Outside the window of room 15 is some kind of overflow water that you can hear all night. It also bangs once it filled and the process starts again. Kept waking me up as I’m a light sleeper. Didn’t notice it until we went to bed. Bathroom needs refurbishing as it’s has a water leak.

Easy to check in and out. Bed was comfortable. Room was a nice size. Shower was nice once you got the right mix of water. Walking distance to a Marstons pub.

Stayed in August 2023

The check in was a computer, I struggled to find my booking. One of the ladies behind the bar was on hand happy to help thankfully. Very low ceilings and steep stairs (this is because i am tall, it's not necessarily a negative as it gave the hotel a lovely feeling and gave it a lovely character. Its more an FYI for tall people).

The hotel was lovely, it was clean and tidy and served our purpose well. The Staff were very polite and helpful. It had character. Our room had low ceilings and crooked floor boards, it was a lovely warm,cozy feeling room.

Stayed in August 2023

Room external to main building, and up a steep flight of stairs - not for the disabled. Room was of a good size but very tired and dated. Carrying luggage over earth and stony ground was difficult, and the climb up those stairs a back-breaker!

Breakfast was standard fare and decent quality. Staff were pleasant. Location was good for us.

Stayed in July 2023

Self service breakfast on first morning, awkward to serve, not much there and cold. Room not visited on one of the days so drinks not replenished. Toilet seat was lose and dangerous, but rectified. Shower was not properly fixed to the wall. TV fittings left in bed side table and dressing table. TV kept being interrupted with wifi message. Prefer bedroom with a window.

Bed was extremely comfortable. Air-con worked well and was quiet. Peaceful night's sleep despite wedding party and other functions. Powerful shower New, cleanly decorated room and corridor. Friendly, helpful staff Parking excellent. Lovely town centre within walking distance.

Stayed in July 2023

Windows didn’t open, no aircon. Self-check in system didn’t work.

Location, parking, beds

Stayed in August 2023

Steps to our room !

Very good

Stayed in August 2023

There was a bit of mould in my bathroom which I felt could have been dealt with. But really that was all.

My room had been recently renovated, so this was lovely. Bed was comfortable. Staff were amazing, especially Zara. She really went out of her way to help us.

Stayed in August 2023

Badly in need of an update across the board.

Great location, brilliant staff who try extra hard to work around that there isn’t enough of them. Reasonable value, but not a destination.

Stayed in August 2023

Room just needed finishing off, was nice but the bathroom looked unfinished

Good location, comfy bed, good night's sleep

Stayed in July 2023

Room was clean but just needed some TLC. Unfortunately the bed side lights were not working, the tv remote was not working, slow draining sink in bathroom. Tried to call reception but the phone wasn’t working either so had to head back to front desk to let them know. The hotel manager (Stacey) was very helpful and went above and beyond to fix the tv (travelling with child) and noted the other issues too.

Location was perfect for Bressingham and travel to Diss station Small but nice breakfast buffet selection and great choice of cooked breakfast items available to order. Great customer service.

Stayed in July 2023

Breakfast a little greasy

Lovely room

Stayed in July 2023

No complaints

Excellent service from Zara, our taxi didn’t arrive and she tried calling for another everywhere she could. She was so helpful and professional, can’t thank her enough. All the staff are great.

Stayed in July 2023

Not much really! teeny tiny complaint was that none of the wall lights worked and so it was quite dim with there only being a small window. We couldn’t watch the tv as the Wi-Fi was playing up I think, and the lamp in the kids room got worryingly hot when on for a short time.

Very spacious room in the annexe with an extra bedroom for the kids! Plenty of toiletries and little extras! Beds very comfy and clean. Very dog friendly and breakfast was fresh and plentiful with lots of choice! Would definitely stay again and hope to next year.

Stayed in July 2023

Apparently there were some rooms on the ground floor. I climbed several flights of stairs to get to my room.

The room was comfortable. The bed was comfortable. It had TV and Wi-Fi. It was in a convenient position central to the places I wanted to go. There was good variety in the breakfast. The staff were friendly and helpful. Dinner was available for an extra amount.

Stayed in June 2023

room had ants and wasn't cleaned once during a 3 night stay.

friendly staff

Stayed in July 2023

The hotel was very tired needed a extensive make over. The bathroom door could not be closed and the bath would not drain. The flooring needed replacing and the wall by the door was badly damaged.

The breakfast was good plenty of it. The staff were very friendly and plesent, also the bed was very comfortable.

Stayed in July 2023

The room was not in the main building The TV did not work There was no hair dryer

The breakfast was great Lots of choice, staff were very friendly.

Stayed in July 2023

The main road was a bit noisier than I remembered from our last visit.

Our ground floor room was very well equipped .We had ample tea items,even hot chocolate!

Stayed in July 2023

Automated self check in!

Where it was situated and the cleanliness of the room.

Stayed in July 2023

Automated check-in system very confusing. Had to seek help to check in; staff seemed to be hard pressed and short staffed (but when I found someone, she was very helpful). Small shortcomings in maintenance, e.g. room light not working etc but no major problems.

I feel that I got exactly what I had booked for and expected. Staff friendly and helpful. Hotel basically clean and comfortable. Very convenient for the reason for my stay at Diss - travel by train and visiting Bressingham for a special event there.

Stayed in July 2023

property was close to Snetterton race track. Friendly staff, great breakfast

Stayed in July 2023

We were in room 8 and the floor boards were very noisy! For us, the biggest disappointment was the staff, who were not very welcoming and made us feel like a hindrance when checking in.

The room was a good size but very dated and not particularly clean. The bathroom was also spacious and the shower powerful. We didn't eat at the hotel so unable to comment on the food, but we did visit the Marstons pub which is just a few minutes walk away and was lovely. We stayed for an event at Snetterton Circuit which was approximately a 20 minute drive away.

Stayed in July 2023

We didn’t know we had to put a sign on the door to ask for the room to be cleaned and when I did it didn’t get cleaned so I had run out of toilet roll so had to go to reception at 10.30 at night it was very dark because had to go down the side we’re the trees are to get some room 15 was replenished and towels and biscuits replaced but no cleaning or hoovering was done and we were made aware there was only one person to clean 20 rooms ! And the ceiling in reception was dripping water and bulging and needs repairing

Location friendly helpful staff but seriously understaffed

Stayed in July 2023

The main building is quite old and tired

The room was light, airy and comfortable with soap, shower gel etc and good tea and coffee facilities. Staff members were all friendly and very helpful. Safe cycle parking

Stayed in July 2023