30 West Hill Rd, West Cliff, Bournemouth, BH2 5PH, United Kingdom
#26 of 69 hotels in Bournemouth
Guests' ChoiceBased on 2295 hotel reviews
7.8Cleanliness
8.3
Comfort
8.2
Location
8.6
Facilities
8.1
Staff
8.9
Value for money
7.4
Free WiFi
7.6
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End of dialog contentReviewed: 10 May 2024
Leeallen74
United KingdomI thought the room was a bit out dated with the mahogany furniture. There was also a wedding on the 2nd night we had to share the other bar with which was a shame along with not being able to eat there that night.
Enjoyed the facilities and of course the location was amazingly close to everything. Staff were very nice.
Stayed in May 2024
Reviewed: 8 May 2024
Susan300
United KingdomHotel looks a little dated with 70s decor in corridors, and streets leading to hotel from town centre not most salubrious. Best approached from seafront side!
Breakfasts are exceptional: quality produce and choice, tablecloths, served from hot tureens and experience is made to feel special. Pool, jacuzzi and spa facilities are spacious, clean and massages are heavenly. Superb friendly service. Location fantastic- close to everything.
Stayed in May 2024
Reviewed: 7 May 2024
Thomas
United KingdomRan out of a couple of things at breakfast on bank holiday Monday which was a shame but I understand pre-ordering ahead would have been difficult with the bank holiday. Staff could have been more attentive and smiley. They were very informative but lacked a smile and “have a nice day” for example.
Fanatic hotel, location and facilities
Stayed in May 2024
Reviewed: 6 May 2024
Mohammed
United KingdomCoffee machine in breakfast is a bit too over used so needs changing.
The Complimentary spa usage - jacuzzi, swimming pool, sauna and the steam room - provided towels as well. In addition, breakfast was amazing in the morning, hot and fresh full english and nice and warm croissants and pain au chocalat and danishes,
Stayed in May 2024
Reviewed: 25 April 2024
Chloe
United KingdomThere was no hand wash in the room, only a bar of soap, would have preferred full hand wash. No instructions came with air con system. Lift was very small when having suitcases and bags. Bar inside very expensive!
Property was clean, room was very spacious and light. All facilities inside the room lovely
Stayed in April 2024
Reviewed: 21 April 2024
Jeanette
United KingdomNo negatives really
Good location, easy to park, very welcoming. Nice clean room with comfortable beds, plenty of hot water in the shower. Excellent swimming pool and spa. Staff were friendly and helpful, nothing too much trouble. Breakfast was good quality and had plenty of choice. Very good value for money.
Stayed in April 2024
Reviewed: 18 April 2024
Andrzej
United KingdomForgetful service in the bat/restaurant area, breakfast should be a bit upgraded.
Location, spa and swimming pool
Stayed in March 2024
Reviewed: 18 April 2024
Scott
United KingdomNot really a issue but the air con was leaking in the night other than that was a perfect stay and lovely weekend and beautiful spa treatments
Location is perfect, friendly staff
Stayed in April 2024
Reviewed: 18 April 2024
S
United KingdomParking cannot be reserved. First come, first serve.
10 min walk to the beach, room clean, bed comfortable. Staff all very friendly, welcoming and extremely efficient . Special thanks to Kevin who resolved an issue promptly. SPA relaxing and very clean. Breakfast lovely. - large selection of hot and cold food. Would definately stay again.
Stayed in April 2024
Reviewed: 15 April 2024
Phil
United KingdomNothing
Very well presented everything provide and more.
Stayed in April 2024
Reviewed: 14 April 2024
Kevin
United KingdomBed far too hard, parking expensive and difficult to obtain
Location, clean room, helpful staff
Stayed in March 2024
Reviewed: 12 April 2024
Gail
United KingdomDecor a little tired in places, but nothing horrendous.
Excellent customer service stood out - all the staff were friendly and welcoming. Even the builders on the top floor were very polite!
Stayed in March 2024
Reviewed: 10 April 2024
Simon
United KingdomBreakfast was a little basic and luke warm. There were workmen on the floor below.
Excellent evening meal. Staff were really attentive and professional.
Stayed in April 2024
Reviewed: 9 April 2024
Angela
United KingdomVery out dated, lots of areas that need a makeover, obvious signs of holes in ceilings and wet patches. Old shower that just runs from the bath taps! Didn't feel safe standing in the bath, very small slippery.
Spa facilities
Stayed in April 2024
Reviewed: 9 April 2024
Alan
United KingdomCar parking needs reorganising
As we have stayed in Hotel for over 37 years and have seen lots of changes, however the Staff are the main reason for us returning
Stayed in April 2024
Reviewed: 9 April 2024
Steven
United KingdomSome parts looked a little rough, entrance to the pool, ceiling tiles in the pool area, gym was old.
Nice location, really friendly staff. Nice spa but a little out dated
Stayed in April 2024
Reviewed: 9 April 2024
Julie
United Kingdomgreat breakfast , loads off choice.
Stayed in April 2024
Reviewed: 4 April 2024
Patricia
United KingdomEvening meals were poor
Staff
Stayed in March 2024
Reviewed: 1 April 2024
Sarah
United KingdomHaving to Pay for parking when paying for a room. The bar was empty, lack of atmosphere and not comfortable. Room was tired looking and hotel overall appeared tired. Rubbish left outside room, bird all over windows, spider webs everywhere and generally worn. Bathroom cupboard falling apart. Breakfast cold.
Close to the beach
Stayed in April 2024
Reviewed: 28 March 2024
David
United KingdomNoisy floorboards meant we were woken regularly through the night and early morning
Very friendly staff
Stayed in March 2024
Reviewed: 27 March 2024
Johnson
United KingdomIovely approachable, friendly staff. Excellent amenities. The hotel is a short walk to the BIC.
Stayed in March 2024
Reviewed: 23 March 2024
Sarah
United KingdomClean comfortable, excellent location few minutes from the Bea h. Quality breakfast. All staff were friendly and helpful. Swimming pool facilities good. 2nd time here and will return.
Stayed in March 2024
Reviewed: 20 March 2024
Colin
United KingdomNoisy AC
Location
Stayed in February 2024
Reviewed: 18 March 2024
Carly
United KingdomThe swimming pool and spa was very good
Stayed in March 2024
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