The room was very cold. We had paid in advance, they knew we were coming. It would have been thoughtful to turn the heating on in advance of our arrival in early February

Convenient location, good facilities. Bar food good. We booked a very good deal for a one night stay.

Stayed in February 2024

The pool and jacuzzi were closed would have been nice to know about it before booking

Impressive

Stayed in February 2024

There was no fridge in the room or dressing gowns. There was full tea and coffee available however no complimentary water. The staff were happy to supply a jug when asked.

Lovely quiet location. We booked a suite and it was very spacious, light and airy. Had 2 balcony doors opening up to a huge balcony with outside seating. Breakfast was very nice. Will look forward to going again when the pool facilities are open(we were made aware that it was closed when booking)

Stayed in February 2024

Dust in the bedroom

Some parts more modern than others, very antique in some parts. Interesting building

Stayed in January 2024

Pool was closed for maintenance when we were there which was a shame, so could not comment on how good it was.

Really clean, spacious room, comfortable bed. Breakfast was via order so freshly cooked and plated, not just open buffet. Bar food was fine - restaurant deserted. Price was excellent for us, cheaper than Premier Inn and had the facilities.

Stayed in January 2024

The room was cold making it unwelcoming when I walked in and it took a while to heat. There was no extra blanket apart from the decorative throw but I used an extra duvet out of a plastic bag with no cover on. Had plenty of emails explaining the pool was closed but still disappointed we couldn't use with friends Sunday morning.

The location was lovely and the sunny view was exceptional in the breakfast room. The full veggie English breakfast was good but some waiting staff at breakfast were little blunt but all said hello and goodbye. There was one particular lady at reception who was incredibly friendly and helpful. I regret not getting her name.

Stayed in January 2024

Nothing

It was all fine staff were friendly

Stayed in January 2024

The offer of food, despite the attempted elevation, was bit limited for healthier options for breakfast, salads, vegetarian dishes...no bottled water in the rooms :(

The room was well designed; very comfortable bed with nice linen, large closet and great bathroom with both shower and bath! I really enjoyed the pool and space facilities and the staff was friendly yet professional and helpful! They made the stay more pleasant.

Stayed in January 2024

Nothing

Room, breakfast and receptionist

Stayed in January 2024

Everything

Stayed in January 2024

The breakfast was a bit underwhelming. Tea and coffee from a machine, no saucers. No muesli. Just Kellogg cereals.

Staff were lovely, very helpful.

Stayed in January 2024

N/A this time.

Location and surrounding views

Stayed in January 2024

No water in the room

Stayed in January 2024

all is said aboove

Location, food was excellant but about 3 quid too expensive, breakfast was excellant and jsut right and quality, but there is no good quality coffee in the whole place- I suggst they get soemone in to give them a good coffee- I heard 3 other guest also say this. Staff are australain ukrainian, romanian, and I guess other nationalities. All very pleasant. Ausssies need to have lessons in tidy appearances, shirts without any ironing, etc...Room great, warm, size and all bathroom good, but no shaving or make up mirrors- need to look at eco thigns such as soap in a cardbourd box not plastic, etc..Lovely views at breakfast . All was great and I leave feedback not as complaint, but to help maybe.. Bizarre ssytem of controlling the tvs in the upper bar- at reception not at bar for the customers... very flexible in breakfast choices people can have around the set menu- very good. Thank you

Stayed in January 2024

Dirty gym showers and non-working lockers

Great location, spa facilities, spacious rooms, friendly staff

Stayed in January 2024

The reception staff

The reception staff

Stayed in January 2024

English breakfast was ok. The toast came well before the breakfast so toast was cold before hot food arrived. Otherwise lovely hotel. Carpets looked tired and corridor lights shone in under our room door which was annoying.

Hotel was lovely. Staff were very helpful and friendly.

Stayed in January 2024

The bed wasn’t comfortable it feels like the two single beds been join together very uncomfortable in the middle

Stayed in January 2024

The restaurant/bar facilities could do with updating and staff could be a little more welcoming.

The room was extremely comfortable, and the spa was good.

Stayed in January 2024

The evening meal and breakfast was average and there was no water in the room

The suite was very nice and comfortable and the staff was friendly and helpful

Stayed in January 2024

pool not easy access. Choice of menu. Drinks expensive.

All under cover. excellent gym. Good sized room. Large shower Good spa and treatments.

Stayed in January 2024

Everything

Stayed in December 2023

No drinking water in rooms and a big bottle to buy is £5.10!!! - I think this is terrible particularly as we’d upgraded to a suite and paying a lot for the room Also no fridge in room, even in a suite? This hotel is very expensive for food, drinks, everything and it doesn’t correlate with the outdated hotel

Location great. Receptionist super helpful and friendly

Stayed in January 2024

No water in the room

Breakfast was good. Location perfect for the wedding we went to at Notley Abbey

Stayed in December 2023

Despite all bad reviews that I’ve seen, place is really worth of money! Clean, and great service.

Stayed in December 2023