Castle Street, Cardiff, CF10 1SZ, United Kingdom
#35 of 46 hotels in Cardiff
Guests' ChoiceBased on 5167 hotel reviews
7.6Cleanliness
8.1
Comfort
8.2
Location
9.4
Facilities
7.6
Staff
8.8
Value for money
7.6
Free WiFi
7.8
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End of dialog contentReviewed: 17 May 2024
Anne
United KingdomLack of plug by the bed
Staff we very friendly. We left at bags after check out to take in the city sights, then returned to pick them up
Stayed in May 2024
Reviewed: 16 May 2024
David
United KingdomGood interior for 3-star, despite shabby exterior. Good breakfast.
Stayed in May 2024
Reviewed: 15 May 2024
Geno
United KingdomThe room was small and perfectly functional, but was looking a little 'tired'
Stayed in May 2024
Reviewed: 15 May 2024
Cindy
New ZealandFound room to hot and hard to open windows
We got an early check in wonderful front desk so helpful
Stayed in May 2024
Reviewed: 15 May 2024
Max
New ZealandThe restaurant's dinner menu felt a bit overpriced compared to the portion sizes - the food was tasty though.
My room was spacious, well-equipped and furnished, and very comfortable. Excellent location, just across the street from Cardiff Castle, though it is a bit of a hike to the waterfront if you're walking. Great value for money as far as the room was concerned.
Stayed in April 2024
Reviewed: 13 May 2024
Sandra
United KingdomMore staff required
Room was lovely, need more staff at the bar when there is a concert at the stadium. Only 2 on and the service was VERY slow.
Stayed in May 2024
Reviewed: 13 May 2024
Dorothy
United KingdomIt was hot and we couldn’t open to windows to get any air
Location & value
Stayed in May 2024
Reviewed: 13 May 2024
Lesley
IrelandSometimes you had to wait a little while for someone to man the bar but wasn't really a problem for us
All of the staff we encountered on our last visit were lovely, we felt very welcomed 😊
Stayed in May 2024
Reviewed: 12 May 2024
Lyn
United KingdomCar park has very limited space,
Position of hotel great for everything. Castle, Rugby stadiums, shopping centre, and harbour. Breakfast is very good, staff really helpful.
Stayed in May 2024
Reviewed: 12 May 2024
Paul
United KingdomGreat central location
Stayed in April 2024
Reviewed: 11 May 2024
Don
United KingdomThe beds sagged terribly and thus we’re very uncomfortable.
The close proximity of the castle and High Street cafés, bars and restaurants. The breakfast buffet was very good. The staff were all very cheerful and friendly.
Stayed in May 2024
Reviewed: 10 May 2024
Daniel
United KingdomNot enough bar staff
Location 2nd to none, stone's throw from Principality stadium, could check in early, room good size.
Stayed in May 2024
Reviewed: 9 May 2024
Sue
United KingdomSomewhere to put our toiletries in the bathroom.
The location was super, just what we wanted, we didn’t have breakfast as we are not breakfast eaters, but it smelled nice. The room was very comfortable. The only thing was, it was difficult to draw the curtains, as we are a bit short😂
Stayed in May 2024
Reviewed: 8 May 2024
Clare
United KingdomNo hot water in the shower.
Location was great. Rooms were a nice size.
Stayed in May 2024
Reviewed: 7 May 2024
Julie
United StatesRUGBY TEAM WAS VERY NOISEY DURRING THE NIGHT BUT THAT IS NOT THE FAULT OF THE HOTEL.
Sarah at the desk was so helpful and assisted us with our taxi and luggage. She went above and beyond what was required to assist us.
Stayed in April 2024
Reviewed: 7 May 2024
Chris
United KingdomRoom was dusty and dated. Could do with a refresh and a good clean to be honest. Dust and cobwebs in a lot of places.
Location and staff excellent.
Stayed in May 2024
Reviewed: 7 May 2024
Jim
United KingdomFood in the hotel restaurant was disappointing for Saturday Dinner - industrial and bland. Gret burgers, no camembert as advertised and the pate was clearly shop bought.
Stayed in May 2024
Reviewed: 7 May 2024
Adrian
United KingdomGreat location in centre of the City. Nice bar that stayed open late
Stayed in May 2024
Reviewed: 7 May 2024
Mark
United KingdomA code required for the Gents in the reception. Cleaning was poor but didn't effect our stay.
The location, convienient parking and the staff.
Stayed in May 2024
Reviewed: 6 May 2024
Ravinder
United KingdomSome aspects are in need of refurbishment eg paintwork, tiling
The historic features, location, staff.
Stayed in May 2024
Reviewed: 6 May 2024
Deirdre
IrelandIn our room there were older windows so very bright in mornings from early - also a little bit of noise from street.
Location was great. Staff were very friendly. Very central. Clean and had all we needed.
Stayed in May 2024
Reviewed: 6 May 2024
Sarah
United KingdomBreakfast not included. Also very limited seating at bar in evening…. People sitting on stairs and only one lift working …… thought they could have opened the adjoining restaurant for seating for people.
Great location for the stadium visiting for a concert. Price reasonable for the location and three star hotel. Good value food offering pre concert and friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Karen
United KingdomNothing really.
Very friendly helpful staff. Lovely toiletries. Excellent location.
Stayed in May 2024
Reviewed: 6 May 2024
Janice
United KingdomBumped up price for stadium event Limited breakfast selection. Most hot dishes overcooked under hot lamp
Location
Stayed in May 2024
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