Basingstoke Road, Heckfield, RG27 0AS, United Kingdom
#1 of 1 hotels in Heckfield
Guests' ChoiceBased on 744 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.0
Facilities
9.3
Staff
9.5
Value for money
9.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 December 2023
Lewis
United Kingdomnobody there to check me in. had to go to the bar to find someone
Breakfast was good and although they didn't see me go in the waiter very kindly did me a sausage bap to go and wrapped it up
Stayed in December 2023
Reviewed: 6 December 2023
Belinda
United KingdomRooms were spotless and the staff so lovely, recommend the breakfast too 😋
Stayed in December 2023
Reviewed: 4 December 2023
Lee
United KingdomNo padded headboard, just a wall. Lack of space in the bathroom for toiletries. Couldn't find pantry for fresh milk. No welcome pack n the room to explain about additional services, and breakfast.
Early check in. ESPA toiletries, lovely shower, comfy bed, friendly staff. Breakfast was fabulous.
Stayed in December 2023
Reviewed: 1 December 2023
Simeon
United KingdomCheery friendly staff. Very clean room excellent shower and toiletries. Good breakfast and reasonably prices. What’s not to like?
Stayed in December 2023
Reviewed: 1 December 2023
Doug
United KingdomThe staff were fantastic
Stayed in November 2023
Reviewed: 27 November 2023
Annabel
United KingdomSome of the meals could have been slightly hotter.
Good location just off the A33 but not too much road noise in the rooms. Good wifi. Comfortable beds. Plenty of hot water for the powerful shower. Good food. Staff were very friendly especially Luba who was very helpful. Plenty of parking.
Stayed in November 2023
Reviewed: 27 November 2023
Ross
United KingdomNA
The whole place is so beautiful, staff all very friendly and so welcoming. I enjoyed every second and can't wait to go back.
Stayed in November 2023
Reviewed: 26 November 2023
Nicola
United KingdomNothing
Lovely comfortable rooms and catered for dogs
Stayed in November 2023
Reviewed: 26 November 2023
Joanne
United KingdomThin walls between bedrooms.
Clean, well furnished, large bathrooms, comfortable beds!
Stayed in November 2023
Reviewed: 21 November 2023
Terence
United KingdomBreakfast didn’t start till after I had to leave for work
Stayed in October 2023
Reviewed: 21 November 2023
Barbara
United KingdomVery Comfortable, bed, linen and towels first rate. Good menu and service in the restaurant. Very attentive staff, nothing too much trouble.
Stayed in November 2023
Reviewed: 16 November 2023
Donna
United KingdomNothing we didn't like
Loved this hotel! The service was amazing throughout. The rooms are well equipped and the hotel is taking sustainability seriously, no single use plastic. There is a nice bar area and a lovely restaurant. The food was really good. I had the cheese soufflé and pea and mint risotto, my husband had chicken. All dishes were perfect. The desserts are not to be missed! For breakfast my husband had the full English and said it was great. Could not fault this hotel, highly recommend it. They also have facilities for business meetings.
Stayed in September 2023
Reviewed: 11 November 2023
Katie
United Kingdomnothing
clean, comfortable and warm
Stayed in November 2023
Reviewed: 11 November 2023
Alexandria
United KingdomLiked everything
Good value - lovely breakfast and gorgeous room!
Stayed in November 2023
Reviewed: 9 November 2023
Jack
United KingdomMy room was next to reception When the bar closed other guests sat in reception until beyond midnight and were very loud and this made it very hard to sleep.
Good value Great breakfast Staff friendly and welcoming
Stayed in November 2023
Reviewed: 7 November 2023
Maurice
IrelandQuality of everything, friendliness and helpfulness of the staff
Stayed in November 2023
Reviewed: 7 November 2023
Steve
United KingdomThe room was superb with no expense spared on the decor and furniture. Great breakfast in the morning with relaxed eating times.
Stayed in November 2023
Reviewed: 6 November 2023
Donald
United KingdomNothing - love visiting this hotel
This is a great hotel/pub with lovely bedrooms and nice atmosphere in the bar and restaurant
Stayed in November 2023
Reviewed: 3 November 2023
Barrie
United KingdomIt was all good
Excellent
Stayed in October 2023
Reviewed: 2 November 2023
Lucy
United KingdomHandy location. Room was large, clean with everything you needed. Modern en suite with spacious walk in shower. Welcoming and comfortable
Stayed in October 2023
Reviewed: 1 November 2023
Steve
United KingdomAll good
Good breakfast and plenty of choice .
Stayed in August 2023
Reviewed: 30 October 2023
Ali
United KingdomAbsolutely nothing to dislike.
Absolutely incredible! We were so fortunate to find this wonderful place to stay. It was a very last-minute booking that proved to be one of the best experiences ever! Great value, lovely friendly staff, and excellent food. What more can you ask for? I am sure we will visit again.
Stayed in October 2023
Reviewed: 29 October 2023
Raj
United KingdomFaultless
The most helpful reception staff, I have had in a very long time. Very clean and most enjoyable hotel. Breakfast was great. Biker friendly
Stayed in October 2023
Reviewed: 24 October 2023
Winnie
Hong KongNil
The property was clean and quiet. Lovely place to stay.
Stayed in October 2023
Reviewed: 22 October 2023
Lisa
United KingdomDrinks were expensive
Rooms were high standard with lovely towels & shower facilities. Comfy bed & pillows. Breakfast was great with a great selection.
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content