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Reviews of The Quay

The Quay Conduit Street, Faversham, ME13 7DF, United Kingdom

#4 of 5 hotels in Faversham

Guests' Choice

Review score

Based on 360 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    8.8

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 3 May 2024

    8.0
    Really nice stay - great location and lovely breakfast
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely location Nice room Friendly staff who were very helpful

    Stayed in March 2024

  • Reviewed: 2 May 2024

    8.0
    Having said all that my stay was comfortable ,breakfast was included , it was conveniently located
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    The room suited one person but it would have been small for a couple staying more than a night the half length hanging rail was over the area where the kettle was so you couldn't hang anything there . The hand basin was so small that I couldnt wash my face properly and to fill the kettle you need to use a glass as it wouldnt fit under the tap. The tea and coffee was nice with a Nespresso machine but the cup was too small for a proper cup of tea or coffee.

    The location was handy for walking into the town and walking round the historic houses and down to the Quay The staff were friendly and f helpful , providing green tea bags when requested and finding a hair dryer for me

    Stayed in April 2024

  • Reviewed: 1 May 2024

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing really that we didn't like. It would have been nice to have coat hooks in the room hallway. A vegan cooked option at breakfast, but I bet the chef would have accommodated us if we had asked. The outlook from inside the bar area out is a bit run down, with what looks like a disused commercial building opposite, but there is not much that the hotel can do about that.

    Very friendly welcome upon arrival. Great location for the town, pubs, and restaurants. Room 2 was nice and quiet and had plenty of plug sockets for charging phones, etc. The bed was very comfortable. We liked the quirky wallpapers throughout the property. The bar area had a good atmosphere with a lovely courtyard, which we would have used had the weather been better. Breakfast was well cooked. We liked the fact that the tables were well spaced. We were lucky and got a parking space right outside the hotel. We like walking, and the hotel is literally on the coast path. We walked to Whitstable from the door. Faversham itself has lots of historical buildings, and we feel it is well worth a visit. If we return, we will definitely stay at the Quay Hotel.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Very comfortable and enjoyable stay.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking could be difficult but we did manage to find one of the four available spaces. Was fairly expensive for one night but was worth it.

    Amazing 4 poster bed, huge and comfortable. Lovely big room. Roll top bath in room. Also spacious bathroom with shower. Stylish decor. Tasty cooked breakfast included. Attentive pleasant staff, very friendly. Easy to book in and out. Very enjoyable stay for our 10th anniversary!

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Would stay again nice comfy stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Nice property comfy room massive bed

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    A great place for a short stay.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I was on the top floor and the stairs were steep. The only coffee available at breakfast was cafetière and I craved a latte.

    Lovely old inn beautifully refurbished, in a great location and very comfortable large room.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nicely updated building. Lovely bar and restaurant with a very reasonably priced menu. All staff very friendly and exceptionally helpful

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    10/10 for location, finer attention to detail and cleanliness would have improved the stay.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed valance had dark stains on, the tiles were cracked and the carpets grubby. Tiny little cups (espresso size) not big enough for a cup of tea. 1 small bottle of water, could have had at least 2. Some of the furniture could’ve been upgraded in the room as rather than shabby chic/classy, looked tired.

    Location We had a party at The Old Brewery Store, it’s literally across the street the road. We had the King Room, 4 Poster & roll top bath in room.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Good for one night stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    Confusing arrangement of rooms as we were in a party.

    Room was good. Stairs rather difficult for me and there was rather a lot of heavy doors to get through

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Excellent value for money would recommend 100%
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely property well kept and very clean

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Lovely relaxing stay at tasteful and reasonably priced hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    What a lovely place. Great location close to the waterfront, great hospitality, delicious breakfast included, nice clean tastefully decorated, quiet room. A very relaxing stay.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Wondeful, would recommend, will be staying here again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The road it sits on at times can be noisy.

    Excellent service and the room was incredibly comfortable, great size

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    A lovely room we would recommend TheQuay to stay at.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    There was only one biscuit and no sugar in the room. Cups were tiny. Not much soap or bathroom accessories as in other places we have stayed.

    The room was lovely but a bit hazardous to get to steep stairs and one hand rail/bannister was broken. The staff were brilliant and friendly and the breakfast was great.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    10
    Great find and would definitely recommend
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Managed to nab one of the 4 raking spaces. Room was ready early which was a real bonus. Fantastic room with huge bed and bath in the bedroom. Staff were really helpful and friendly.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really ....

    Staff were lovely location is good rooms are quirky but nice...its an enjoyable stay....been there twice and would go back

    Stayed in March 2024

  • Reviewed: 1 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Delicious scrambled eggs. Delicious food. Friendly staff. Good rooms. All good

    Stayed in January 2024

  • Reviewed: 31 January 2024

    10
    Excellent accommodation and position of Hotel very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    We were very pleased with our stay

    Stayed in January 2024

  • Reviewed: 3 January 2024

    8.0
    Good location and would stay again
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely pub/hotel

    Stayed in October 2023

  • Reviewed: 9 December 2023

    9.0
    Everything you'd want for a short weekend break with friends. Comfortable and good value for money.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The only thing was not having a small fridge in the room, but not a game changer.

    Great for a short stay. The staff were very friendly with an easy check in process. Very central location with parking right outside. Good value for money and the breakfast was also included. Would stay again.

    Stayed in November 2023

  • Reviewed: 30 November 2023

    8.0
    Very good, will be back. Hopefully the shower problem will be fixed.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The shower. It was impossible to mix hot and cold (Room 7). Water was either scalding hot or cold so shower was unusable.

    Very good

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    Friendly staff with a good location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Disappointing starters at dinner considering the price. Overpriced wine for the quality. Heavily Stained carpets in the bedrooms. The bathroom had a filthy toilet brush and long hair in the e sink

    Helpful staff, big room with lovely en suite.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night

    Such a comfortable bed, great food and friendly staff

    Stayed in October 2023

  • Reviewed: 30 October 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, great location

    Stayed in October 2023

  • Reviewed: 28 October 2023

    9.0
    Great central location. Comfortable rooms and excellent breakfast.
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable rooms, excellent breakfast. Good shower in double room. Shower room in single bedroom a bit tight for space but building is old and they have used the available space well.

    Stayed in October 2023

Showing 1 – 25

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