Lift area has a terrible smell..think chip pan and grease... all the time. Corridors and rooms are tired. Ripped wallpaper, stained curtains, Ripped flooring in bathroom. All needs an update. Lighting in the room is awful. Breakfast is chaos. Queuing for hot food for over 10 minutes as it was empty. Staff refilling buffet were rude. Food was enjoyable though.

Location was great. Parking at the hotel was a bonus albeit a little tight for larger cars. Check in staff were lovely. Breakfast quality was good.

Stayed in March 2024

Seemed like it still needed a bit of work doing

Nice and bigger

Stayed in March 2024

for the price of the room the hotel decor needs updating, miss match furniture in the rooms fabric fading an tearing off chairs in restaurant, bed was uncomfortable

Staff were great, location perfect

Stayed in March 2024

The TV totally in the wrong position making watching difficult. Bath panel hanging off. Dangerous stepping into bath to shower, slippy. This was an upgrade on arrival and having previously stayed twice before felt more of a downgrade! We like staying at this hotel as it allows us to continue our stay away together so our chats and banter continues instead of going into our separate rooms.

Location is perfect. Most of the staff friendly and helpful,only one lacked these qualities.

Stayed in March 2024

I stayed years ago and it seems like it needs updating a little

The location

Stayed in March 2024

Those dang hens

Lovely hotel, great staff, jacuzzi 10/10, only thing that was awful was the two hen parties on either side of us that never let us sleep 🥲

Stayed in March 2024

Room was underwhelming considering the prices.

Location was good, walking distance to everything.

Stayed in December 2023

Breakfast was nice but waiting to long the dishes to be brought out and expensive at £17.50 compared to other hotels

Hotel nice staff friendly and helpful

Stayed in March 2024

Expected a mini fridge in the room for the price and stars

The jacuzzi bath tub!

Stayed in March 2024

Reception staff were offhand and unhelpful.

Location was good, and room was comfortable.

Stayed in December 2023

Television did not work

Beds room

Stayed in March 2024

Drink and food very expensive

The Shankly memorabilia

Stayed in March 2024

Polite and friendly staff, great location and the food was amazing!

Stayed in March 2024

Found hotel has let itself go a bit. Carpets... no water in room etc

Staff were very helpful

Stayed in March 2024

The decor in the rooms looks a little worn.

Didn't have breakfast but location was great

Stayed in February 2024

Tv wasn’t working and the bed had some springs coming through

Location was good and staff were so friendly.

Stayed in March 2024

Sadly even after saying on booking and on arrival with both hotel and restaurant that we were celebrating my mother in laws 80th yes 80th birthday no one acknowledge in it very poor and such a simple thing to do

Location

Stayed in March 2024

The noise from other people staying on same floor running up and down corridor in the middle of the night shouting and banging scared us all

Location and size of room

Stayed in March 2024

Felt a bit run down, the double beds were 2 singles pushed together but not fixed so the beds separated throughout the night waking us up as there was nothing stopping them from moving. The TV technology pages advised there was apple play and Bluetooth connectivity, after spending about 30 minutes+ to try and get atleast one of them working we had to go down to reception who said that the Bluetooth speakers aren’t connected any more due to interference and the apply play doesn’t work either, only androids could connect. In my opinion the TVs technology pages should be updated to reflect this and save guests the frustration of trying to get them to work. We also found we could only access freeview tv despite sky sports and other premium channels/apps being mentioned as available on the TV technology pages. We also had our key cards stop working on 2 separate occasions, having to go to reception to get them replaced/reactivated and being let into our room by maintenance another time, an issue I have never had at another hotel.

Very good location, massive room with a nice view. Nicely decorated throughout.

Stayed in March 2024

Heating didn't work in the room

great location only minutes from train station, staff very friendly, fab decor

Stayed in February 2024

location

Stayed in December 2023

Themed room was booked but got put in a grey room with a tiny covered window ??

Great hotel ideally located

Stayed in March 2024

The room was dates, floorboards lifting. Taps in bathroom loose. Poor maintenance of the rooms. We paid for the samba lunch not what was advertised sandwiches small, caked stale and dry. Cocktails not at all pleasant to drink.

The size of the rooms allowing us all to stay together

Stayed in March 2024

Decor Location Space Staff

Stayed in March 2024

While our family room on the 5th floor was more than adequate, some of the decor is looking a "little tired" at this stage. The pink colour scheme could really do with a much needed makeover at this stage.

Good central location. Had lunch in the Bastion restaurant which was very good. Also enjoyed the large number of Bill Shankly memorabilia here -fascinating and brilliantly maintained. Staff everywhere were very nice.

Stayed in February 2024