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Reviews of The Windmill Hotel

The Windmill Dalton Piercy Hartlepool, Elwick, TS27 3HN, United Kingdom

#1 of 1 hotels in Elwick

Guests' Choice

Review score

Based on 294 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.0

  • Location

    7.2

  • Facilities

    6.8

  • Staff

    8.2

  • Value for money

    7.1

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 22 May 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    They were very helpful when the first room did not have a tv remote. We were immediately upgraded Happy with that

    Stayed in May 2024

  • Reviewed: 2 April 2024

    7.0
    Good stay,but...
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Hotel advertised breakfast but it was not available. I would like a refund please. Disability room bathroom needs updating

    Friendly staff

    Stayed in March 2024

  • Reviewed: 7 March 2024

    6.0
    All was fine as was visiting family that lived down the next village but won’t be back be cause of what has be previousl
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The fact there is no breakfast facilities had to go elsewhere to get a breakfast so had to get up early so we could get there would be a lot better with these facilities so unfortunately until then we won’t be back

    It was clean and comfortable for our needs

    Stayed in March 2024

  • Reviewed: 19 January 2024

    8.0
    Good place to stay + eat, service, value and comfy bed!
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Lighting is main light or nothing, would be nice to have a desk light. TV did not work, maybe the connection, aerial was dodgy but I was working only laptop anyway.

    Didn't have breakfast but can say the room was very clean and comfy bed. Good desk to work on, restaurant you don't need to go outside to access. Strong shower, 3 towels, spacious room, handy for A19. Wil stay again!

    Stayed in January 2024

  • Reviewed: 27 November 2023

    7.0
    Arrived at 23:30 and left before 08:30, so, just a stopover. Hotel was excellent for the purpose.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room was a little cool. But no problem for me and an extra heater was available if required.

    Check in and out. Car Parking

    Stayed in November 2023

  • Reviewed: 27 September 2023

    8.0
    Decent Room. Decent Food. Decent Staff
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The lack of WiFi and the lack of mobile signal meant a challenge. You do go off the grid a bit as well. Make sure you download anything u want to watch before you go. Acquiring an invoice ended up being a challenge with multiple attempts to get one. I ended up getting one after countless attempts.

    The place is literally connected to the restaurant. They also delivered food to my room so I could eat in privacy. The price of the food and the room were second to none. Some of the nicest people there. The price of the room was also amazing.

    Stayed in August 2023

  • Reviewed: 7 September 2023

    6.0
    Pleasant
    • Business trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The restraint was lovely but rooms were very poor standard and not clean very dirty

    Stayed in September 2023

  • Reviewed: 29 August 2023

    7.0
    Was cheap for work so you get what you pay for.
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 4 nights

    Towels dirty and worn. Carpet torn.

    The attached restaurant was amazing! Food was top quality!

    Stayed in August 2023

  • Reviewed: 14 August 2023

    7.0
    Easy, comfortable & convenient
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    The A19 traffic a little noisy but to be accepted due to location

    Convenient location for what I needed

    Stayed in August 2023

  • Reviewed: 30 July 2023

    7.0
    Great apart from the bed and no breakfast
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was very creaky and noisy in room 10. And no breakfast on so had to go elsewhere,

    Staff and pub were great

    Stayed in July 2023

  • Reviewed: 14 July 2023

    7.0
    Tall ships visit
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff and owner were amazing as was the food.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    6.0
    Adequate but nothing special.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    The room we had was a “wedding suite” it was old and tired. The decorations were old fashioned and in need of modernisation. I think most newly married couples would have been unhappy with the accommodation.

    The location suited our needs. The restaurant was popular so we tried it and found the food was good and the staff were pleasant.

    Stayed in May 2023

  • Reviewed: 17 June 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    good sized room, very accommodating. Restaurant was fab.

    Stayed in June 2023

  • Reviewed: 1 June 2023

    6.0
    ok for our purpose
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    No bedside lamps, hairdryer, mattress protectors. Pillows too soft, but luckily we brought our own.

    friendly staff and location, good shower

    Stayed in May 2023

  • Reviewed: 29 May 2023

    8.0
    A room for the night, use it as a hub if working nearby with a pretty good menu for an evening meal.
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    This particular hotel could do with a little updating. The room I was in was okay for the price, however a good clean and refurbishment of some of the furniture would work wonders. No breakfast option, but there is a garage nearby, heading southbound. Genuinely felt a little run down, but as I’ve said, updating the rooms and the entrance would really help.

    Restaurant food and selection was excellent. Very busy in the evening but can see why it’s popular for families and couples as a result. Staff were very efficient, even under the pressure of the amount of guests arriving and subsequent food orders. Polite staff, good food and ample parking.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    8.0
    As expected. Food better than expected.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Broken blackout blind. No breakfast facilities available.

    Clean room. Excellent food available in restaurant.

    Stayed in May 2023

  • Reviewed: 29 April 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    More frequent hoovering

    The receptionists were very welcoming

    Stayed in April 2023

  • Reviewed: 13 March 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room was a little cold.

    Good location for me. The food was nice too. Would come again!

    Stayed in March 2023

  • Reviewed: 26 January 2023

    8.0
    Fabulous room with lovely restaurant. .
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast offered

    Suite room Restaurant

    Stayed in January 2023

  • Reviewed: 30 October 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location close to the A19.

    Stayed in October 2022

  • Reviewed: 12 September 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food in the restaurant was amazing

    Stayed in September 2022

  • Reviewed: 19 August 2022

    6.0
    Could have been so much better
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms, in need of maintenance, damp in bathroom ventilation fan not working evident not been operational for a number of years, poor workmanship of maintenance activities , restraint and pub brill , no one on staff for hotel had to go into bar to to get keys, hotel reception unattended ,guests neglected in favour of restaurant like the hotel was an afterthought

    Restraint

    Stayed in August 2022

  • Reviewed: 18 August 2022

    7.0
    Not bad at all, a little money spent I would go back.
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Shower drain hole and tiles very dirty, sink far to small and no shelf. Television to small and awkward to watch on a side wall. Creaking floorboards were bad.

    Restaurant was excellent,parking was easy for disabled. Easy access from rooms to restaurant, helpful staff to get us down steps to garden.

    Stayed in August 2022

  • Reviewed: 14 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Floor boards creek to much

    Good staff, lovely tasty cheap but very good quality food, the room was basic room but exactly what we expected

    Stayed in August 2022

Showing 1 – 25

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