No desk / chair at which to do work

Parking, neat, clean, great shower, facilities

Stayed in February 2024

The heating was sporadically on so it was always cold People in other rooms where always loud Shower leaks into the floor

It was ok for what we needed, wouldnt book it for anything else other than running errands

Stayed in November 2023

Good location, great steak restaurant ( The Butchers) just 50m away ( closed Monday & Tuesday) and a Lovely pub ( Gwyn Arms ) just 120m further away ( open every day ). Comfortable stay in a quiet location with lovely views down the Swansea Valley.

Stayed in June 2023

Was a little concerned at the totally “people free” check in and correspondence via text messages to begin with ; but it was well organised and all messages were responded to very quickly. Very professional and efficient.

Great size room and the bathroom was huge. The in room fridge, microwave and kettle were a definite plus as there isn’t a breakfast offering at this property. My son and I slept very well in the comfy beds Handy pub a few doors down that did excellent food too. Bonus!

Stayed in July 2023

small shower, not enough room.

nice and clean. easy check in.

Stayed in June 2023

Had 2 rooms and had to pay a deposit on both & the refund process of the deposit can take up to 10 working days which is quite poor. The deposit was 65% of what I actually paid for the room for 3 nights. The check in was a bit of hassle as well

Everything went smoothly, rooms really comfy and everything you need. Value for money and enjoyed the stay. Was very clean & tidy. Cheap and cheerful

Stayed in June 2023

exterior

N/A

Stayed in May 2023

No hot water

Location was perfect for us as visiting Mam in a local care home.

Stayed in May 2023

the entrance to the side and the stairway up to room is not very inviting

It is a pretty location with a number of pubs nearby. the room is comfy and has been newly furnished.

Stayed in April 2023

Perfect, matched description exactly what was required

Stayed in April 2024

Extreme difficulty accessing entry, damp odour upon entering the room, room not serviced during an 8 day stay, no staff member or other occupant ever apparent on the premises, internet not available on departure morning (06:30 attempted to report an issue not possible without internet - even though departure time stated to be 8-10am), heating on for short periods of time possibly twice each day and no option to self-determine heating on or off. Transparency as to whether option to have room serviced, ? WAS THIS PART OF THE AGREEMENT NOT MADE CLEAR in description of the facility. Bath towels did not dry. Lack of toiletries- virtually none (suggest always bring one’s own, even loo paper!!)

It was comfortable in a scenic location

Stayed in March 2024

What breakfast??!!!

Stayed in January 2024

Would fit a roof over the rear decking to keep rain off, and I suppose the sun in summer.

Easy to obtain keys via key safe. Full kitchen with oven, halogen hob, fridge, all the pots/pans dishes/bowls and a washing/drying machine. Large tv with ...... Netflix - Amazon Prime - YouTube already loaded, just have your own login details. WIFI was full strength with no drop-outs. Close to a good quality pub with excellent food. Ample off road parking with good views except I visited during winter so was generally dark when I returned to property so couldn't really enjoy the views.

Stayed in December 2023

The room is very tiny and unclean

The room was freezing cold The room was not clean There was dirty unwashed cups

Stayed in November 2023

Mattress boney & bed rather small.

Good hot shower, warm room.

Stayed in October 2023

I couldn't find switches for lamps behind beds, could have done with cosier lighting in general for the evenings.

Lovely room. Clean, tidy, modern. The price for our stay was spot on also.

Stayed in September 2023

Struggling to find anything I didn't like about the place. A very minor irk was that the room could have done with cosier lighting for the evening, maybe a lamp. That is a very minor complaint though.

The room was perfect, clean and spacious, absolutely ideal. It far outweighed what I expected. The location is peaceful and quiet, the view from the room was lovely, opening the curtains in the morning was blissful. Myself and my children felt perfectly relaxed during our stay.

Stayed in August 2023

The room was tiny. Please do not be fooled by the photograph of a large room with a sofa and large window. The TV was not tuned in properly. I had no TV access in a small room on my own for two weeks. The "Watch live TV" put up a message that the TV was not properly connected to the aerial!! No facilities for washing either clothes, cutlery, or dishes. The sink in the room is tiny!! There was no seat in the room. You have to sit on the edge of the bed, even to eat a meal. There was no room cleaning or bed changing for two weeks.

The bed was very comfortable. The room was clean. The room was warm.

Stayed in August 2023

Nothing

Everything was clean & comfortable.

Stayed in August 2023

Nothing.Advertised on their ,updated by trip advisor 2023,as a hotel, restaurant ,bar With many photos of food. The place was a tip.What I presumed was the restaurant,bar,was non existent,littered with builders rubble.The front door step,had days, of mail laying on it.there are rat poison boxes, set around the building. We've taken photos.The staff level is non-existent,this is not a hotel,as advertised.I paid for the accommodation 02/05, days later booking.com ,asked me for a further £150-00, deposit ,which I paid,not yet refunded.They also asked for passport or driving licence photo.I'm 76 years old. I don't have the technology to email that. So I sent my passport number.Having sorted, alternative accommodation, Lauren, told us it was for free.It wasn't for free , it was, that were weren't to be charged any different.She said where we were going ,was a studio flat, with ensuite bath,so we could shower or bath. It was a small room, along way from studio,there was no bath. There was no sit out area,no wi-fi, no off street parking,all said or seen to be available at the New Lodge.We spent the 2 days, travelling to and from Alltwen, to see family and for the funeral.At my cost and inconvenience.This has been a bad experience.

We didn't stay there, we were re-located to a room in Swansea.,after many telephone conversations.Initially with Bianca, then with Lauren. We only accessed the building by fluke. The 2 doors to the front,would not give us access ,but we found a rear door. On accessing the room,we found it to be a single room. I have by email, 2 persons. Lauren told us it was our fault. It wasn't. I never nominated a room. Booking.com, allocated the room.

Stayed in May 2023

My confirmation said it was an apartment it was very small no chair or table and the TV was pay only no free TV

The location was OKHandy to town

Stayed in July 2023

Rubbish and weeds everywhere but someone did come and cleaned up a little

Good kitchen and plenty of space

Stayed in July 2023

The description and pictures were misleading. It was a late booking and described a suite. It was a tiny room, with a single bed. No staff present and tried multiple times to contact the administrator for a code to get in. Part building site. Noisy when the local youth were pursued late into night by the police.

Not much

Stayed in June 2023

The process to book in was very unnecessarily difficult with having to give credit card details for the rooms security deposit and a plethora of questions to complete the booking which is very unusual for a short UK stay and upon arrival at the property the incorrect details had been sent making the checking in process stressful and added to the negative experience. Customer service was good but was difficult to get through which was frustrating when the booking was stressful enough.

Stayed in June 2023