2 Orange Street, Westminster Borough, London, WC2H 7DF, United Kingdom
#453 of 1,009 hotels in London
Guests' ChoiceBased on 6717 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
9.7
Facilities
7.9
Staff
9.0
Value for money
8.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Ioana
RomaniaThe air con is noisy, everything creaks, and the room is the opposite of soundproof, so anything happening down the hallway is bound to wake you up. I managed to catch some z's at the Z, but only with a pillow over my ears.
Location wise, you can't get any better than this on a budget. I got the smallest room and it worked just fine, but I can see someone struggling to fit in the bed if they're any taller than 1m70.
Stayed in April 2024
Reviewed: 3 May 2024
Fisis
United KingdomThe room was very small.
Great location with access to the tube and buses.
Stayed in May 2024
Reviewed: 3 May 2024
Emma
United KingdomThe toilet is seperated from the room by just glass
Great location, really good room and great staff
Stayed in April 2024
Reviewed: 2 May 2024
Donna
United KingdomRoom and toilet and shower were too small
Location really good didn't have breakfast
Stayed in April 2024
Reviewed: 2 May 2024
Alan
United KingdomRoom was noisy, either boiler of pipes kept me awake a lot of the night which wasn't ideal.
Breakfast was good, location perfect
Stayed in April 2024
Reviewed: 2 May 2024
Kristiana
BulgariaThe only think that I didn’t like is that we pay more for a room with a window, and we couldn’t open the window.
The location is perfect and the stuff was really nice and welcoming.
Stayed in May 2024
Reviewed: 1 May 2024
Gemma
United KingdomEasy to find great central location. Staff friendly and helpful
Stayed in April 2024
Reviewed: 30 April 2024
Lynn
United KingdomUnfortunately the shower head was unable to be adjusted higher. I only stayed one night, and reported this to reception on departure, so hopefully will be attended to prior to new guests!
I was upgraded to a room with windows. I could leave my luggage prior to my room being ready. Very clean. Bed very comfy. Plenty of sockets. Great blackout blinds. Large TV.
Stayed in April 2024
Reviewed: 30 April 2024
Mukhta
Mauritiuswi-fi slow when using my laptop
All ok
Stayed in April 2024
Reviewed: 29 April 2024
Essi
United KingdomThe shower holder was broken so couldn't attach shower in it.
The room I got was for disabled people so they were probably out other rooms. The room was very spacious for this reason. Bed was a bit hard. Overall very nice room. Still best thing about the hotel is the location!
Stayed in April 2024
Reviewed: 29 April 2024
Paul
New ZealandWas smallest room I have ever stayed in.
Great location, complimentary wine and cheese on Saturdays.
Stayed in April 2024
Reviewed: 27 April 2024
Bonnie
United KingdomThe air conditioning didn’t work for long so the room was very hot during the night, which was a shame
We love a Z hotel it is simple and perfect for a little weekend break in fab locations!
Stayed in March 2024
Reviewed: 27 April 2024
Jade
IrelandWindows don’t open and room is small so very stuffy. There was hair still stuck in the shower drain and window sill was dirty
Very central location for a decent price
Stayed in April 2024
Reviewed: 27 April 2024
Hillary
United KingdomCentral Well designed room Good value
Stayed in March 2024
Reviewed: 26 April 2024
Aaliyah
United KingdomNo air in rooms even air con was poor; very loud and dripped
Location
Stayed in March 2024
Reviewed: 26 April 2024
Harte
Irelandroom was very small
location was great everything in walking distance.
Stayed in March 2024
Reviewed: 26 April 2024
Diana
PortugalPrivileged location, friendly staff
Stayed in April 2024
Reviewed: 25 April 2024
Amelia
United KingdomAir con was very noisy and didn't work that well. No privacy when showering, the glass wall is very see through. Was quite noisy outside of the hotel at night but they are not at fault for that
Great location, clean room with good facilities, comfy bed, kettle & tea/coffee was a nice touch
Stayed in April 2024
Reviewed: 25 April 2024
Pengelly
United KingdomDid stay long enough reception was good, went up the lift to my room then straight out to an award ceremony. Got back about 1.30am got up at 8.30am, check out really reception was really quick, so cant fault my time with you.
Central location easy to get to. Room was good, not noisy, bed was comfortable, did stay for breakfast.
Stayed in March 2024
Reviewed: 25 April 2024
Maria
AustraliaNo storage for anything, the shower should have a privacy sticker put on the glass. You’ll trip over your suitcase if you have one. Door to bed is about 3 1/2 steps and you have the shower and toilet in between those steps. Location wise it’s excellent.
Breakfast was ok and if you want more there are plenty of places to eat out.
Stayed in April 2024
Reviewed: 25 April 2024
Rogaciano
PhilippinesLack of toiletries such as toothbrush toothpaste and slippers
Location near tourist area
Stayed in April 2024
Reviewed: 25 April 2024
Nisha
United StatesExcellent location.
Stayed in April 2024
Reviewed: 24 April 2024
Lucy
United KingdomThe bed was too soft and the shower is small. Not bad but the shower leaks through the door so water flooded half of the bathroom … have to be careful about that. Otherwise it’s good hotel room for the price you pay in central London.
Very convenient location, staff allowed me to check in even though I was slightly early. I booked a room without a window, but I actually got a room with a window that did not open and still happy with that. My room was on the second floor. The size is small but I expected it. It is actually decent size. Can open 1 big suitcase and 1 small one without getting too cramped. The room is also cleaner than expected and they allowed us to store our luggage after check out.
Stayed in April 2024
Reviewed: 24 April 2024
Debra
United StatesRoom was very small even for Europe’s standards.
Location was excellent! Staff were friendly. Restaurant was convenient.
Stayed in April 2024
Urla, Turkey
Frýdek-Místek, Czech Republic
Tonami, Japan
Busan, South Korea
Cernobbio, Italy
Winter Park, USA
Jezera, Croatia
Lido di Ostia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content