Everything a little worn. Rooms quite expensive for the level of facilities.

A traditional seaside hotel with somewhat old-fashioned decor. Rooms were large and comfortable. Bathrooms were good but, again, a bit dated. Staff were friendly and helpful. Location is fantastic - just over the bridge from the quay if you are arriving/departing on the Lundy ferry.

Stayed in September 2023

The fact that we were charged for leaving 1 hour later than the check out time which is way too early at 11am

The location and the decor of the hotel and its rooms

Stayed in August 2023

The room was next to a busy road, only had single glazed windows, so rather noisy at night. Really did need sound proofing better

The room was beautiful, the decor of the hotel and its furnishing were so interesting and luxurious. Staff were brilliant

Stayed in August 2023

The breakfast at 14.50 for continental was very poor value as when we arrived at 8.30 there was no fresh fruit and no milk. Not much choice of cereal. When we asked the waitress, the comment was I will see if there is any fruit in the kitchen, also the milk was not passed to us directly but placed on the main table for all to share. Continental breakfast should include cheese meats or croissant.

The room was very clean the bed very comfortable

Stayed in August 2023

We were put downstairs which was next to a big function room. The road with the cars was quite load and but wake my partner up multiple times in the night.

The food for both the evening meal and breakfast was very tasty, and the service was great.

Stayed in August 2023

Some restaurant staff seemed a little new and needed a bit more training, especially around wine knowledge and serving.

Good food at the restaurant. Location was central to the downtown. Loved the lounge on the upper floor.

Stayed in August 2023

Very slow service with evening dinner the property itself is fine

Clean, tidy and easy parking

Stayed in August 2023

Marked 'facilities' because of a substandard breakfast on our first morning - we opted for the buffet and coffee, but there were no fresh bread rolls and limited fruit available to have with cereal; we requested two slices of toast each but only got 6 half slices of poor quality. Small things, but annoying. We avoided breakfast for the rest of our stay. Also, in our first floor room overlooking the bridge, we had no net curtains, so felt rather exposed to people passing or on the building site over the road.

The room, bed and the building generally were very good, and the staff were pleasant and helpful.

Stayed in August 2023

bit dated, small bed

friendly staff

Stayed in August 2023

The building was lovely and full of history , but could have done with a bit of a brush up, it's looking a little tired.

The room was clean with comfy beds and a good range of facilities.

Stayed in July 2023

everything regards.

Stayed in July 2023

Clean comfortable room

Stayed in July 2023

Lovely Comfortable room, great breakfast

Stayed in July 2023

Lovely hoitel, very convienient for the Oldenburg

Stayed in July 2023

My room was on a slant in this very old building. I'm sensitive to this, but fortunatelyI was able to sleep on an angle in the king size bed to compensate.

Clean rooms, professional staff, great breakfast

Stayed in July 2023

No complaints.

The comfortable facililities, attentive staff, excellent food and stunning location by the river.

Stayed in July 2023

Service at breakfast was slow. Had to fetch a waitress to take our order after 20 minutes, even though two were standing at the entrance and one had seated us (so knew we were there.

Well appointed rooms - the Kingsley room is nice for a pre-dinner drink, with good views over the river. Dinner was nice, with good veggie options.

Stayed in July 2023

It's an old place, a little bare and could do with a refurb and some brighter colours

The location is great and the staff are helpful and friendly. The bed was comfy. Car park right outside.

Stayed in July 2023

Would have liked a proper bar

Quirky

Stayed in July 2023

I thought it was expensive for what it offered. It was also quite noisy,doors banging. Rooms quite dated.

Was clean and comfortable and had all necessary facilities. Situated across the river from main town.

Stayed in July 2023

My daughter (7) and I had dinner on the Friday night, the food was great and the portions were absolutely massive, actually too big for us but I'd rather have the choice to not eat all of it than to leave dinner hungry! The only downside was the service being slow and unprofessional. I had to remind the waitress that we'd not yet had our drinks after watching her and another waitress chatting to the barman for about ten minutes. Their conversation was easily overheard and revolved around them counting down the hours until they finished their shift... there were two hours left. It didn't make for a pleasant atmosphere because they clearly didn't want to be working and the slow service was a theme through the evening; menus were given to us and then I had to prompt someone to take our order, then we had to wait an age for the food, especially with the dessert. The breakfast options were good and portions again were big, but I felt at £15 for a cooked breakfast and £14.50 for the continental (per person!!) it was way overpriced. I spent £29 for both of us to have the continental... so cereal, fruit and croissants... £29!!!! We were initially brought one croissant and when the waiter asked if we would like another I had to refrain from flippantly telling him that for £29 I could buy half a bakery so yes, bring us more! This was my only complaint about the stay and obviously not an issue if you aren't planning on having dinner or breakfast there.

The property itself and was great, well kept, clean, nice facilities such as the lounge to use pre/post check in/out were a nice feature. The room was huge and better than I'd booked which was a brilliant surprise.

Stayed in June 2023

Bed was uncomfortable as it was very soft

Great location, bar and dining room were fabulous.

Stayed in June 2023

The room was nothing special for the price we paid, even after the upgrade. Bottled water in the room would have been nice.

We were upgraded to a bigger room which was appreciated in very hot and humid conditions. Location is very convenient for exploring Bideford. Tasty and plentiful breakfast.

Stayed in June 2023

When opened this hotel would have been a prime location which suffers now from being at a busy and noisy cross roads. Sadly this leaves choices between opening windows, with added noise and pollution, or being cooked and stifled. I would like the hotel to consider its environmental impact - use of electric fans and toilet cleaning products in particular and was that a noisy kitchen fan from breakfast time?

Obviously the team are woking hard to manage for quality. It is an elegant building, with its own parking. I asked for a room with a view and it does look over the river and its bridge. The rooms were well presented, clean and with good provision. I needed to change rooms and this was done willingly, though with apology as I took a downgrade to a less choice room as it was quieter. I would prioritise room improvement in the less favoured rooms, work to partner the old railway line and make this a quieter room with a view.

Stayed in May 2023

Nothing

All

Stayed in May 2023