Market Place, Helmsley, YO62 5BJ, United Kingdom
#4 of 5 B&Bs and Inns in Helmsley
Guests' ChoiceBased on 2294 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.6
Facilities
8.4
Staff
8.9
Value for money
8.0
Free WiFi
7.4
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End of dialog contentReviewed: 5 May 2024
Robert
United Arab EmiratesWe had a few issues on arrival but Ian turned it all around
Stayed in May 2024
Reviewed: 4 May 2024
Hilary
United KingdomInteresting old building in the centre of beautiful market town. Comfortable, clean with very pleasant friendly staff.
Stayed in May 2024
Reviewed: 30 April 2024
Keith
United KingdomThe room was a little small and the parking was quite limited. We were lucky and found a space but when we went to the car late afternoon we noticed there wasn’t a space left for any late comers. We would not hesitate to recommend The Black Swan to our friends.
The staff were exceptionally friendly and most efficient. We were made very welcome and the check in and out were excellent. The room was a little small but extremely clean with a lovely shower and bathroom. The heating system was very good, lovely to come back to a cosy warm room after being out in the cold all day. The bar staff were great as were the staff at breakfast, nothing was too much trouble.
Stayed in April 2024
Reviewed: 29 April 2024
Andy
United KingdomCentre of Helmsley
Stayed in April 2024
Reviewed: 28 April 2024
Andrea
United KingdomNothing
Enjoyed our stay, staff were extremely helpful and even when one of the beds was not made up the FOH on reception came and made it up for us.
Stayed in April 2024
Reviewed: 28 April 2024
Christine
United KingdomNot air conditioned which might be an issue in summer
Great value Very comfortable Great location Lovely breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Geoff
United KingdomA bit dark. Fires should have been lit!
Old world charm! Very central
Stayed in April 2024
Reviewed: 28 April 2024
Craig
United KingdomBreakfast was lovely
Stayed in April 2024
Reviewed: 28 April 2024
Kathryn
United KingdomSmall room.
Good location and comfortable.
Stayed in April 2024
Reviewed: 27 April 2024
David
United KingdomParking,size of bedroom a very noisy shower
Parkingcan be a problem. Location of the hotel is ideal for looking at the old town
Stayed in March 2024
Reviewed: 27 April 2024
Maida
United KingdomIn the centre of the lovely market town that is Helmsley. Nice room, plenty of comfort, excellent comfortable bed! Great sleep!! Plenty of charme and very friendly staff. Super breakfast with plenty of choices and free parking. Recommended!
Stayed in April 2024
Reviewed: 25 April 2024
John
United KingdomWould have liked an earlier check in
Very pleasant staff and really pleasant customers to chat to.
Stayed in April 2024
Reviewed: 18 April 2024
Peter
United KingdomBar, breakfast and the room
Stayed in April 2024
Reviewed: 17 April 2024
Kevin
United KingdomGreat location, great breakfast and friendly staff
Stayed in April 2024
Reviewed: 16 April 2024
Jane
United KingdomPrompt service
Stayed in April 2024
Reviewed: 16 April 2024
Christopher
United KingdomN/a
Comfortable stay and value for the money .
Stayed in April 2024
Reviewed: 15 April 2024
Freer
United KingdomNothing. It was great
Its history
Stayed in April 2024
Reviewed: 15 April 2024
Louise
United KingdomNot enough staff around at breakfast, and some can come across a little abrupt/unfriendly.
Our 3rd time here as we love the location and the spacious eating which is dog friendly
Stayed in April 2024
Reviewed: 15 April 2024
Arun
United KingdomParking
Good selection of breakfast
Stayed in April 2024
Reviewed: 14 April 2024
John
United KingdomNeeds a bit of upgrading
Great location
Stayed in April 2024
Reviewed: 14 April 2024
Dale
United KingdomBreakfast routine was a little bit difficult to follow.
Good location. Clean. Comfortable bed.
Stayed in April 2024
Reviewed: 9 April 2024
Howard
United KingdomNothing it was lovely. Hotel could probably do with a revamp soon but clean and tidy.
Staff very friendly. Most service done at the bar as opposed to waiter service which is fine. Dinner was very good and large portions, as was breakfast. You could say it was expensive (£140 for room and £100 for dinner with wine) but its an expensive area, stayed in the fairfax the night before and similar pricing.
Stayed in April 2024
Reviewed: 8 April 2024
Vannish
United KingdomOnly minor criticism was the actual size of the bedroom which was not very big for a "superior" room, albeit it IS a very old building, so maybe we should make allowance for that!
We booked a "superior" en-suite room for two nights which was very comfortable and very attractively furnished, perfectly in keeping with the age of the hotel (part-Elizabethan). We loved the log fires and armchairs in each of the public rooms which were kept well stoked and which had that lovely wood-smell. The food was delicious and very fairly priced with a wide choice of dishes, while the bar staff (Adrian in particular) were very friendly and helpful. Breakfast was also excellent and plentiful. Helmsley is also a lovely small town and lies adjacent to Riveaulx Abbey and other historic sites of interest including a fascinating medieval castle (English Heritage site)
Stayed in April 2024
Reviewed: 7 April 2024
Claire
United KingdomEverything
Stayed in April 2024
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