Restaurant. Dark....music far too loud ....quality of breakfast.....service slow....no brown bread left.....teabags awful.....holes in pillow cases

Spacious room.

Stayed in March 2024

Only thing was the bed was just a standard double and a little small but that's a really minor thing and not really a gripe.

Really friendly and welcoming staff, beautiful hotel and the location was perfect being right on the coast and a nice stroll down to the main harbour and town.

Stayed in February 2024

The bed was slightly uncomfortable (very from, it may just be a personal preference issue) and the walls were thin- we could hear our upstairs neighbours until 12am!

The staff were friendly, helpful and well trained.

Stayed in March 2024

Decor needed updating

Lovely old building

Stayed in February 2024

Parking is the only negative.

Quick and easy check in/out. Friendly staff and lovely hotel.

Stayed in March 2024

The bed was uncomfortable.

Service

Stayed in February 2024

Spotless rooms well presented

Clean comfortable rooms, polite helpful staff , relaxing stay

Stayed in February 2024

Lack of parking and the t-bags were poor

We were travelling down for a family funeral and the hotel had our room ready in time for early check in to allow us to freshen up and change. Everyone was welcoming. Hotel was clean. Room was lovely and bed was comfy. Breakfast was amazing, just struggled with the cup of tea both in the room and restaurant

Stayed in February 2024

It has been a bit chilli in the room in the evening.

Big and comfy bed, quiet street. View through window amazing as well

Stayed in February 2024

A miniscule problem with the plug in the bathroom sink and the adjustable mirror also in the bathroom was a bit tricky, I was in room 351, apart from that, the room was fantastic.

The restaurant, bar staff and reception staff were so helpful and I couldn't rate them high enough.

Stayed in February 2024

Breakfast wasn't great

Lovely room - kind helpful staff

Stayed in January 2024

The towel was dirty , hair on sheet and also dead earwig that had be dead for a while in the bed . Patking is a niggtmare could do with more car park spaces But otherwise stay was ok

The fish and chips were lovely. The lady with short blackhair at the restaurant was very helpful and friendly ..Nice and quite olace to stay

Stayed in February 2024

Nice-looking building full of character with beautiful glass stairwell.

Stayed in January 2024

Shower temperature was set to boiling hot and we couldn't adjust it

Great location. Nice and quiet. Nice staff

Stayed in February 2024

Parking is a bit of an issue had to get a permit

Stayed in February 2024

dogs werent allowed in the downstairs bar area.

comfy rooms. accepted dogs. nice bar area. good location.

Stayed in February 2024

Hotel fantastic. Just a heads up, the electric charging point at the hotel had a petrol car parked in the bay the whole of our stay, presume the charging point was in working order. Couldn’t find a working electric charging point for miles (plenty of 'out of order' ones) which was very stressful.

Clean, modern room. Lovely bathroom. Great breakfast and bar.

Stayed in February 2024

The breakfast service was awful. No hot food, not enough staff, we were not offered the hot menu only the buffet and there was no hot food. Why were we different to other guests? Other tables were offered this. There were no plates or orange juice. I spoke to the reception who didn't even apologise. Very poor service for a plus hotel.

Stayed in January 2024

The walls are paper thin. My 12 year old son had to hear a full out session of a couple which is something I would rather not have heard so explicitly while walking down the hall. It was rather embarrassing. On that same note, in the evening when we were trying to relax, it sounded like the television in the next room was actually on in our room.

This hotel was very much value for money. The building is beautiful, the parking was easy, the staff were pleasant and the rooms were very clean. Much of Folkestone was walking distance although driving was necessary as well.

Stayed in February 2024

Only comment is the hotel was a little hot.

Facilities were good staff were amazing and friendly and eager to resolve any issues quickly

Stayed in February 2024

Going

Friendly courteous staff, could see the sea, close to the town centre. Lovely architectural elements, it felt big and full of character. Well appointed and comfortable. Did a very good breakfast.

Stayed in February 2024

The first room we stayed in was a little small but we got moved for the second night because the shower broke and the second room was huge!

The location is beautiful and the Hotel is very clean! Staff is amazing! Everything was great!

Stayed in February 2024

Car park in front of the hotel was incredibly tight & narrow / no spaces available when we arrived but there is plenty of on street parking available

Clean spacious room

Stayed in February 2024

WiFi was poor - slow and unreliable. Breakfast was disappointing- lack of options and hot food kept running out. Not good value for money overall even though bedroom was lovely.

Lovely bedroom - spacious and well decorated. Bar staff were great. Free parking on-site.

Stayed in February 2024

Shower in the superior twin it was scalding hot could not turn it cooler. Deluxe suite Tv in living area doesn’t work couldn’t tune it in and door knob on inside of bathroom door rubs doorframe without realising when you grab handle the is no space for hand I ended up with badly bruised cut knuckle.

We booked 2 rooms the deluxe suite was light and airy and comfy and staff friendly. Breakfast was nice.

Stayed in February 2024