Car park by hotel is council run so need to buy parking ticket if there between 10 am and 5 pm. Not the responsibility of the hotel,so it's not a complaint,just made things a bit inconvenient.

Friendly staff, food was very good,and a great location across the road from the Ironbridge.

Stayed in April 2024

The window has a huge draft and the room was very cold even with the heating on full. Found a black hair on the clean towel which is never good.

The room was very fresh, new bathroom and the shower was lovely.

Stayed in March 2024

Shower was leaking whilst showering and older property.

Location is great and staff were very lovely.

Stayed in November 2023

The central heating wasn't working so we had to use a small fan. Not ideal. Didn't realise there was no parking facilities. Didn't use the wardrobe as there was lots of dust in the bottom

The staff were lovely, really friendly. The food was excellent, both evening meal and breakfast. The bed and pillows were really comfy. I would stay there again as long as the heating was working. Great location

Stayed in November 2023

Heating in room was poor

Super friendly staff, great location looking over the iron bridge

Stayed in November 2023

Our room was a little tired, but as the owner has only been in place for a few months, his plans will improve the hotel. A fine old building in an excellent location

Best location in Ironbridge...very friendly staff..refurbishment in progress which will make the hotel even better.

Stayed in September 2023

I was kept waiting about for a quite a few times.

Breakfast was excellent

Stayed in September 2023

Really nice place

Stayed in August 2023

Check in , not very helpful. Just given key and expected to know where to go . No welcoming or greeting

Great room , over looking the Ironbridge. Bed comfy. Room clean

Stayed in September 2023

Parking

Just what we wanted

Stayed in August 2023

The room had a couple of minor defects but nothing that would stop me staying again.

Had a lovely overnight stay at the Tontine, ideal for a riverside walk and exploring the village. Service was exemplary and the breakfast was enormous and beautifully cooked. Excellent. Special mention to Carly for accommodating our request to have breakfast in the sunshine and being limitless in your helpfulness, you are a credit to the hotel and to the wider hospitality industry. ⭐⭐⭐⭐⭐

Stayed in August 2023

Friendly staff and great location. Beautiful surroundings

Stayed in August 2023

Bed wasn't the most comfortable.

The staff were very friendly and attentive and the breakfast menu was one of the best I have seen and cooked to perfection. Really great selection if you fancied something other than a fry up, and my partner's fry up was excellent as well.

Stayed in August 2023

carpets were very worn, couldn't get shower to a useable temp. Breakfast quite expensive but cant say if it was good value as we ate elsewhere ( shame).

location was perfect, free parking outside if you can drop on a space ,(we did) . comfy clean bed. plenty of storage space. Helpful polite staff.

Stayed in August 2023

The toilet masarator

The area and unique pub

Stayed in August 2023

Wardrobe doors hard to close, window would not close fully

Comfortable bed but squeaky

Stayed in August 2023

The great central location means you will need earplugs should you want to sleep through the night. Not at all the fault of the establishment. The building is full of character and might seem a little tatty to some. But everything works.

Great location in the middle of everything, with friendly informative staff. Lots to see in the area and some lovely walks in the surrounding area. Parking can be free if you are willing to move the car around.

Stayed in August 2023

Only one chair in the room, not a major issue though.

Found the staff to be very friendly and helpful regarding the local area.

Stayed in July 2023

No parking Stairs Poor view "courtyard" meant messy storage area

Location great and nice room.

Stayed in July 2023

No food in the bar on the Sunday night when we were there, which was a shame, but there are other places to eat so it wasn't too much of a problem. No parking although if you are lucky there is a small amount of pay and display nearby. I would recommend doing what we did and driving around to the large pay and display car park on the other side of the bridge and walking back over the bridge - it's only a couple of minutes walk.

Brilliant location, right opposite the iron bridge - my room had a view straight across the bridge. Friendly staff and comfortable bed in a nice room. It could do with a little TLC but the owner told me they are gradually working their way through the hotel and updating it as they can. Really nice old fashioned bar with no tv (which is a bonus as far as I'm concerned) with some nice beers.

Stayed in June 2023

On arrival we were asked for our credit card details which wasn’t advertised at time of booking; which made us feel very uncomfortable and concerned about our personal financial information. Expensive and inedible breakfast; milk was off, no continental option as promised and £12.00 per person! The cleaning standards were not up to scratch, lots of cobwebs and dust in a number of places. Very tired property but as we were told a work in process. We were in an unrenovated room, hence the cheaper price.

Historical building but needs a lot more work doing to it.

Stayed in June 2023

The bedrooms are in the process of being renovated. Some bedrooms have already been done to a superb standard, whilst others wait in the wings. Thank you Steve and Cameron for the guided tour of the hotel, you are doing a fantastic job in just a short time, can’t wait to see the place once you have finished. I must give Cameron a big shout out for the excellent food he cooked for us in the restaurant, it was amazing.

Stayed in June 2023

Bathroom was poorly maintained, and the room in general needs decorating.

Fab location, friendly staff, Ironbridge is charming.

Stayed in June 2023

En suite facilities were fine overall, but some signs of mould on the shower unit. A toilet brush in the bathroom would also be advisable!

Excellent location: I particularly enjoyed the view of the bridge from my window. A comfortable room with ample bedding - ensuite facilities were fine and it was quiet on both nights I stayed. Parking was tricky (between 10am and 5pm especially), but this is an inevitably reality of staying in a hotel so centrally located in a World Heritage site town!

Stayed in June 2023