English Street, Dumfries, Dumfries, DG1 2DF, United Kingdom
#9 of 9 hotels in Dumfries
Guests' ChoiceBased on 494 hotel reviews
7.7Cleanliness
8.5
Comfort
8.3
Location
8.7
Facilities
8.3
Staff
9.0
Value for money
7.5
Free WiFi
8.5
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End of dialog contentReviewed: 20 May 2024
Chris
United KingdomOlder rooms were quite dated.
The reception area has very recently been done out which looked great. I was in one of the older rooms but you can tell it’s going to look great when finished.
Stayed in May 2024
Reviewed: 18 May 2024
Blane
United KingdomI wish I had booked a longer stay!
Location superb, 5 mins walk into centre of Dumfries. Lovely spacious rooms in a beautiful traditional building.in the heart of Dumfries. Impressive management of check in process with no long queues. Windows opened well in the room and it was very comfortable to sleep even during exceptionally hot weather.
Stayed in May 2024
Reviewed: 17 May 2024
Helen
United KingdomSadly the spa is closed for renovation. Breakfast choice s bit limited (cold buffet consisted of fruit, fruit juice and 2 slices of processed cheese. The spa bath in our room was too small to lie down in and the waterfall taps splashed all over the (small) bathroom. But really these are minor issues compared to the overall comfort and welcoming atmosphere
Immaculately clean good decor traditional but not fusty. Good rooms public areas obviously recently renovated. Helpful and friendly staff. Nice bar area. Good suppers in restaurant.
Stayed in May 2024
Reviewed: 13 May 2024
William
United KingdomSpa was closed, which would have been good to experience but that didn't spoil our stay.
Friendly and helpful staff. Room was comfortable and the hotel was close by to the centre.
Stayed in May 2024
Reviewed: 5 May 2024
Arthur
United KingdomMain staircase should have bannister on both sides
Clean and warm and tasteful decor. Spacious room after upgrade
Stayed in May 2024
Reviewed: 30 April 2024
Paul
United KingdomWasn’t obvious on booking.com that spa was closed for refurbishment
Refurbished, good staff
Stayed in April 2024
Reviewed: 21 April 2024
Alison
United KingdomDouble room was small on first floor but clean
Centrally located. Good breakfast.
Stayed in March 2024
Reviewed: 26 March 2024
Robert
United KingdomBreakfast looked like a buffet style help yourself but no a guy in a suit asking you what you wanted and then serving you from the bay Marie. Never got haggis or black pudding which are my personal favorites as he kept them covered and didn't mention them. Very odd indeed, set up to be help yourself but no
Bedroom and shower clean , staff very helpful
Stayed in March 2024
Reviewed: 9 February 2024
Katherine
United KingdomNot the best for small children. No haidryer in room
The bath was excellent, very spacious room
Stayed in February 2024
Reviewed: 28 January 2024
Lynley
AustraliaOld world charm
Stayed in January 2024
Reviewed: 23 November 2023
Catherine
United KingdomRoom a little tired. Very small bathroom - tricky to manoeuvre into the over bath shower
Lovely staff. Helpful and informative. Very nice food including an excellent breakfast
Stayed in November 2023
Reviewed: 20 November 2023
Dianne
United KingdomA lot of the decor was old and outdated
Good location and spa facilities
Stayed in November 2023
Reviewed: 19 November 2023
Babs
United KingdomWas quite al ong walk to the room with heavy bags.
Loved the swimming pool and leisrure facilities. room was comfortable and food just what we wanted.
Stayed in November 2023
Reviewed: 19 November 2023
Becky
United KingdomRoom decor looked a little dated, very small bathroom
Bar area and pool were very nice, handy location on route south, very helpful reception and breakfast staff.
Stayed in November 2023
Reviewed: 10 November 2023
Mac
United KingdomLocation ...staff ..disabled parking , everyone was really helpful , I appreciated the upgrade
Stayed in November 2023
Reviewed: 26 October 2023
Christopher
United StatesHeat in room
Convenient will health club
Stayed in October 2023
Reviewed: 25 October 2023
Alan
United KingdomCan’t think of anything
Excellent people along with an excellent room
Stayed in October 2023
Reviewed: 23 October 2023
Faolar
ItalyHonestly nothing. The room wasn't very big and the bathroom was not super great but it was acceptable.
The staff was very friendly. The leisure area was lovely and we had the chance to use it many times even bringing our newborn and our 5yo.
Stayed in October 2023
Reviewed: 4 October 2023
Stewart
United KingdomJust wished we had the same team when checking out, checking in staff was exactly when we needed.
That the staff remembered our 10th anniversary and made it very special for my family.
Stayed in September 2023
Reviewed: 2 October 2023
Lynda
United KingdomWe felt that for the price breakfast could have been better organised and with more choice
Perfect location close to local amenities. Friendly and welcoming staff. Spacious room which was clean and comfortable. Access to leisure facilities such as pool and sauna .
Stayed in September 2023
Reviewed: 1 October 2023
Anthony
United KingdomThe breakfast wasn’t the best. Small portions unfortunately.
It was in a very convenient location and the staff were very pleasant. Also the facilities were very good, as someone who spends a lot of time in hotels for work, the gym was one of the best I’ve saw.
Stayed in September 2023
Reviewed: 25 September 2023
Ara
United StatesNo complaints.
Hot showers! Helpful staff. Lovely hotel.
Stayed in September 2023
Reviewed: 4 September 2023
Jennifer
United KingdomNothing
Good location lovely hotel and break very good
Stayed in September 2023
Reviewed: 1 September 2023
Batanda
United KingdomStaff are good
Stayed in September 2023
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