The Green, Stoke on Trent, ST12 9AE, United Kingdom
#2 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 1272 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.4
Value for money
9.0
Free WiFi
8.2
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End of dialog contentReviewed: 14 February 2024
Neil
United KingdomRoom was comfortable and clean and the staff were all friendly. Lovely breakfast with lots of choice. Will stay here again next time I am down for work. Room wasn't massive, but was fine for what I needed and had a lovely little shared courtyard also.
Stayed in February 2024
Reviewed: 12 February 2024
Tamsin
United KingdomNothing. But I’m not happy with the amount of emails received. Complete overload
Lovely hotel
Stayed in February 2024
Reviewed: 11 February 2024
Paul
United KingdomEverything about the hotel was first class, from the professional and friendly check-in staff on my arrival to the well equipped and comfortable room and excellent service that I received throughout my stay. The hotel staff were all very friendly and helpful. Dinner at the restaurant on my first evening was excellent with an experienced chef serving quality food that was beautifully presented. I would certainly stay at the Upper House again.
Stayed in January 2024
Reviewed: 11 February 2024
Peter
United KingdomBit pricey for the room I had
Beautiful venue and location - really good breakfast
Stayed in January 2024
Reviewed: 10 February 2024
Laura
United KingdomSometimes too hot in the room, but fan provided and radiator turns off
Beautiful setting and comfortable bed
Stayed in February 2024
Reviewed: 10 February 2024
Bryony
United KingdomIt was very hot in the building although I'd rather be too warm than too cold!
Lovely location
Stayed in January 2024
Reviewed: 5 February 2024
Rhiann
United KingdomEverything. It was clean, warm and welcoming. Truly wonderful experience.
Stayed in February 2024
Reviewed: 3 February 2024
Jane
United KingdomLovely characterful property
Stayed in February 2024
Reviewed: 30 January 2024
Phillip
United KingdomEverything, room was great, breakfast was great, staff were great.
Stayed in January 2024
Reviewed: 27 January 2024
Debra
United KingdomToo hot in rooms
Hotel was fantastic
Stayed in January 2024
Reviewed: 27 January 2024
Debra
United KingdomToo hot in rooms
Everything was fantastic
Stayed in January 2024
Reviewed: 23 January 2024
Laurey
United KingdomNothing it was great
Beautiful and clean
Stayed in October 2023
Reviewed: 23 January 2024
Richard
United KingdomNothing
We visited the Upper House and upon arrival we were blown away by the beautiful grounds and stunning location. The reception was wonderfully warm and pleasant. The interior was delightfully furnished and extremely clean. Our room was well equipped, comfortable and the bed was exceptionally comfortable. Our breakfasts were outstanding and restaurant service was top notch. The reception staff and Bella could not have been more welcoming and helpful. Definitely well worth a visit!
Stayed in January 2024
Reviewed: 22 January 2024
Hilary
United KingdomOur room was absolutely freezing when we arrived and we were told by receptionist that the heating doesn’t come on until 5pm. However still no heating later and it then transpired that the heating had broken down. We were supplied with an electric heater and the heating was on by the time we went to bed.
Lovely setting for a wedding, old fashioned furnishings but comfortable. Meals and service very good.
Stayed in January 2024
Reviewed: 19 January 2024
Stephen
United KingdomNothing at all
Excellent food and the staff were very good, the room was to a high standard and very spacious.
Stayed in January 2024
Reviewed: 15 January 2024
Anne
United KingdomComfort ,ideal for what we wanted
Stayed in January 2024
Reviewed: 10 January 2024
Marcus
United StatesLovely country house hotel in a private parkland location. Convenient for the Potteries and routes north and south. It's like staying as a guest in a country house, and thus very restful after a long drive. Very easy parking. The staff members were helpful and attentive. The restaurant is nice, and there is a wood panelled bar/lounge to relax in for pre dinner drinks. We were given an upgraded room which was well received.
Stayed in December 2023
Reviewed: 5 January 2024
Robert
United KingdomEverything
Great location very good stay. Staff were excellent .
Stayed in January 2024
Reviewed: 3 January 2024
Janet
United Kingdomlight could have come on quicker in the corridor. Not keen on the pillows.
lovely setting, room comfortable and warm
Stayed in December 2023
Reviewed: 2 January 2024
Simon
United KingdomThere wasn't anything we didn't like
The nice quite beautiful surroundings.frienly staff.very clean.the food was spot on and really hot.
Stayed in December 2023
Reviewed: 1 January 2024
Angela
United KingdomThere wasn't anything to dislike
Location peaceful beautiful surroundings, excellent food
Stayed in December 2023
Reviewed: 1 January 2024
Ian
United KingdomFound the room a bit on the small side
Location was superb and staff weee excellent
Stayed in January 2024
Reviewed: 30 December 2023
Tony
United KingdomGot there for 9.10 pm to be told that the bar was closed and they were no room service 😑
Lovely stay
Stayed in December 2023
Reviewed: 23 December 2023
June
United KingdomI would have liked to relax in a bath, but there was only a shower.
We liked being out of town but close enough. Very good choice of meal in the evening. we appreciated not having to go back into town to find a meal. The Christmas decorations were tasteful and pretty . We like a family run business with individuality rather than a run of the mill chain hotel with no sole.
Stayed in December 2023
Reviewed: 20 December 2023
Bruce
United KingdomNothing to dislike
Everything!
Stayed in December 2023
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