Reception staff were offhand and unhelpful.

Location was good, and room was comfortable.

Stayed in December 2023

Television did not work

Beds room

Stayed in March 2024

Drink and food very expensive

The Shankly memorabilia

Stayed in March 2024

Polite and friendly staff, great location and the food was amazing!

Stayed in March 2024

Found hotel has let itself go a bit. Carpets... no water in room etc

Staff were very helpful

Stayed in March 2024

The decor in the rooms looks a little worn.

Didn't have breakfast but location was great

Stayed in February 2024

Tv wasn’t working and the bed had some springs coming through

Location was good and staff were so friendly.

Stayed in March 2024

Sadly even after saying on booking and on arrival with both hotel and restaurant that we were celebrating my mother in laws 80th yes 80th birthday no one acknowledge in it very poor and such a simple thing to do

Location

Stayed in March 2024

The noise from other people staying on same floor running up and down corridor in the middle of the night shouting and banging scared us all

Location and size of room

Stayed in March 2024

Felt a bit run down, the double beds were 2 singles pushed together but not fixed so the beds separated throughout the night waking us up as there was nothing stopping them from moving. The TV technology pages advised there was apple play and Bluetooth connectivity, after spending about 30 minutes+ to try and get atleast one of them working we had to go down to reception who said that the Bluetooth speakers aren’t connected any more due to interference and the apply play doesn’t work either, only androids could connect. In my opinion the TVs technology pages should be updated to reflect this and save guests the frustration of trying to get them to work. We also found we could only access freeview tv despite sky sports and other premium channels/apps being mentioned as available on the TV technology pages. We also had our key cards stop working on 2 separate occasions, having to go to reception to get them replaced/reactivated and being let into our room by maintenance another time, an issue I have never had at another hotel.

Very good location, massive room with a nice view. Nicely decorated throughout.

Stayed in March 2024

Heating didn't work in the room

great location only minutes from train station, staff very friendly, fab decor

Stayed in February 2024

location

Stayed in December 2023

Themed room was booked but got put in a grey room with a tiny covered window ??

Great hotel ideally located

Stayed in March 2024

The room was dates, floorboards lifting. Taps in bathroom loose. Poor maintenance of the rooms. We paid for the samba lunch not what was advertised sandwiches small, caked stale and dry. Cocktails not at all pleasant to drink.

The size of the rooms allowing us all to stay together

Stayed in March 2024

Decor Location Space Staff

Stayed in March 2024

While our family room on the 5th floor was more than adequate, some of the decor is looking a "little tired" at this stage. The pink colour scheme could really do with a much needed makeover at this stage.

Good central location. Had lunch in the Bastion restaurant which was very good. Also enjoyed the large number of Bill Shankly memorabilia here -fascinating and brilliantly maintained. Staff everywhere were very nice.

Stayed in February 2024

When we arrived it felt very awkward and unwelcoming, you need photo ID on you and unfortunately I’d misplaced mine and couldn’t find it, I offered to show my bank card that I’d booked with and I had the booking email but that was not enough, I had to go through my phone and find a picture of my photo ID, luckily I had one. We booked a luxury room and it wasn’t luxury, it was nice though. A lot of the seating area in the bar downstairs was reserved. Drinks are very expensive just under £20 for 1 double vodka and lemonade and 1 double archers and lemonade. The following day we were out of our room by 10am, we left our bags at the hotel and returned at 12.15pm to collect them, we asked if we could charge our phones in the bar area due to our train tickets being on our phone and our phones being dead as the sockets in our room stopped working and was told that we couldn’t as it was a Saturday and they had reservations for the tables.

The hotel had fab decor and the room was clean, beds were comfortable and the bath was great. In house dj also was great.

Stayed in February 2024

There was some mould on the ceiling.

The jaquzzi bath

Stayed in February 2024

Very nice hotel in a perfect location. Wonderful breakfast, eating area is lovely. Lovely friendly staff.

Stayed in February 2024

Nothing

The location was perfect for our night out

Stayed in February 2024

Struggled to get continuous hot water, room keys had to continually re-programmed though they did say they're supposed to be having new ones, double glazing didn't keep out the cold or noise from the road, could do with better sofa bed and more hand towels

Good location once we figured out exactly where it was, very nicely decorated, staff helpful, room was large and spacious, beds comfy apart from sofa bed which was a bit past its best, clean, good housekeeping

Stayed in February 2024

Cleanliness, restaurant staff were rude and meal very delayed despite only a few tables. One customer was vaping at her table. We ended up with a parking ticket for £60 after i called ahead and receptionist told me to come in abd pay using code at front desk. This meant we ended up with a parking ticket.

Whirlpool bath

Stayed in January 2024

Room next door was a party room and that's fine it's what the hotel is known for. But the hotel should look at the bookings and see those that are groups and those that are with children and try to separate the two to prevent complaints etc

The room was stunning a little tired but beautiful decor. Kids loved the massive jacuzzi bath. Evening meals were very reasonable for the kids holidays and lovely as was breakfast

Stayed in February 2024

it needs TLC the whole property the leathers chairs in the lobby were all ripped and the stuffing pulled out of them the walls and wallpaper in the corridors and by the lifts were torn and scuffed the whole decor is fab but it all needs to be freshened up

very central to everything I have stayed twice before in the shankly

Stayed in February 2024

It is a bit battered and in need of a refurb, photos look great, but lots of wear and tear in the rooms, not the best beds and probably closer to a 3 star rather than 4 star based on my own opinion.

Big rooms, decent location, nice staff

Stayed in February 2024