the location, the rooms, the bar, the delicious breakfast, the friendly and helpful staff

    Stayed in March 2024

  • Reviewed: 27 April 2024

    10
    Absolutely fabulous hotel, location and staff made this a five star visit
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights
    • Submitted via mobile

    Although it had parking, this was first come…get a space. There is a car park up the road that you can park overnight for free.

    Location, the staff, the room, cleanliness, free first drink on arrival!

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy plumbing from other rooms

    Everything but the noisy plumbing in room 101

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Location great, staff great, people with disabilities be advised
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights

    No lift. If you have any disability, only stay on ground floor. Lots of narrow stairs, confusing layout. I have bad knees and with no luggage assist, made it difficult. In my room, shower was hard to step in due to being so high from floor, no shower mat to prevent slipping once in or trying to get out. Not trying to put down hotel for its stairs but I realized it was a big factor in my review. If stairs are not a problem for you, very nice guesthouse.

    Great location. Everywhere in town was walkable, one block from city center and Stonehenge bus stop. Great helpful staff. Good internet. Free welcome drink.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Enjoyed my stay in this hotel. I had a single bed, which was perfect for 1 night. The bed was very comfortable
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit of a maze it get to my room going up stairs, then down stairs.

    Friendly staff, cute room

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Great stay in salisbury
    • Leisure trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    All good

    Good value on this occasion with an upgrade from single to double for £5. Comfy bed, good TV, quiet, complimentary drink at the bar

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Most enjoyable, friendly staff, great location
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted via mobile

    Complicated room access.

    Staff very helpful and friendly. All good but Darren was exceptional, efficient and competent. Thank you.

    Stayed in April 2024

Showing 1 – 25

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