Castle Street, Cardiff, CF10 1SZ, United Kingdom
#34 of 45 hotels in Cardiff
Guests' ChoiceBased on 5120 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
9.4
Facilities
7.6
Staff
8.8
Value for money
7.6
Free WiFi
7.8
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End of dialog contentReviewed: 2 May 2024
Vicky
United KingdomIt’s just a bit old, was a bit cold & you can hear next door.. Bathroom is basic, nowhere to put anything & seemed to be no ventilation
Great location, really grand looking hotel. Really friendly staff always happy to help 24/7
Stayed in April 2024
Reviewed: 30 April 2024
Halliwell
United KingdomCity centre location. Comfortable room and adequate bathroom - looks tired.
Stayed in April 2024
Reviewed: 29 April 2024
Linda
United KingdomLovely big room overlooking the castle
Stayed in April 2024
Reviewed: 29 April 2024
Dromart
AustraliaNothing much
Right opposite the Castle with a nice view from our room. Close to the city centre. Clean rooms
Stayed in April 2024
Reviewed: 29 April 2024
Louise
United KingdomIt’s a little bit tired in places
Very central. Reasonable prices for drinks.
Stayed in February 2024
Reviewed: 28 April 2024
Anina
United KingdomThe room towards inside was too loud due to fan or anything that I'm not sure. After asking for changing a room, the staff was excellent and helped me to change another one towards outside. That is much better.
The location is fantastic. The hotel looks beautiful. The bed is comfortable and everything looks clean.
Stayed in April 2024
Reviewed: 27 April 2024
Samantha
United KingdomCould do with updating in places Lifts very slow
Great location Friendly staff
Stayed in April 2024
Reviewed: 26 April 2024
Kathryn
CanadaLike many old hotels, it is a bit run-down and scruffy in places.
Breakfast was good, location next to the Castle was amazing, staff were very helpful, and the old hotel building had lots of charm.
Stayed in April 2024
Reviewed: 26 April 2024
Denise
United KingdomThe long wait at the bar as there seemed to be nobody around to serve you.
Food was really nice and staff really helpful and polite.
Stayed in April 2024
Reviewed: 24 April 2024
Alice
United KingdomBath was chipped and drained very slowly. 5his meant that when I showered I was standing in my own dirty water
Friendly staff and great ambience. Breakfast v good. However thr hotel is looking tired and in need of a makeover. We do love this hotel though and always stay here when we visit Cardiff
Stayed in April 2024
Reviewed: 24 April 2024
Melanie
United KingdomOnly one cup of coffee
Clean and well ventlated
Stayed in April 2024
Reviewed: 24 April 2024
David
United KingdomGood big tidy clean room
Stayed in April 2024
Reviewed: 22 April 2024
Fam
United KingdomThe building is looking a bit aged! Images look better than the room.
The hospitality is great!
Stayed in April 2024
Reviewed: 21 April 2024
Nicola
United KingdomBathroom was very dated and couldn’t keep windows open in room
Fantastic, friendly service. More than happy to help and with a big smile
Stayed in April 2024
Reviewed: 21 April 2024
Waters
United KingdomPillows were hard.
Breakfast was good, also our evening meals, staff were very, very friendly and extremely helpful.
Stayed in April 2024
Reviewed: 20 April 2024
Jackie
United KingdomLocation . The room was clean
Stayed in April 2024
Reviewed: 19 April 2024
Susan
United KingdomFriendly,comfortable & clean.
Stayed in April 2024
Reviewed: 18 April 2024
Margaret
United KingdomNothing to dislike
Staff were pleasant and professional. Room was comfortable breakfast was good. Really enjoyed the stay
Stayed in April 2024
Reviewed: 17 April 2024
Susan
United KingdomBedroom window wedged shut with cardboard inner tube from a toilet roll.
Location and no traffic noise. Great cheap parking.
Stayed in April 2024
Reviewed: 17 April 2024
Samantha
United KingdomThe layout of the rooms was a bit confusing, and the lift was scary and small but it was all good :)
I liked the staircase - really pretty. The hotel was very easy to find!
Stayed in April 2024
Reviewed: 15 April 2024
Alexia
PortugalForgot my bath bomb ;.;
Bed was amazing!
Stayed in April 2024
Reviewed: 15 April 2024
Sophie
United KingdomElevators are a very tight fit and very easy to get stuck in a wheelchair. Rest in peace my carer’s toes
Excellent location, helpful and friendly staff.
Stayed in April 2024
Reviewed: 15 April 2024
Claire
United KingdomI’m sure the hotel was magnificent in its day. It is a stunning building. It felt like it needs money spending on it, to retain its heritage but modernise the room, lift, etc.
Friendly welcome. Very lovely housekeeper - nothing too much trouble.
Stayed in April 2024
Reviewed: 13 April 2024
R
CanadaOne staff was a bit abrupt in the breakfast room. We wanted to see out the window and as we were only 2 we could not because the remaining tables were set for 4. We were seated next to a dark wall no window. We travelled to Cardiff to enjoy the view. Ugh. Later I noticed more brighter tables for 2 that had a bright view. The 2nd day I resolved to select my own table but the new hostess was really nice and asked what we would like. Problem solved.
The room had no view but was a very good size.
Stayed in March 2024
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